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My Computor has been Hijacked Please Help


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12 replies to this topic

#1 caw707

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Posted 12 March 2010 - 08:22 PM

I've picked up something on my computer called Virus Protector, I know it is fake after reading some of the tutorials on this web sit. So after looking around on this sit I found the section on how to remove this malwear. I followed the directions, went into safe mode, signed in as me, problem is that Virus Protector poped up in safe mode, now what. I am on another computer, but I need my computer back because my business is on it. The computer that is infected is a Dell 4700, running XP, and my browser is fire fox. I will be waiting patiently for a response. Thanks

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#2 boopme

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Posted 12 March 2010 - 09:55 PM

Hello, Is this an XP machine?

I take it you did not yet install MalwareBytes (MBAM( to the infected machine.

From this other computer Download Rkill and MBAM and it's update,save them to a flash drive or CD and tranfer to to the infected one.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install.

Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application

Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 caw707

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Posted 13 March 2010 - 01:43 PM

Thanks Boopme, my computer is a Dell Dimension 4700 and no I dont have MalwareBytes on it, I will after this. I will go ahead and perform the taskes that you have requested. Thanks

#4 boopme

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Posted 14 March 2010 - 01:28 PM

OK. post bach the scan log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 caw707

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Posted 15 March 2010 - 09:38 PM

Boopme- I downloaded mbam-rules to cd-rw. Turned on my infected computer but there was no fake Virus Protector running this time, all i got is my desk top picture but no icons or task bar like before. I went ahead and inserted my cd, could hear it spinning but nothing came up on the screen. I also tried this in safe mode, the computer wont let me down load anything.

#6 boopme

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Posted 15 March 2010 - 09:52 PM

Desktop fix..

Click Ctrl + Alt + Del to get the task manager up.
On the 'Processes' tab find "explorer.exe" and end that process.
Your desktop will go away.
Click on the 'Applications' tab and click New Task.
Enter "explorer.exe" as the task to start.
Your desktop will then come back.
Now try to launch IE again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 caw707

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Posted 15 March 2010 - 10:58 PM

When I push ctrl-alt-delete a small window opens and says, Task manager has been diabled by your administrator.

#8 boopme

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Posted 16 March 2010 - 09:57 AM

Hello,,,

This step involves making changes in the registry. Always back up your registry before making any changes.

Go to Start Run and type: regedit
Click OK.
On the left side, click to highlight My Computer at the top.
Go up to File Export
Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup.
Choose to save it to C:\
Click save and then go to File Exit.

Or you can download and use ERUNTwhich is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.

Click on the link below:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to #275 and click "Lift Restrictions - TM, Regedit and CMD" in the left column. Go to File, choose "Save page as" All Files and save regtmcmdrestore.vbs to your desktop. Double-click on that file to allow the script to run and reboot when done. Since the script modifies certain registry settings your anti-virus package may warn you about it. Ignore the warning and allow it to run.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 caw707

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Posted 16 March 2010 - 06:04 PM

The only thing that I get when I boot my infected computer up is just the desk top picture, I dont have the start button, task bar or any of my desk top icons. I have to turn off the computer by pushing the botton on the front, I know that is not the correct way but thats the only thing i have left, or i can just unplug it. It seems like windows stops loading at a certain point. Just a guess.

#10 boopme

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Posted 16 March 2010 - 07:43 PM

Hello we can try this first.
Run SFC

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 caw707

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Posted 18 March 2010 - 06:50 PM

The computer wont read a CD, flashdrive. The only thing this computer will let me do is get into safe mode, my key board seems to be ok plus my mouse.

#12 boopme

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Posted 19 March 2010 - 09:21 AM

Rats!.. Maybe can can get a DDS log using Safe Mode with Networking..
We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Orange Blossom

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Posted 29 March 2010 - 11:32 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/305859/computer-been-infected-by-malware-help/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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