If I try to access any Microsoft download sites I get a message in the browser telling me that it couldn't access the page, likewise spyware doctor can't update. As a result I can't get any XP updates such as SP3. Web access generally is OK - so, for example, I can get to the point where I click download for a manual download of SP3 and nothing happens. Windows Update doesn't do anything. I ran GMER and it tells me that I have a problem in the RootKit (?) I've followed the instructions regarding creating 3 text files but can't find them at the moment (instructions not text files) so apologies if I attach stuff in the wrong order!
Many thanks for your help. Cheers