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computer slowing and getting worse


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11 replies to this topic

#1 rockcrvr

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Posted 14 March 2010 - 06:14 AM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:33:04 PM, on 3/13/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10e.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...ion&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...ion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...ion&pf=cndt
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: ForceField Toolbar - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll (file missing)
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~2\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~2\Java\JRE16~1.0_0\bin\ssv.dll
O13 - Gopher Prefix:
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB...l_v1-0-29-0.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F426D360-C94B-4C25-892F-75624FC9712E}: NameServer = 207.69.188.187 207.69.188.186
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD RAIDXpert (AMD_RAIDXpert) - AMD - C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: HP Easy Backup Button Service (HPBtnSrv) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\HP Easy Backup\HPBtnSrv.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security - Unknown owner - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\SysWOW64\ZoneLabs\vsmon.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7586 bytes

Computer is a HP m9500y Pavillion Elite AMD Phenom 9750 Quad core processor with 8 GB of RAM 64 bit O.S. Vista Home Premium using USB Fax Modem USR 5637 which has very low dial up speed I want to be able to gwt on the internet and speed keeps getting worse from 22 to 30 kbps. No other services available for internet here. Isee BHO's and other misc. but I need your expertise.. Thank you for your assistance.

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#2 m0le

m0le

    Can U Dig It?


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Posted 16 March 2010 - 08:51 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Then

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
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#3 rockcrvr

rockcrvr
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Posted 17 March 2010 - 04:04 PM


DDS (Ver_10-03-17.01) - NTFSX64
Run by Rock Carver at 13:22:27.29 on Wed 03/17/2010
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.8183.6661 [GMT -7:00]

SP: ZoneAlarm Anti-Spyware *enabled* (Outdated) {F245A209-1085-48B4-B927-35D56015EC60}
SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\SysWOW64\ZoneLabs\vsmon.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe
C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpert.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
C:\Program Files (x86)\Hewlett-Packard\HP Easy Backup\HPBtnSrv.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\Explorer.EXE
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\SysWOW64\WinMsgBalloonServer.exe
C:\Windows\SysWOW64\WinMsgBalloonClient.exe
C:\Windows\SysWOW64\BeepApp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Rock Carver\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
mLocal Page = c:\windows\syswow64\blank.htm
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files (x86)\java\jre1.6.0_07\bin\ssv.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files (x86)\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files (x86)\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: ForceField Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\wow64\trustchecker\bin\TrustCheckerIEPlugin.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [ZoneAlarm Client] "c:\program files (x86)\zone labs\zonealarm\zlclient.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~2\java\jre16~1.0_0\bin\ssv.dll
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-29-0.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
BHO-X64: ForceField Toolbar Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO-X64: ForceField Toolbar Registrar - No File
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB-X64: ForceField Toolbar: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\rockca~1\appdata\roaming\mozilla\firefox\profiles\ce0aeqx0.default\
FF - plugin: c:\program files (x86)\nvidia corporation\3d vision\npnv3dv.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 ahcix64s;ahcix64s;c:\windows\system32\drivers\ahcix64s.sys [2009-3-10 225296]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-7-17 68640]
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};{55662437-DA8C-40c0-AADA-2C816A897A49};c:\program files (x86)\hewlett-packard\media\dvd\000.fcl [2008-9-26 27632]
R2 AMD_RAIDXpert;AMD RAIDXpert;c:\program files (x86)\amd\raidxpert\bin\RAIDXpertService.exe [2008-9-4 122880]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files (x86)\avira\antivir desktop\sched.exe [2009-6-20 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\program files (x86)\avira\antivir desktop\avguard.exe [2009-6-20 185089]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-6-20 74880]
R2 HPBtnSrv;HP Easy Backup Button Service;c:\program files (x86)\hewlett-packard\hp easy backup\HPBtnSrv.exe [2009-3-10 192512]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files (x86)\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files (x86)\nvidia corporation\3d vision\nvSCPAPISvr.exe [2009-11-20 240232]
R3 usbfilter;AMD USB Filter Driver;c:\windows\system32\drivers\usbfilter.sys [2009-3-10 26168]
S2 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-1-3 135664]
S2 Norton Internet Security;Norton Internet Security;"c:\program files (x86)\norton internet security\engine\16.0.0.125\ccsvchst.exe" /s "norton internet security" /m "c:\program files (x86)\norton internet security\engine\16.0.0.125\dimaster.dll" /prefetch:1 --> c:\program files (x86)\norton internet security\engine\16.0.0.125\ccSvcHst.exe [?]
S3 acfva;acfva;c:\windows\system32\drivers\ACFVA64.sys [2009-5-11 121600]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-8-17 89920]
S3 dgcfltr;DGC Filter Driver;c:\windows\system32\drivers\ACFDCP64.sys [2009-5-11 34944]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 27648]
S3 PCD5SRVC{8AAF211B-043E02A9-05040000};PCD5SRVC{8AAF211B-043E02A9-05040000} - PCDR Kernel Mode Service Helper Driver;c:\progra~1\pc-doc~1\PCD5SRVC_x64.pkms [2008-9-9 25888]
S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-1-20 19968]

