Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I think I still have a virus


  • Please log in to reply
4 replies to this topic

#1 GGage

GGage

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:51 PM

Posted 09 March 2010 - 10:34 PM

I have downloaded numerous spyware and anti-virus programs to get rid of a trojan that I had apparently gottem from a facebook virus. Anyway I have switched to Mozilla for the meantime b/c IE was slow and I still had pop-ups. Currently with Mozilla no popups, but I have Webroot Antivirus showing me that different programs are trying to access the internet. It says Internet Communication shield has blocked ..........
I have paid for the AVG antivirus which removed a trojan and previously had McAfee, which said everything was OK, when it was not.
I also used "Exterminate It" and it shows FakeAlert.U as a trojan.
I don't mind paying someone to fix my laptop, but don't want to continue to dump money into it when it only fixes part of my problem.
Any help would be appreciated.
Thanks,
Greg

http://www.bleepingcomputer.com/forums/sty...fault/wacko.gif

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:51 PM

Posted 10 March 2010 - 02:07 PM

Please download CKScanner and save it to your Desktop. <-Important!!!
  • Double-click on CKScanner.exe and click Search For Files.
  • If using Vista, right-click on it and Run As Administrator.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A text file will be created on your desktop named ckfiles.txt.
  • Click OK at the file saved message box.
  • Double-click the ckfiles.txt icon on your desktop to open the log and copy/paste the contents in your next reply.
Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 GGage

GGage
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:51 PM

Posted 10 March 2010 - 10:34 PM

CKScanner - Additional Security Risks - These are not necessarily bad
scanner sequence 3.RP.11
----- EOF -----

I already have installed Malwarebytes and run a few reports.
Here is the latest:

Malwarebytes' Anti-Malware 1.44
Database version: 3850
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

3/10/2010 10:32:53 PM
mbam-log-2010-03-10 (22-32-53).txt

Scan type: Quick Scan
Objects scanned: 121951
Time elapsed: 7 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:51 PM

Posted 11 March 2010 - 06:51 PM

Please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.
  • Vista users: need to right-click either the IE or FF Start Menu or Quick Launch Bar icons and select Run As Administrator) from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the Posted Image... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the Posted Image... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the Posted Image... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 GGage

GGage
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:51 PM

Posted 12 March 2010 - 07:14 AM

The Kaspersky scan found nothing, not even a suspicious file, which I like, however I ran the Webroot Antrvirus right after that and I copied it below.
Sorry I cannot paste the image to this response. But I can tell you that it shows fakealert.gen, scbar, and vitual bouncer as the top three threats, everything else is a cookie with low risk. I can email you the report if you want to see it. I just cannot add it to this reply.
Thanks for your time,
Greg




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users