Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

XP Internet Security 2010 & Psychosis


  • This topic is locked This topic is locked
5 replies to this topic

#1 oxblood

oxblood

  • Members
  • 233 posts
  • OFFLINE
  •  
  • Local time:03:24 PM

Posted 12 March 2010 - 10:08 AM

BComputer Staff - I have recently had my dell desktop (3-7-2010) hijacked by the xp internet security 2010 trojan. Unwittingly, in desparation, I have attempted it's removal unsuccessfully with the following programs;

windows safety.live.com scan
superantispyware
ad aware
spybot search & destroy
avg 9
malwarebytes

I am now at the end of step 8 in bleepingcomputer's "preparation guide for use before using malware removal tools and requesting help". My initial problem is that due to the fact that the trojan will only allow me to run any security related programs in smart mode, I cannot access the save command after running gmer.exe so as to be able to save it to the desktop. I have attempted to tab through to see if I can access the save button also unsuccessfully. Can you offer any help to allow me to save this scan to my desktop so as to provide you all requested data to help facilitate the removal of this xp monstrosity?

Sincere thanks with any help you might provide

Oxblood

Edited by Orange Blossom, 12 March 2010 - 03:55 PM.
Move to AII. ~ OB


BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:03:24 PM

Posted 12 March 2010 - 05:44 PM

the trojan will only allow me to run any security related programs in smart mode


Do you mean safe mode?

Were you able to run DDS and get a log?
If yes, just go ahead and post that in the correct forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

If DDS wouldn't run, post back and I can suggest some alternatives
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 oxblood

oxblood
  • Topic Starter

  • Members
  • 233 posts
  • OFFLINE
  •  
  • Local time:03:24 PM

Posted 12 March 2010 - 08:10 PM

Garmanma - Yes I meant safe mode. I have run dds and avgrep as well as gmers scan and have results. Unfortunately I cannot access the save button to save gmers log to my desltop. Any ideas on how i might save gmer's log to desktop so as to post and move forward?

Thanks

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:03:24 PM

Posted 12 March 2010 - 09:45 PM

Don't worry about the GMER log
The DDS log will be fine
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 oxblood

oxblood
  • Topic Starter

  • Members
  • 233 posts
  • OFFLINE
  •  
  • Local time:03:24 PM

Posted 12 March 2010 - 10:10 PM

Garmanma- So do I now move on to step 9 in the "prep removal guide" and post dss log in the virus,trojan,spyware and malware forum?

Thanx

#6 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,947 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:24 PM

Posted 13 March 2010 - 03:21 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/302343/xp-internet-security-2010-terrorism/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users