============== File Associations ===============

JSEFile=c:\windows\syswow64\WScript.exe "%1" %*

=============== Created Last 30 ================

2010-03-14 07:30:53 0 d-----w- c:\program files (x86)\Trend Micro
2010-03-14 00:32:43 0 d-----w- c:\windows\RegisteredPackages
2010-03-14 00:32:42 0 d--h--w- c:\windows\msdownld.tmp
2010-03-14 00:32:39 0 d-----w- c:\program files (x86)\Windows Media Components
2010-03-14 00:32:23 0 d-----w- c:\program files (x86)\Microsoft WSE
2010-03-14 00:32:22 0 d-----w- c:\programdata\Microsoft Help
2010-03-14 00:29:49 0 d-----w- c:\program files (x86)\Family Tree Maker 2010
2010-03-14 00:29:49 0 d-----w- c:\program files (x86)\BCL Technologies
2010-03-10 18:45:30 32768 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-10 18:45:30 24064 ----a-w- c:\windows\syswow64\nshhttp.dll
2010-03-10 18:45:26 620032 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-10 18:45:26 33792 ----a-w- c:\windows\system32\httpapi.dll
2010-03-10 18:45:26 30720 ----a-w- c:\windows\syswow64\httpapi.dll
2010-03-05 06:33:27 0 d-----w- c:\program files (x86)\Ancestral Author
2010-02-24 23:19:46 2048 ----a-w- c:\windows\syswow64\tzres.dll
2010-02-24 23:19:46 2048 ----a-w- c:\windows\system32\tzres.dll
2010-02-24 23:14:21 4240384 ----a-w- c:\windows\syswow64\GameUXLegacyGDFs.dll
2010-02-24 23:14:21 32256 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-02-24 23:14:21 28672 ----a-w- c:\windows\syswow64\Apphlpdm.dll
2010-02-24 23:14:21 1927680 ----a-w- c:\windows\system32\gameux.dll
2010-02-24 23:14:21 1696256 ----a-w- c:\windows\syswow64\gameux.dll
2010-02-24 23:14:20 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-02-24 23:05:55 726528 ----a-w- c:\windows\syswow64\jscript.dll

