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Canon Zoom Browser Error Message

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#1 far-llc


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Posted 10 March 2010 - 06:42 PM

We have contacted Canon tech with no end to the issue. The error message is "Z B module has encountered a problem and needs to close. We are sorry for the inconvenience. " Error signiture app Name :zoom browser.exe App Ver:6.5.15 Mod Name : msvcr80.dll Mod Ver : 8.0.50727.3053 Offset :00014ba1 . We have been on the telephone for hours. Have uninstalled and reinstalled. We have turned off the windows firewall and turned off Avats 5.0 as I had seen a blog that these items had caused error messages. Please let me know if anyone has found a fix. Thank you

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#2 garmanma


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Posted 10 March 2010 - 07:53 PM

There are way better free photo editing software available
Any particular reason for keeping Zoom?
Posted Image
why won't my laptop work?

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#3 far-llc

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Posted 10 March 2010 - 09:10 PM

It is what I have that came with my Canon camera. You can zoom items and crop and clean with very little distortion. If there is something that is better that doesn't cost, I am open to try it.

#4 tg1911


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Posted 11 March 2010 - 08:45 AM

Have always had good results with IrfanView.
Just install Irfanview, then the plugins pack (or individually), and there won't be much you can't do.
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#5 tos226



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Posted 14 March 2010 - 07:52 PM

Canon's Zoom browser is a wonderful product, keep it, considering it came with the camera anyway and I find it quite handy when the transfers occur and it is triggered without any effort.

Firewall and Avast have nothing to do with the problem.

It likely has to do with the broken or incorrect Visual C++ 8.0 CRT runtime library file msvcr80.dll
Perhaps yours is out of date or needs fixing, or perhaps this ZB can't use that library but some older one.

This might to the job
or the 2008 version - at the bottom of the MS page.

On XP for Canon A590 I have ZB and msvcr71.dll runs, you may need to find that 80 version which is likely in the link.
Did Canon help mention anything about the C++ version? What installs from the CD, what version of the C++ library?

Edited by tos226, 14 March 2010 - 07:53 PM.

#6 w3T2ihFM


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Posted 24 October 2011 - 05:05 PM

I have checked all options and possible solutions from forums, google, etc... and nothing works.

Then I figured out that Zoom Browser crashes because some long file name in path in which it points.
After renaming these long named files, Zoom Browser works fine.

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