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Hardware Failure??


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#1 Brantman67

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Posted 11 March 2010 - 11:37 PM

This computer is a business retiree, which has been converted to a home/personal computer. The problem I'm having is the CDRW/DVD drive is not reading any type of disk. It shows up in My Computer, however, nothing happens when I explore the drive. I have a Dell Latitude D830 laptop and again the swappable drive, I believe is a Hitachi brand, is a model HL-DT-ST CDRW/DVDE GCC4244. I should mention when I slip the drive into the bay, it blinks a green light twice, and the eject button and even hotkey will open the drive tray, yet nothing happens with any kind of disc. Is the drive toast?!? Anyone?!?

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#2 Broni

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Posted 12 March 2010 - 01:44 AM

It's a good chance the drive is going south...

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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#3 Brantman67

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Posted 12 March 2010 - 11:10 PM

Yes, I had discovered many of the same commands through various searches on the web, and none of them worked. Thank you for the suggestions. I mean, this thing, I can't even hear spinning or working or anything. If I can see it under device manager isn't it communicating with my computer? Can I dispute this ebay purchase on a DOA defense?

#4 Broni

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Posted 12 March 2010 - 11:12 PM

I'm not familiar with eBay's laws, but the drive looks dead to me.

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