==================== Find3M ====================

2010-03-17 11:51:09 35465 ----a-w- c:\programdata\nvModes.dat
2010-03-17 11:51:00 350192 ----a-w- c:\windows\system32\drivers\vsconfig.xml
2010-03-15 21:50:43 1268 ----a-w- c:\users\rockca~1\appdata\roaming\wklnhst.dat
2010-03-14 14:06:15 15688 ----a-w- c:\windows\system32\lsdelete.exe
2010-02-24 17:16:06 212864 ------w- c:\windows\system32\MpSigStub.exe
2010-01-25 12:10:22 538624 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:10:22 160768 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:10:22 160768 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:10:03 539136 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 12:08:59 460288 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 12:00:35 471552 ----a-w- c:\windows\syswow64\secproc_isv.dll
2010-01-25 12:00:35 152576 ----a-w- c:\windows\syswow64\secproc_ssp_isv.dll
2010-01-25 12:00:35 152064 ----a-w- c:\windows\syswow64\secproc_ssp.dll
2010-01-25 12:00:22 471552 ----a-w- c:\windows\syswow64\secproc.dll
2010-01-25 11:58:52 332288 ----a-w- c:\windows\syswow64\msdrm.dll
2010-01-25 08:29:35 413696 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:29:31 600576 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:29:31 409600 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-25 08:29:28 599552 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:21:20 526336 ----a-w- c:\windows\syswow64\RMActivate_isv.exe
2010-01-25 08:21:20 346624 ----a-w- c:\windows\syswow64\RMActivate_ssp_isv.exe
2010-01-25 08:21:18 518144 ----a-w- c:\windows\syswow64\RMActivate.exe
2010-01-25 08:21:18 347136 ----a-w- c:\windows\syswow64\RMActivate_ssp.exe
2010-01-02 07:08:29 1147904 ----a-w- c:\windows\system32\wininet.dll
2010-01-02 07:03:21 77312 ----a-w- c:\windows\system32\iesetup.dll
2010-01-02 07:03:21 132096 ----a-w- c:\windows\system32\iesysprep.dll
2010-01-02 06:38:20 916480 ----a-w- c:\windows\syswow64\wininet.dll
2010-01-02 06:38:04 1208832 ----a-w- c:\windows\syswow64\urlmon.dll
2010-01-02 06:36:10 206848 ----a-w- c:\windows\syswow64\occache.dll
2010-01-02 06:33:34 5942784 ----a-w- c:\windows\syswow64\mshtml.dll
2010-01-02 06:33:32 594432 ----a-w- c:\windows\syswow64\msfeeds.dll
2010-01-02 06:33:32 55296 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-01-02 06:32:51 25600 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-01-02 06:32:33 71680 ----a-w- c:\windows\syswow64\iesetup.dll
2010-01-02 06:32:33 1985536 ----a-w- c:\windows\syswow64\iertutil.dll
2010-01-02 06:32:33 164352 ----a-w- c:\windows\syswow64\ieui.dll
2010-01-02 06:32:33 109056 ----a-w- c:\windows\syswow64\iesysprep.dll
2010-01-02 06:32:32 55808 ----a-w- c:\windows\syswow64\iernonce.dll
2010-01-02 06:32:32 184320 ----a-w- c:\windows\syswow64\iepeers.dll
2010-01-02 06:32:32 11070464 ----a-w- c:\windows\syswow64\ieframe.dll
2010-01-02 06:32:26 387584 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-01-02 05:25:39 162816 ----a-w- c:\windows\system32\ieUnatt.exe
2010-01-02 04:57:00 133632 ----a-w- c:\windows\syswow64\ieUnatt.exe
2010-01-02 04:56:50 173056 ----a-w- c:\windows\syswow64\ie4uinit.exe
2010-01-02 04:56:14 13312 ----a-w- c:\windows\syswow64\msfeedssync.exe
2009-12-26 18:53:53 51200 ----a-w- c:\windows\inf\infpub.dat
2009-12-26 18:53:53 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-12-26 18:53:51 86016 ----a-w- c:\windows\inf\infstor.dat
2009-10-30 02:31:40 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 03:21:59 174 --sha-w- c:\program files\desktop.ini
2008-01-21 03:21:59 174 --sha-w- c:\program files (x86)\desktop.ini
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-21 09:30:09 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-06-21 09:30:09 32768 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-06-21 09:30:09 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat
2009-06-21 09:30:09 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-08 17:34:29 23638076 --sha-w- c:\windows\system32\drivers\fidbox.dat
2009-06-19 03:52:56 16384 --sha-w- c:\windows\temp\cookies\index.dat
2009-06-19 03:52:56 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2009-06-19 03:52:56 32768 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat
2009-03-10 16:56:24 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 13:23:19.38 ===============



GMER has not found any system modification

so the file saved is blank for gmer.....i will attach the DDS zip file.
Thank you for your assistance....i did not recieve an email to let me know that you had been here can you send me one when you respond this time please....thanx again

Attached Files



#4 m0le

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Posted 18 March 2010 - 04:57 PM

