Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot start Windows XP


  • Please log in to reply
37 replies to this topic

#1 ponchie

ponchie

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 11 March 2010 - 09:59 AM

Hello. I have a Dell Latitude D531 laptop that will not load Windows XP. After the "Windows" screen, it goes blank--except for an arrow pointer--and then comes up with the following messages:
services.exe application has failed (or some such wording)
and then
lsass.exe application has failed
It does this twice, each with the code Oxc0000005--and then nothing.

It does the same thing in safe mode.

I've tried everything I can think of, and nothing helps.

I did not get a recovery disc w/this laptop, and I guess it won't do a factory restore--because ctrl-F11 does nothing.

I tried downloading and burning a recovery disc from Microsoft.com, but booting from it produces the same results.

So, am I missing something, or is it time to take an axe to this unit?

Thank you!

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:08:12 PM

Posted 11 March 2010 - 01:22 PM

Ctrl + F11 can be tricky
you have to hit it just right

I did not get a recovery disc w/this laptop,

They were free the last time I checked:
https://support.dell.com/support/topics/glo...n/backupcd_form
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 ponchie

ponchie
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 11 March 2010 - 01:37 PM

OK, I ordered it. Hopefully, they'll actually send it.

I tried ctrl-F11, several more times and could not get it to work.

Thank you, so much, for your advice!

#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:12 AM

Posted 11 March 2010 - 02:25 PM

This could be malware related.

#5 ponchie

ponchie
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 11 March 2010 - 02:34 PM

I figured as much, but what can I do if I can't even get Windows started? Any advice?

#6 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:08:12 PM

Posted 11 March 2010 - 07:15 PM

Either way you are going to need some sort of bootable disk
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 Ken-in-West-Seattle

Ken-in-West-Seattle

  • Members
  • 518 posts
  • OFFLINE
  •  
  • Local time:05:12 PM

Posted 11 March 2010 - 07:37 PM

http://www.goodells.net/dellrestore/index.htm

Info and utilities to determine if your Dell restore partition is still available and can be repaired.

Dell xp oem cds are available for about 7.00 and shipping from dell support.


This thread has a precise description of when to use the ctrl + f-11 keys to get into the restore partition.
http://forum.notebookreview.com/showthread.php?t=73212

#8 ponchie

ponchie
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 12 March 2010 - 04:11 PM

Well, I hope that I'm doing something wrong . . . . .

I got the recovery disc from Dell, today.

I put the disc in, and turned on the computer.

I hit F12, to get to the boot menu, and booted from the disc.

I opted for the repair, and it ran just fine.

When the computer re-booted, I still got the lsass.exe error--and then nothing. I did NOT get the services.exe message.

So, I tried to run the dsrfix.com--put the disc in, hit F12 to boot from the disc, and nothing.

Am I doing something wrong? Or is Dell just trying to get me to buy a new laptop . . . . .

#9 Ken-in-West-Seattle

Ken-in-West-Seattle

  • Members
  • 518 posts
  • OFFLINE
  •  
  • Local time:05:12 PM

Posted 15 March 2010 - 08:21 AM

A repair install does not fix everything. It especially does not remove or alter most malware or rootkits. It does not replace registry entries or fix a mangled filesystem.

Did you try repair console at the first boot screen? run chkdsk /r and see if it can fix any bad sectors or filesystem problems.

Do you have your stuff backed up? Then do a full reinstall

If not, a parallel install might allow you to copy your stuff off. This would be a temporary measure since it would install a new copy of windows in a directory you name which should then allow you to boot. None of your installed programs would work but the os included stuff would. This also will not clean your computer of malware but it should disable most and allow you to retrieve your data.

Microsoft page of howto reinstall:
http://windows.microsoft.com/en-US/windows...stall-uninstall

And a somewhat outdated site with a walkthrough of a parallel install.
http://www.windowsreinstall.com/winxppro/i...dexfullpage.htm

#10 ponchie

ponchie
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 15 March 2010 - 06:04 PM

Oh, thank you thank you thank you!!!!!

I did the parallel install. I had done the chkdsk--said it fixed some things but it didn't solve the problem.

So, now that I'm back--is there a way to delete the old XP? Is it necessary to do so? Or is there a way to clean it? I do suspect malware and am concerned about it affecting performance in the future . . . .

You all are the best!

#11 Ken-in-West-Seattle

Ken-in-West-Seattle

  • Members
  • 518 posts
  • OFFLINE
  •  
  • Local time:05:12 PM

Posted 16 March 2010 - 03:12 AM

parallel install is supposed to be a temporary fix. However I still have one box running on one for about 7 months. It is a box used on the bench to test client hardware and is exposed to all kinds of crap. It has been brought to it's knees a few times by stuff It caught from client computers. It is isolated from the main network and has all kinds of ugly quirks that a nuke and reload will fix when I get around to it.

Back up your stuff and plan your reload. The parallel install just gave you some breathing room.

#12 ponchie

ponchie
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 16 March 2010 - 10:11 AM

Sorry to be such an airhead, but how do I do that? My previous attempts failed--does having access to Windows now change that?

#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:12 AM

Posted 16 March 2010 - 10:12 AM

Move your existing data to another media such as a cd, dvd, or an external device.

#14 David Evans

David Evans

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Canada
  • Local time:08:12 PM

Posted 16 March 2010 - 12:48 PM

It may be too late for this, but I cleared up the lsass thingy by doing a manual restore using an Ultimate Boot Diisc.

Instructions are here:

http://hypography.com/forums/tutorials-and...r-ubcd4win.html

Just allows you to restore to a previous time when you can't boot into your OS.
Used it several times and it works well.

#15 ponchie

ponchie
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 16 March 2010 - 05:06 PM

Tried the UBCD. It gave me 4 errors, so it wouldn't make the ISO thing. Tried fixing it, and ended up with 8 errors. So, I gave up and un-installed it.

Ran Windows XP installation from the Windows CD, and it looks exactly the same as it did before. I still have 2 versions of XP--the old one with the lsass.exe error, and the parallel version--which runs fine, but which Ken-in-West-Seattle says is only a temporary fix.

I don't have any data that I need to backup--it's all on a flash drive.

So, what now???

Thanks!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users