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MSUTB.DLL Error


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8 replies to this topic

#1 NetProCity

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Posted 12 March 2010 - 08:31 PM

Hello.
When I boot up I am receiving an error that reads:::

The application or DLL C:\Windows\system32\MSUTB.dll is not a valid windows image.

I was directed to your software and after reading it said to put a post before trying to run the software. That is what I am doing here. Looking through the web I see many others that had this problem and it seemed some kind of malware was usually the culprit.

Please let me know what steps I should take to get rid of this.
Thanks
James

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#2 trollocks

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Posted 13 March 2010 - 10:43 AM

Please download Malwarebytes from Here or Here
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    Posted Image
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Post the report

#3 NetProCity

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Posted 15 March 2010 - 05:35 PM

Hi,

This is something I run regularly on me pc, so there is no results of anything found. Here is the info:::

Malwarebytes' Anti-Malware 1.44
Database version: 3871
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/16/2010 4:34:45 AM
mbam-log-2010-03-16 (04-34-45).txt

Scan type: Quick Scan
Objects scanned: 118435
Time elapsed: 6 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 NetProCity

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Posted 15 March 2010 - 05:38 PM

Thanks for any help you can provide. I see you are a soccer fan, of which my family is very involved in the u.s. I am a fan of ManU, but my son is a Chelsea fan, but please don't hold that against me... ha!

Thanks
James

#5 trollocks

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Posted 15 March 2010 - 06:23 PM

Go to virustotal

Click the Browse button and navigate to the following file and click send file

c:\windows\system32\msutb.dll

Please post back the results of the scan in your next post.

#6 NetProCity

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Posted 15 March 2010 - 07:25 PM

File msutb.dll received on 2010.03.16 00:22:26 (UTC)
Current status: Loading ... queued waiting scanning finished NOT FOUND STOPPED
Result: 0/42 (0%)
Loading server information...
Your file is queued in position: ___.
Estimated start time is between ___ and ___ .
Do not close the window until scan is complete.
The scanner that was processing your file is stopped at this moment, we are going to wait a few seconds to try to recover your result.
If you are waiting for more than five minutes you have to resend your file.
Your file is being scanned by VirusTotal in this moment,
results will be shown as they're generated.
Compact Compact
Print results Print results
Your file has expired or does not exists.
Service is stopped in this moments, your file is waiting to be scanned (position: ) for an undefined time.

You can wait for web response (automatic reload) or type your email in the form below and click "request" so the system sends you a notification when the scan is finished.
Email:

Antivirus Version Last Update Result
a-squared 4.5.0.50 2010.03.15 -
AhnLab-V3 5.0.0.2 2010.03.15 -
AntiVir 8.2.1.180 2010.03.15 -
Antiy-AVL 2.0.3.7 2010.03.15 -
Authentium 5.2.0.5 2010.03.15 -
Avast 4.8.1351.0 2010.03.15 -
Avast5 5.0.332.0 2010.03.15 -
AVG 9.0.0.787 2010.03.15 -
BitDefender 7.2 2010.03.16 -
CAT-QuickHeal 10.00 2010.03.15 -
ClamAV 0.96.0.0-git 2010.03.15 -
Comodo 4277 2010.03.15 -
DrWeb 5.0.1.12222 2010.03.16 -
eSafe 7.0.17.0 2010.03.15 -
eTrust-Vet 35.2.7364 2010.03.15 -
F-Prot 4.5.1.85 2010.03.15 -
F-Secure 9.0.15370.0 2010.03.15 -
Fortinet 4.0.14.0 2010.03.15 -
GData 19 2010.03.16 -
Ikarus T3.1.1.80.0 2010.03.15 -
Jiangmin 13.0.900 2010.03.15 -
K7AntiVirus 7.10.998 2010.03.15 -
Kaspersky 7.0.0.125 2010.03.16 -
McAfee 5921 2010.03.15 -
McAfee+Artemis 5921 2010.03.15 -
McAfee-GW-Edition 6.8.5 2010.03.15 -
Microsoft 1.5605 2010.03.15 -
NOD32 4947 2010.03.15 -
Norman 6.04.08 2010.03.15 -
nProtect 2009.1.8.0 2010.03.15 -
Panda 10.0.2.2 2010.03.15 -
PCTools 7.0.3.5 2010.03.15 -
Prevx 3.0 2010.03.16 -
Rising 22.39.00.04 2010.03.15 -
Sophos 4.51.0 2010.03.15 -
Sunbelt 5905 2010.03.16 -
Symantec 20091.2.0.41 2010.03.16 -
TheHacker 6.5.2.0.233 2010.03.15 -
TrendMicro 9.120.0.1004 2010.03.15 -
VBA32 3.12.12.2 2010.03.14 -
ViRobot 2010.3.15.2228 2010.03.15 -
VirusBuster 5.0.27.0 2010.03.15 -
Additional information
File size: 195072 bytes
MD5...: 81cb174f5cd65e4beb156151fb71b574
SHA1..: 37c0018148e10d0c40196cb8c35acebe640cdea5
SHA256: 9a03c656f48bbdb7cc7e15bb5ec767d5402d4be0fb05bac2b54530cd08a9a2b0
ssdeep: 1536:DC3XABFQIFHjVrxUQwU/B96CmAeyB/0mA7:EXADnFHjVrxUQwU/ZNeyBK7
PEiD..: -
PEInfo: -
RDS...: NSRL Reference Data Set
-
sigcheck:
publisher....: n/a
copyright....: n/a
product......: n/a
description..: n/a
original name: n/a
internal name: n/a
file version.: n/a
comments.....: n/a
signers......: -
signing date.: -
verified.....: Unsigned
pdfid.: -
trid..: Sybase iAnywhere database files (73.0%)
Autodesk FLIC Image File (extensions: flc, fli, cel) (26.9%)

#7 NetProCity

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Posted 15 March 2010 - 07:32 PM

Hi,

A new message is appearing. When I reboot I get the same error as before, but when I open any office document I get the following one now. I ran this one through the URL you provided above and it had the same results as the MSUTB.dll file.

The application or DLL C:\Windows\system32\msimtf.dll

#8 trollocks

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Posted 15 March 2010 - 08:10 PM

To be honest this doesn't seem to be a malware problem.If you google "The application or DLL C:\Windows\system32\msimtf.dll" you will see all sorts of ideas and problems but none seem to be malware related.Maybe someone in the XP forum would have an idea on where to go with this.

#9 NetProCity

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Posted 16 March 2010 - 11:46 AM

Hi,

Thanks for your time in this. I went to dlldump.com and replaced these dll files and it seems to have fixed the problem. I really appreciate your effort!

James




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