The logs look good thumbup2.gif

Apart from the slowness is there anything else causing problems on the PC?
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#5 rockcrvr

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Posted 19 March 2010 - 09:17 AM

well now that i have added all the stuff you required it takes awhile to shut down and boot up......can i remove the programs you required me to install? I was interested in the Hijack this log i originally posted......all the BHO anf the gopher prefix etc.
I have a slow connection ever since i first purchased this new computer and had to use a USB style modem. My old computer with a internal modem was getting a 40 to 44kbps connection speed while this one will at best get 19 to 28kbps I have installed, reinstalled and updated everything......spoke to the service personnel for the comp and the modem and they have no idea why its slow
I think its the USB mini modem that they say is all that is available for this comp and they all want to blame the phone line.....but as I said the old comp gave me double the connect speed that this one does. and yes i have checked with the phone company to see if there is a new problem on thier end or noise in the line
if i could get hi speed out here i would but it would cost me over $300 for the equipment and i am not employed at the present and there is a possiblity that even if i bought the equipment it could cost more if they have to climb trees or raise a tower to gert it high enough to get past the mountains. this is causing me a lot of stress as I could be working from home if I could count on the internet being able to stay up with me....it takes forever to download even a simple photo or email and some sites want to run so many things on their pages that after a while I have to give up gaining acess to some of them. help me if you canand i will be glad to donate to your site. and I am NOT getting email notification of replies

#6 m0le

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Posted 19 March 2010 - 03:55 PM

Both DDS and Gmer are very light programs and we would remove them at the end but feel free to remove them now.

I will quite happily run some test scans but this seems to be more network than malware.

Have you tried posting a request in this forum on the site?


If you want to go ahead testing then let me know too.
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#7 rockcrvr

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Posted 20 March 2010 - 11:17 PM

HiJack This told me to use this site to check that my hijack this log was being handled by professionals......At this point you have not once asked or answered anything about that log.
You responded to the information i supplied with a "Logs look Good" .....and did not tell me that there was more you could do.
If there is a network problem would it not also appear on the old beat up computer I have which I told you can get a 40 to 44kbps connection? My concerns are why is it that my brand new HP computer cannot get a decent connection speed. If there is nothing in the HiJack this log that is suspect......TELL ME SO
If there is nothing that shows up in the scan programs you had me install and you do not know what to do TELL ME SO
It is hard to understand why a 10 year old computer can work well and my new hot rod one will not if you know why...TELL ME SO
to send me to another forum as you have tried to do is very frustrating for me as I do not believe that you have addressed the original concerns of what should and should not be in the HiJack This Log I originally posted a week ago... if you can then TELL ME SO


#8 m0le

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Posted 21 March 2010 - 06:51 AM

So you would like me to make a diagnosis based on one log without getting any background first?

That's the equivalent of a doctor telling you you have asthma just because you're breathing hard.

I understand your frustration but I don't understand your hostility towards a volunteer helping you with your computer problem.


Run Combofix and let's see if this is a rootkit issue.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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#9 rockcrvr

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Posted 22 March 2010 - 07:21 PM

I am sorry to sound hostile....I just think that if you cannot say a word about the HiJack This log until all the symptoms are covered you would just tell me this so i don't wonder what you are doing.
The Combofix program I downloaded and tried to run says that it is not compatable with my O.S. which is Vista.

#10 m0le

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Posted 22 March 2010 - 07:34 PM

Okay, that's alright. The reason I didn't pass judgement on the HijackThis log is that the HijackThis program doesn't really cover the amount of areas of the PC that modern infections such as rootkit dig in to. With Gmer also clear this leaves me to think that there is not a malware problem.

Combofix would have been able to tell me this but what we will do instead is search for traces of malware which can give me more of an idea of what is happening.

As you are running a 64 bit machine you should also be aware that less tools run smoothly on this platform but also that less infections are able to get into it.


Please run MBAM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Let's take a look at the possibility of rootkits with the Sophos program

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

Thanks smile.gif
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#11 m0le

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Posted 25 March 2010 - 09:16 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#12 m0le

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Posted 27 March 2010 - 08:04 PM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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