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random things printing and other odd happenings


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#1 homeboy754

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Posted 10 March 2010 - 01:53 PM

System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3

Computer:
Intel Pentium 4 2.8GHz
2GB of RAM

Security:
Webroot AntiVirus with Spy Sweeper

Problem:

Recently,
I was logging on to my chase.com account to view my credit card bill. I was redirected to another site asking for my account, password, etc.
I assumed that I had mistyped chase.com and someone was fishing for an idiot. So I re-entered my web address and tried again with the same result. At this point I assumed something was going on. I, of course, went ahead and ran webroot(finding no problems other than a few cookies). I also ran malwarebytes( again, no problems found). Once again, I re-entered chase.com and was taken to what I'm used to. That was weird, but hey, I've had weirder. Fast forward to today. My sister decided to print off her freecreditreport.com jazz. When it prints out, it is just a bunch of random characters for words. Seemingly making no sense. No big deal, computer fudged up I re-printed with success. Here's the reason I think I'm infected. Later, as I logged onto my computer, my printer randomly shoots off two tickets from ticketmaster.com. Firstly, I haven't purchased any tickets in YEARS. Secondly, the ticket simply has random characters (ex: er4rt4t!) just like the credit thing. This is all so very strange but I don't see anything when I run scans. Am I just crazy? You tell me.....pretty please.

-Matt S.

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 10 March 2010 - 03:38 PM

Hello let's run these and see what the log says.

RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 homeboy754

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Posted 10 March 2010 - 05:08 PM

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Administrator on 03/10/2010 at 16:06:22.


Processes terminated by Rkill or while it was running:


C:\WINDOWS\system32\HPZipm12.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\rkill (1).pif


Rkill completed on 03/10/2010 at 16:06:26.
_________________________________________________________________________________________

Malwarebytes' Anti-Malware 1.44
Database version: 3848
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

3/10/2010 3:53:36 PM
mbam-log-2010-03-10 (15-53-36).txt

Scan type: Full Scan (C:\|)
Objects scanned: 328383
Time elapsed: 48 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\ayLY.dll (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\E4.tmp (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\E5.tmp (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\E6.tmp (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\E7.tmp (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\EB.tmp (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\EF.tmp (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temp\Pucf.dll (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5\CY02GCMT\eHc2271ecfV03006f35002R7bd67009102T89652fa5Q000002fd901801F0020000aJ0e000601l0409K9bc17d5330dP000301080[1] (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\Temporary Internet Files\Content.IE5\YA0RPQED\eHc2271ecfV03006f35002R7bd67009102T89652fbfQ000002fd901801F0020000aJ0e000601l0409K9bc17d533180[1] (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{0B593047-6F2F-4192-9CBE-152F9052D3EB}\RP694\A0081418.dll (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{0B593047-6F2F-4192-9CBE-152F9052D3EB}\RP694\A0081520.dll (Rootkit.MBR) -> Quarantined and deleted successfully.
C:\WINDOWS\Installer\$PatchCache$\Managed\9040110900063D11C8EF10054038389C\11.0.5614\MDIGRAPH.DLL (Trojan.PWS) -> Quarantined and deleted successfully.
C:\WINDOWS\Installer\$PatchCache$\Managed\9040110900063D11C8EF10054038389C\11.0.5614\MDIMON.DLL (Trojan.PWS) -> Quarantined and deleted successfully.
C:\WINDOWS\Installer\$PatchCache$\Managed\9040110900063D11C8EF10054038389C\11.0.5614\MDIPPR.DLL (Trojan.PWS) -> Quarantined and deleted successfully.
C:\WINDOWS\Installer\$PatchCache$\Managed\9040110900063D11C8EF10054038389C\11.0.5614\MDIUI.DLL (Trojan.PWS) -> Quarantined and deleted successfully.

#4 boopme

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Posted 10 March 2010 - 08:32 PM

Hello I have some unfortunate and somewhat scary news. This Root kit is alll the way down to your Master Boot record (MBR). So please read this . Ff you would like info on reformatting or going thru our Malware removal system,let me know.

Rootkits, backdoor Trojans, Botnets, and IRC Bots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:

What danger is presented by rootkits?
Rootkits and how to combat them
r00tkit Analysis: What Is A Rootkit

If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
What Should I Do If I've Become A Victim Of Identity Theft?
Identity Theft Victims Guide - What to do


Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

When should I re-format? How should I reinstall?
Help: I Got Hacked. Now What Do I Do?
Where to draw the line? When to recommend a format and reinstall?


Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation. Let me know how you wish to proceed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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