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Removed multiple infections still slow & need help


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2 replies to this topic

#1 edgegirl

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Posted 12 March 2010 - 10:06 PM

I usually run AVG 9.0 Free edition but discovered my computer was running slower after a visit to a Starbucks.

I then ran:

Malwarebytes
SuperAntiSpyware (found trojan and a few other items)
Malwarebytes again (found rootkit)

I have been having trouble getting the GMER log.

My computer is an HP Pavillion Turion64
Running Windows XP Service Pack 2 Media Center Edition

Thanks in advance for any help!

DDS (Ver_09-12-01.01) - NTFSx86
Run by Diana Guerrero at 9:18:33.15 on Fri 03/12/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\j2 Messenger 4.4\J2GDllCmd.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Flock\flock.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Diana Guerrero\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc

============== Pseudo HJT Report ===============

uStart Page =
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.shopping.hp.com/webapp/shopping/generic_subcategory.do?storeName=storefronts&landing=storefronts&category=esp_notebooks&subcat1=esp_notebooks&catLevel=2
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://my.netzero.net/s/search?r=minisearch
uURLSearchHooks: URLSearchHook Class: {37d2cdbf-2af4-44aa-8113-bd0d2da3c2b8} - c:\program files\netzero\SearchEnh1.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Pop-up Blocker: {52706ef7-d7a2-49ad-a615-e903858cf284} - c:\program files\netzero\qsacc\X1IEBHO.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: NetZero Toolbar Helper: {fe3098b0-04a3-41fd-8ca9-bea39cb14c87} - c:\program files\netzero\ucreg.dll
TB: ZeroBar: {f0f8ecbe-d460-4b34-b007-56a92e8f84a7} - c:\program files\netzero\Toolbar.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [j2 4.4] "c:\program files\j2 messenger 4.4\J2GDllCmd.exe" /R
uRun: [NetZero_uoltray] c:\program files\netzero\exec.exe regrun
uRun: [Google Update] "c:\documents and settings\diana guerrero\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb03.exe
mRun: [hpppta] c:\program files\hewlett-packard\hp precisionscan\precisionscan pro\hpppta.exe /ICON
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [ADUserMon] c:\program files\iomega\autodisk\ADUserMon.exe
mRun: [Iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe
mRun: [Deskup] c:\program files\iomega\driveicons\deskup.exe /IMGSTART
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {36ECAF82-3300-8F84-092E-AFF36D6C7040} - {86529161-034E-4F8A-88D2-3C625E612E04} - c:\program files\winhttrack\WinHTTrackIEBar.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://pcpitstop.com/betapit/PCPitStop.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {94E5218F-9737-4FC2-8457-567B1FF23DC0} - hxxp://utilities.pcpitstop.com/DiskMD3/DiskMD3Ctrl.dll
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SEH: WinFax PRO IShellExecuteHook: {a213b520-c6c2-11d0-af9d-008029e1027e} - c:\program files\winfax\WfxSeh32.Dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dianag~1\applic~1\mozilla\firefox\profiles\c354zbye.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?source=mpues&hl=en|http://answers.yahoo.com/dir/?link=list&sid=396545443|http://www.membershipsitemastermind.com/resources/|http://members.immediateedge.com/|http://www.crowdmountain.com/members/|https://requester.mturk.com/mturk/resources?newUser=true&redirectedFromSignIn=true
FF - component: c:\documents and settings\diana guerrero\application data\mozilla\firefox\profiles\c354zbye.default\extensions\support@lastpass.com\platform\winnt_x86-msvc\components\lpxpcom.dll
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\diana guerrero\application data\facebook\npfbplugin_1_0_1.dll
FF - plugin: c:\documents and settings\diana guerrero\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\diana guerrero\local settings\application data\google\update\1.2.183.17\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R? SASENUM;SASENUM
S? avg9wd;AVG Free WatchDog
S? AvgLdx86;AVG Free AVI Loader Driver x86
S? AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86
S? AvgTdiX;AVG Free8 Network Redirector
S? HSFHWATI;HSFHWATI
S? McrdSvc;Media Center Extender Service
S? SASDIFSV;SASDIFSV
S? SASKUTIL;SASKUTIL

=============== Created Last 30 ================


==================== Find3M ====================

2006-09-16 03:04:18 0 --sha-w- c:\windows\sminst\HPCD.SYS
2009-10-20 17:37:33 16384 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat

============= FINISH: 9:23:01.76 ===============

Attached Files



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#2 Elise

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Posted 14 March 2010 - 01:39 PM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 21 March 2010 - 09:14 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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