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DR GUARD VIRUS HELPP!!!!


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#1 marisakayb

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Posted 13 March 2010 - 07:02 PM

Yesterday, this dr guard virus popped up. I have tried everything I can think of to remove it. No program detects it, and I cannot manually remove it because I cannot find any of the processes, program files and registry files. And now my internet has been disabled. I have considered wiping my hard drive. Would this be best or is there some other way to remove it? PLEASE HELP ME! :thumbsup:

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Animal

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Posted 13 March 2010 - 07:15 PM

Have you taken the steps here?: Remove Dr. Guard (Uninstall Guide)

Specifcally this first step?

Before we can do anything we must first end the processes that belong to Dr. Guard so that it does not interfere with the cleaning procedure. To do this, download the following file to your desktop.

rkill.com Download Link


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#3 marisakayb

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Posted 13 March 2010 - 07:40 PM

Yes, I have. I then ran Malwarebytes, and still nothing was detected.

#4 boopme

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Posted 14 March 2010 - 04:16 PM

Hello, so you still have the popup??

Let's do this first and seee if we get the net back.
Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



Show hidden files and then update and rescan with MBAM.

Close all programs so that you are at your desktop.
Double-click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button and shutdown My Computer.
Now your computer is configured to show all hidden files.


Show hidden files (Vista)
-----------------
1. Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
2. Click the View tab.
3. Under Advanced settings, click Show hidden files and folders, and then click OK.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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