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Browsers not starting, slow computer, ebay phishing


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11 replies to this topic

#1 kwatts

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Posted 10 March 2010 - 09:03 AM

I am having several problems, and am not sure if they are related. It started with messages telling me (in pop up balloons) that a virus had been detected. When I launched my browser (IE), it redirected me to purchase Antivirus Soft. I ran Malwarebytes, and seemed to have fixed this problem.

Now, I can't launch either of my browsers (IE or Firefox). WHen I try to launch, they never respond. My computer is also running much slower than normal.

The few times I was able to launch my browser, I went to ebay and signed it to find a phishing scam. I don't know if these things are related. Please help if you can!! Thanks.

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#2 techextreme

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Posted 10 March 2010 - 09:27 AM

Let's first go over the removal instructions for Antivirus Soft posted here.

Walk through the instructions and re-run all of the steps provided. When finished with that, please post your Malwarebytes log so we can further assist in helping you fix your other problems if any still exist after re-running Malwarebytes.

***note***

Please be sure to update Malwarebytes before running.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#3 kwatts

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Posted 10 March 2010 - 11:31 AM

I repeated the steps for removing antivirus soft.
I ran the Malwarebytes Quick Scan (with updates). Still having the same problems. Thanks.
Here's the log.

Malwarebytes' Anti-Malware 1.44
Database version: 3847
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

3/10/2010 11:18:17 AM
mbam-log-2010-03-10 (11-18-17).txt

Scan type: Quick Scan
Objects scanned: 159779
Time elapsed: 33 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 techextreme

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Posted 10 March 2010 - 01:04 PM

Ok. Malwarebytes looks good but let's try one more scan using SuperAntiSpyware.

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#5 kwatts

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Posted 10 March 2010 - 04:26 PM

Here is the SAS log. It found 400+ tracking cookies and 2 coupon bars.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/10/2010 at 04:19 PM

Application Version : 4.34.1000

Core Rules Database Version : 4659
Trace Rules Database Version: 2471

Scan type : Complete Scan
Total Scan Time : 01:15:56

Memory items scanned : 248
Memory threats detected : 0
Registry items scanned : 6237
Registry threats detected : 0
File items scanned : 76120
File threats detected : 437

