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Search Engine Redirect that I need help removing


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5 replies to this topic

#1 JesterPoet

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Posted 10 March 2010 - 01:54 PM

I've got some kind of malware that is causing all the major search engines to redirect any result I click on in either IE or Firefox. I've been unable to get rid of it with any malware removal tools.

Is there someone who could help me figure it out from a HJT log?

THanks!
-JP

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#2 boopme

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Posted 10 March 2010 - 02:56 PM

Hello and welcome. Let's get some scan logs and see what's going on. if needed I'll ask for the HJT log.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JesterPoet

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Posted 10 March 2010 - 04:15 PM

Here's the MBAM log.

Malwarebytes' Anti-Malware 1.44
Database version: 3842
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/9/2010 12:50:35 PM
mbam-log-2010-03-09 (12-50-35).txt

Scan type: Full Scan (C:\|H:\|)
Objects scanned: 201889
Time elapsed: 47 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



I've got super installed and set up, and I've got ATF on there (had that already, actually). We're having some trouble getting into safe mode, so I'm going to work on that and get back to you ASAP.

Thanks!
-JP

#4 boopme

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Posted 10 March 2010 - 04:21 PM

Hi.. Mbam is a little outdated.

For the Safe mode issue.
SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Edited by boopme, 10 March 2010 - 04:22 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 JesterPoet

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Posted 16 March 2010 - 01:01 PM

Okay... sorry I haven't gotten back to this in a while. I've been having lots of trouble getting into safe mode. It just freezes at the end of the driver loading and never goes in. I tried using the SAS Repair tool, but to no avail.

Here's the most recent MBAM log:

Malwarebytes' Anti-Malware 1.44
Database version: 3848
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
3/13/2010 8:26:28 AM
mbam-log-2010-03-13 (08-26-04).txt
Scan type: Full Scan (C:\|H:\|)
Objects scanned: 217500
Time elapsed: 1 hour(s), 2 minute(s), 22 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\Installer\$PatchCache$\Managed\9040211900063D11C8EF10054038389C\11.0.5614\MDIGRAPH.DLL
(Trojan.PWS) -> No action taken.
C:\WINDOWS\Installer\$PatchCache$\Managed\9040211900063D11C8EF10054038389C\11.0.5614\MDIMON.DLL
(Trojan.PWS) -> No action taken.
C:\WINDOWS\Installer\$PatchCache$\Managed\9040211900063D11C8EF10054038389C\11.0.5614\MDIPPR.DLL
(Trojan.PWS) -> No action taken.
C:\WINDOWS\Installer\$PatchCache$\Managed\9040211900063D11C8EF10054038389C\11.0.5614\MDIUI.DLL
(Trojan.PWS) -> No action taken.

#6 boopme

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Posted 16 March 2010 - 01:11 PM

Hi, no problem.. The "No action taken" in that log may indicate you did not click the Remove Selected button after the scan.

Can you get in to safe mode with command prompt?
See if you can, type C:\windows\system32\restore\rstrui.exe in to the command prompt and press return. This should allow you to run system restore to an earlier date.


Cant boot into safe mode ?

This is usually the result of:
1) Not entering safe mode properly. If you are doing it properly,then the next item (2) could be a recent hardware installation. Followed by (3) a corrupted windows.
Remove any recent hardware install,if this was the case and see if it is remedied. If hardware was not the case then you will need to format and reinstall Windows.
One more note. If during the re installation you encounter errors with copying files, or errors formatting your hard disk drive, then the drive may be bad. In any case it is time to back up your important files now.


But before we take that drastic step we can post a DDS log to be certain malware isn't the culprit.
DDS LOG
We need a deeper look,please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic from step 9.
If Gmer won't run,skip it and move on.
Let me know if that went well.

Edited by boopme, 16 March 2010 - 01:13 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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