Posted 12 March 2010 - 09:56 AM
I have a Dell Optiplex 745 with WinXP SP2 installed. I tried to connect a Western Digital external hard drive thru the USB ports and the computer will reboot. I've tried several of the USB ports. It all does the same thing. I then tried a Cruzer 16GB Thumb drive and it also reboots the computer.
WHen the computer reboots it states that the system has recovered from a serious error. I can check the details and it shows the error signature and a bunch on numbers. I was going to do a screen shot but I can't get it on a different device to post. However, if someone thinks it would really help I can figure out another way to post.
The computer came to me a week ago because it was infected with spyware and virus'. The person purchased Symantec Internet Security Suite 2010. I then installed and it cleaned up his computer and now says no problems. Every thing else about the computer seems to be working okay.
Any suggestions, please help