Adware.Tracking Cookie
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@interclick[1].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@chitika[2].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@atdmt[1].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@doubleclick[1].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@content.yieldmanager[1].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@mediaplex[2].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@apmebf[1].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@invitemedia[1].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@media6degrees[1].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@ad.wsod[2].txt
C:\Documents and Settings\Kellie Watts\Cookies\kellie_watts@ad.yieldmanager[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@a-1shz2prbmdj6wvny-1sez2pra2dj6wjlyqhdjclpq-1dj6x9ny-1seq-2-2.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@ad.musicmatch[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@admarketplace[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@ads.as4x.tmcs[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@ads.realtechnetwork[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@ads.specificpop[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@adservingcentral[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@belnk[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@bfast[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@caselaw.lp.findlaw[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@counter.hitslink[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@counter2.hitslink[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@data.coremetrics[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@dist.belnk[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@e-2dj6wjk4eoajocp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@e-2dj6wjkogoaziho.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@ehg-amlawmedia.hitbox[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@ehg-findlaw.hitbox[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@ehg-mh.hitbox[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@ehg.hitbox[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@fastclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@findlaw[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@findwhat[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@gostats[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@hc2.humanclick[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@hg1.hitbox[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@kaboose.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@lawcrawler.findlaw[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@login.findlaw[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@msnportal.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@programs.wegcash[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@rccl.bridgetrack[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@stats.klsoft[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@valueclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@webpower[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@www.findarticles[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@www.findlaw[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@www.myaccount.cingular[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie watts@y-1shz2prbmdj6wvny-1sez2pra2dj6wjnyejazecoq2dj6x9ny-1seq-2-2.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@1.sharkadnetwork[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@247realmedia[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@2o7[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@a1.interclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@account.live[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ad.associatedcontent[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ad.m5prod[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ad.wsod[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ad.yieldmanager[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ad.yieldmanager[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ad.zanox[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ad1.clickhype[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adbrite[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adbureau[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adecn[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adecn[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adfarm1.adition[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adinterax[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adlegend[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adopt.euroclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adopt.specificclick[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adprofile[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adrevolver[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.active[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.adap[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.addesktop[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.addynamix[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.as4x.tmcs.ticketmaster[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.bleepingcomputer[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.boatboss[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.bridgetrack[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.cnn[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.dc.podomatic[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.diamondshark[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.falconocp[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.lucidmedia[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.lucidmedia[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.mail[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.oneplace[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.pointroll[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.resellerratings[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.scrapbook[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.undertone[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads.webkinz[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads2.slickdeals[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ads4.slickdeals[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adserver.adtechus[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adserver1.christianitytoday[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adserving.autotrader[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@adtracker.americantowns[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@advertising[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@advertising[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@anad.tacoda[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@apmebf[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@apstrack[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ar.atwola[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@at.atwola[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@atdmt[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@atdmt[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@atlantatrackclub[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@atwola[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@awana.findlocation[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@azjmp[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@b5media[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bannerads.covnews[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@banners.sninews[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bassproshops.122.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bizrate[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bluestreak[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bonniercorp.122.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bookit.advertserve[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@borders.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bravenet[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bs.serving-sys[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@bs.serving-sys[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@burstbeacon[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@burstnet[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@burstnet[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@cache.trafficmp[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@casalemedia[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@cdn4.specificclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@cgm.adbureau[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@charter2.db.advertising[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@chattoogacountyga[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@chicagosuntimes.122.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@chitika[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@citi.bridgetrack[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@citi.bridgetrack[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@clickbank[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@clicksor[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@clicktracks.aristotle[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@clients.pointroll[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@cmss.bettersex[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@collective-media[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@commission-junction[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@content.yieldmanager[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@content.yieldmanager[3].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@counter.inkfrog[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@cratebarrel.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@dardenrestaurants.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@dealtime[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@deepdiscount[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@dillards.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@discountschoolsupply[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@discounttire.122.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@discounttire[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@dmtracker[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@dominionenterprises.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@doubleclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@doubleclick[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@dynamic.media.adrevolver[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wakyoldpilp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wblyekcjwlp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wcl4wkdzeao.stats.esomniture[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wclokldzohp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wfk4eoazofp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wfkiaiazwfp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wfkoklazmeo.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wfmielazocq.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wfmyukd5afq.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wgk4gmcpgap.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wgkysncpwfp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wglikncjako.stats.esomniture[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wgmisodzwgo.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6whkiwhd5ecp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6whkygjcjalp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6whmisoczaeo.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wjk4ugc5glo.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wjkoajcpcap.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wjkocgdpsgp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wjkowlajiko.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wjkycncpacp.stats.esomniture[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@e-2dj6wjkyepdzecp.stats.esomniture[1].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ehg-traderpublishing.hitbox[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ehg-verizon.hitbox[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ehg-wachovia.hitbox[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ehg-warnerbrothers.hitbox[2].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@golfdiscount[2].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@hotbar[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@hotels.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@hulu.112.2o7[1].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@marketlive.122.2o7[1].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@microsoftwlcashback.112.2o7[1].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@myaccount.verizonwireless[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@myroitracking[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@myweather.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@network.alluremedia.com[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@network.realmedia[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@newyorkandcompany.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@nextag[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@nordictrack[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@oasn03.247realmedia[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@oasn04.247realmedia[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@oddcast[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ordie.adbureau[2].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@partner2profit[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@paypal.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@peoplefinders[1].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@pluckit.demandmedia[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@pointroll[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@pro-market[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@qnsr[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@questionmarket[1].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@richmedia.yahoo[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@roiservice[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@rotator.adjuggler[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@rv-finder[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@s.clickability[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@sales.liveperson[1].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@server.iad.liveperson[1].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@server.iad.liveperson[5].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@server.iad.liveperson[7].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@server.iad.liveperson[8].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@service.liveperson[2].txt
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C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@serving-sys[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@shopping.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@sitestat.mayoclinic[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@snapfish.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@socialmedia[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@specificclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@specificmedia[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@stat.dealtime[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@stat.onestat[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@statcounter[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@stateofgeorgia.122.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@stats.adbrite[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@stats.lifeway[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@stats.paypal[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@stats1.clicktracks[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@stats4.clicktracks[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@statse.webtrendslive[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tacoda[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tacoda[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@target.db.advertising[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@test.coremetrics[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@thefind[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@toddbolz.tripod[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@topspot.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@track.oainternetservices[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@trackerboatcenter[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@trackerboats[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tracking.foxnews[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tracking.realtor[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tracking.waterfrontmedia[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tradedoubler[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@traffic.prod.cobaltgroup[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@trafficdashboard[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@trafficmp[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@trafficmp[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@traveladvertising[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tribalfusion[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tribalfusion[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@tripod[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@trvlnet.adbureau[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@ussearch.122.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@valueclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@viacom.adbureau[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@videoegg.adbureau[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@view.atdmt[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@view.atdmt[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@wachovia.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@wandascountryhome[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@warnerbros.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@waterfrontmedia.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@webstats.pilkington[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.accountonline[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.accountonline[3].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.bettersex[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.burstbeacon[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.deepdiscount[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.directnetadvertising[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.discountschoolsupply[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.discounttire[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.epitrack[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.googleadservices[6].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.nordictrack[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.peoplefinders[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.rv-finder[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.tltrack[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.trackerboatcenter[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.trackerboats[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.trackericp[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www.truthortradition[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www7.addfreestats[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@www8.addfreestats[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@yieldmanager[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@yieldmanager[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@zbox.zanox[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\kellie_watts@zedo[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@2o7[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@advertising[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@atdmt[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@atwola[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@bfast[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@bluestreak[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@bravenet[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@c3.gostats[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@casalemedia[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@deepdiscountdvd[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@doubleclick[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@ehg-wachovia.hitbox[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@fastclick[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@fastclick[3].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@findlaw[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@galyans.crossmediaservices[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@hitbox[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@insightfirst[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@linksynergy[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@mediaplex[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@overture[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@perf.overture[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@pro-market[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@questionmarket[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@servedby.advertising[2].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@server.iad.liveperson[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@stats.klsoft[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@tribalfusion[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@tripod[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@www.qksrv[1].txt
C:\Documents and Settings\Robert Watts\Cookies\robert watts@y-1shz2prbmdj6wvny-1sez2pra2dj6wjnyejazecoq2dj6x9ny-1seq-2-2.stats.esomniture[2].txt

