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infected with XP Guardian. plz help.


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10 replies to this topic

#1 mistuhw00

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Posted 10 March 2010 - 10:15 PM

hello. thanks for your time.
i've been infected by a bogus antivirus program called "XP Guardian".

it does not show up in the task manager or in the add or remove programs list in the control panel.
it also shuts down any legitimate antivirus software when I attempt to scan the computer.
the windows security center is inaccessible; i get the bogus security center window when i click on the security center icon in my control panel.
the XP guardian shows up as a small taskbar icon on the right, but no window appears when i right-click on it. it automatically starts up when i boot up my computer, and slows it down considerably.

please help. thank you.

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#2 jburd1800

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Posted 10 March 2010 - 10:36 PM

Have you tried running Malwarebytes
http://download.cnet.com/Malwarebytes-Anti...&tag=button

“May the sun bring you new energy by day, may the moon softly restore you by night, may the rain wash away your worries, may the breeze blow new strength into your being, may you walk gently thorugh the world and know it's beauty all the days of your life.”


#3 boopme

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Posted 10 March 2010 - 10:39 PM

Hello and welcome... This is another name for the malware in our removal guide below.
>>>> How to remove XP Internet Security 2010

You will move to the Automated Removal Instructions for Internet Security 2010 using Malwarebytes' Anti-Malware:

After you completed that post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 mistuhw00

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Posted 10 March 2010 - 10:44 PM

thanks for the fast response. i've tried running avg free 9.0 before, and its scan was shut down before completion by the malware program. i'm trying the MBAM now. by the way, i'm worried that the malware may leak personal and financial information. is there any chance of that happening?

#5 mistuhw00

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Posted 10 March 2010 - 10:49 PM

i've tried downloading the mbam onto the infected computer, but the malware is blocking me from navigating to any site.
i also have a copy of mbam on my flash drive, but it won't run when i try to run it.

EDIT:
I can't access any of the links you give me because the program blocks my browser. (by the way, i'm on a different computer right now.

how do you back up files?

Edited by mistuhw00, 10 March 2010 - 10:53 PM.


#6 boopme

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Posted 10 March 2010 - 10:56 PM

Since it's most like only the Rogue probably no ,as all they want is to get you to buy a Fake program. We will know more from the MalwareBytes log you get after running the tutorial.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


NOTE: I am deleting the Above and the registry edit psot as it may be unsafe for you to follow. It also violates our policy on posting fixes in this forum.
I realize they are on;y trying to help.

From the Pinned topic above this forum. How do I get help? Who is helping me?


Posting instructions for the use of the following by non-staff members is prohibited in this area, as well as in all other areas of the forums. This list contains tools and procedures that are forbidden, the instructions for using similar tools or procedures should not be posted here, or elsewhere on Bleeping Computer forums, without prior Staff approval.
•Manual file removal instruction
•ComboFix instructions or discussion
•Registry instruction•Automated registry cleaners
•HiJackThis and /or DDS instructions (logs are for review only)
•Custom scripts, batch files
•Other specialized fix tools the BC Staff deems untrained members should not recommend for use.
Note: This list is not limited and we may add to it as necessary. These restrictions are in place to ensure that only safe and effective methods are given to members seeking help with a malware problem.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 boopme

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Posted 10 March 2010 - 11:00 PM

You need to download them from that other PC to a flashdrive or a CD... Steps 2 - 6..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 mistuhw00

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Posted 10 March 2010 - 11:11 PM

i finally got MBAM to run. the guide was very helpful.
i'm curious. what was the fixexe.reg for?

#9 boopme

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Posted 10 March 2010 - 11:27 PM

Please post the scan log and an update on how it is running now.

Fixexe.reg is a Registry File that fixes .exe file association that has be broken, which is usually caused by malware. When .exe file associations are broken, any associated .exe applications cannot be executed, and you will get one of those warnings/errors saying "What do you want to use to Open this file" since Windows can not recognize the file.

Hope that helps.
(I borrowed extremeboys excellent explanation :thumbsup: )


EDIT: You asked how to back up files.
How to backup and restore your data using Cobian Backup

I'll be offf soon and look back tomorrow

Edited by boopme, 10 March 2010 - 11:33 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 mistuhw00

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Posted 11 March 2010 - 12:42 AM

here's the log for the MBAM scan. everything has been clean, or at least appears to be clean after the MBAM scan.

Malwarebytes' Anti-Malware 1.44
Database version: 3850
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/10/2010 9:21:19 PM
mbam-log-2010-03-10 (21-21-19).txt

Scan type: Full Scan (C:\|)
Objects scanned: 186529
Time elapsed: 1 hour(s), 6 minute(s), 32 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
C:\Documents and Settings\WOO\Local Settings\Application Data\av.exe (ROGUE.Win7Antispyware2010) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\All Users\Application Data\sysReserve.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\WOO\Local Settings\Application Data\av.exe (ROGUE.Win7Antispyware2010) -> Quarantined and deleted successfully.


thanks again boopme, you've been very helpful.

#11 boopme

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Posted 11 March 2010 - 10:55 AM

Hello, it would still be prudent to run these and see if there are any remnants..

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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