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PC Reboots when USB device gets plugged in


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#1 cycle

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Posted 12 March 2010 - 09:56 AM

I have a Dell Optiplex 745 with WinXP SP2 installed. I tried to connect a Western Digital external hard drive thru the USB ports and the computer will reboot. I've tried several of the USB ports. It all does the same thing. I then tried a Cruzer 16GB Thumb drive and it also reboots the computer.
WHen the computer reboots it states that the system has recovered from a serious error. I can check the details and it shows the error signature and a bunch on numbers. I was going to do a screen shot but I can't get it on a different device to post. However, if someone thinks it would really help I can figure out another way to post.
The computer came to me a week ago because it was infected with spyware and virus'. The person purchased Symantec Internet Security Suite 2010. I then installed and it cleaned up his computer and now says no problems. Every thing else about the computer seems to be working okay.

Any suggestions, please help

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#2 hamluis

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Posted 12 March 2010 - 10:38 AM

You've uninstalled the USB controllers, not hubs/devices, (using Device Manager) and then reinstalled same by rebooting?

General USB Problems in Windows XP - http://support.microsoft.com/kb/310575

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#3 cryptodan

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Posted 12 March 2010 - 02:35 PM

Upgrade to SP3 to see if this resolves your issues.




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