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C:\WINDOWS\SYSTEM32\CPNPRT2.CID

#6 techextreme

techextreme

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Posted 11 March 2010 - 07:50 AM

Are you able to open IE or Firefox now?

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#7 kwatts

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Posted 11 March 2010 - 01:02 PM

I can open Firefox now, but not IE. It has also fixed the ebay problem. Any suggestions for IE? Thanks so much for your help.

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Posted 11 March 2010 - 01:25 PM

Let's try resetting Internet Explorer to its defaults. This should clear any add-ons that may be stopping it from opening.

Open the Control Panel and double click on Internet Options. Click on the Advanced tab. Click the Reset button. This will clear everything in IE and reset everything back to MS Defaults.

Posted Image

Let me know if this helps.

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#9 kwatts

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Posted 11 March 2010 - 01:50 PM

It worked initially, when I first reset IE to defaults. Then I restarted the computer, and it was back to the old problem. When I click on the IE icon, it opens the window, and says Connecting......, but it never connects. It stays on a blank white screen, until eventually I open task manager and tell it to end task. By the way, I CAN still open Firefox.

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Posted 11 March 2010 - 01:53 PM

Check your Proxy settings in Internet Explorer to make sure malware did not alter them. If so, that can affect your ability to browse or download tools required for disinfection:

* Open Internet Explorer > click Tools > Internet Options > Connections tab.
* Click the LAN Settings... button and uncheck Use a proxy server for your LAN
or change the settings to the proxy you normally use if you previously reconfigured it.
* Remove any unknown addresses from the Address box. 80 is the default Port so it does not have to be changed.
* Click Ok and then click Ok again.
* Close Internet Explorer and restart the computer.
* An example of how to do this with screenshots can be found in steps 3-7 under the section Automated Removal Instructions... in this guide..

Check your Proxy settings in Firefox to make sure malware did not alter them:

* Open Firefox, click Tools > Options > Advanced and click the Network Tab.
* Under the Connection section click on the Settings... button.
* Under Configure Proxies to Access the Internet, check No proxy. This is the default option if you don't use a proxy.
* Click Ok and then click OK again.
* Close Firefox and restart the computer.

For other browsers, please refer to How to configure browser proxy settings.

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#11 kwatts

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Posted 11 March 2010 - 02:12 PM

I had already done this. Un-checking the proxy box was part of the instructions of how to remove Antivirus soft. I did check to make sure the settings were still correct for both browsers. No change here.

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Posted 11 March 2010 - 02:21 PM

Let's try upgrading to IE8 as it seems something has possibly corrupted IE7.

Click here and you will be taken to the Download site for IE8.

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