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Windows update caused pc to keep restarting...


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#1 home1234

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Posted 12 March 2010 - 12:15 AM

I have an Acer laptop. It is whole disk encrypted, so I have to type in a password first thing when I turn it on before it will boot up.

Well, Monday morning, there in the tray is the Microsoft update tool telling me to update, so I did (I think it included Malicious software removal tool). It tells me it has to restart and gets to configuring step 3 of 3 100% (do not turn off computer).
Then it restarts again, and again and again...I cannot get on to my computer to access anything.

I get the same message: configuring step 3 of 3 100% with a blue screen, and it restarts. Every time it restarts I have to login my encrytion password. It must have restarted 25 times by now.

Any advice on getting access to my laptop again would be welcome!! Thank you in advance

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#2 cryptodan

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Posted 12 March 2010 - 02:56 PM

What does the blue screen say?




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