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Trojan.Agent/Gen-Rogue[AV] & Trojan.Dropper/Gen-NV


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#1 powerlight

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Posted 09 March 2010 - 09:06 PM

I recently used SUPERAntiSpyWare to clear up a couple of infections on my PC. Now, when I restart, none of the programs that are usually on my task bar will open up (Nod32, firewall, etc...). When I try to open them I get asked which program I want to select to open the file. This even happens when I try to run "msconfig" to restart in Safe Mode.

Here's what SUPERAntiSpyWare found:

1. Trojan.Agent/Gen-Rogue[AV]
- Docs & Settings\Owner\local settings\application data\AV.EXE
- Docs & Settings\Owner\local settings\application data\AV.EXE

2. Trojan.Dropper/Gen-NV
- Docs & Settings\Owner\local settings\application data\MSASCUI.EXE
- Windows\Prefetch\MSASCUI.EXE-04DA3D71.pf

I quarantined them or whatever SUPERAntiSpyWare does to these SOB's.

Because my PC is wide open I am posting this from my laptop. SOS!!!!!
(I'm running XP)

Edited by Orange Blossom, 09 March 2010 - 09:28 PM.
Move to AII. ~ OB


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#2 powerlight

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Posted 10 March 2010 - 06:20 PM

Oops! I didn't realize I posted this in the wrong section. Thnks for moving it over for me! Does anyone have any ideas on this? I'm sorry for not being able to post screen shots etc... as I have to do everything on this forum from another computer!

Edited by powerlight, 11 March 2010 - 05:57 AM.


#3 powerlight

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Posted 11 March 2010 - 05:57 AM

It sounds like a lot of people on this site have had this same virus. Each case I've some across is a little different. Does anyone have a suggestion for the jam I'm in? I've found a set of direction on this site to get rid of the virus. The only problem is that as soon as it hit my PC I unplugged from the net and ran SuperAnti Spyware to get rid of the problem. Now I can;t update MBAM which is already installed on my PC or do much of anything. I`m caught between two solutions: cleaning using the initial infection as a starting point; and, using the solutions that are presented to others on this site which don`t exactly match my case.

Anyone able to help!? :thumbsup:

#4 boopme

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Posted 11 March 2010 - 12:07 PM

Hello..
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


Also download these and run it before MBAM
FixExe.reg

FixExe.reg


RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Post back the MBAM log..
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 powerlight

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Posted 11 March 2010 - 06:58 PM

Thank you Thank you Thank you!

- I ran MBAM-rules.exe no problem. (Does this inlcude up to date definitions? I had MBAM on my PC but hadn't updated in a LONG time)

- I ran rkill.scr. I got the black DOS box. When it finished I also got the "Display Properties" window. Under the "Screen Saver" tab it had "rkill" as a selection in the drop down box.Since this wasn't mentioned above I just closed the window and ran rkill.scr again. The window did not reappear.

- I had trouble with FixExe.reg. When I open it I get a notepad document and nothing more. I right clicked on it and tried "merge" just to see what would happen and it tells me that the file "is not a valid Win32 appication."

I really appreciate the help. Any suggestions?

Edited by powerlight, 11 March 2010 - 06:59 PM.


#6 boopme

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Posted 11 March 2010 - 10:19 PM

Yes that should updat the MBAM. see if it will run . I will look into the other issues.
You're welcome :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 powerlight

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Posted 12 March 2010 - 10:26 PM

Hmmm... I just tried running MBAM and I received "Error Code: 730 (0)"

#8 boopme

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Posted 12 March 2010 - 10:36 PM

This routine will confirm that Internet Explorer is set to the Online mode.
Click on START - RUN and Copy/Paste the following into the run line (On Vista you can use the Search line) and click OK

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

OR
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 powerlight

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Posted 13 March 2010 - 07:00 AM

I can't run the REG ADD command because I'm still getting the "Open With" window asking me to choose a program to open REG.exe with.

When I try to follow the second option, removing MBAM and reinstalling, I get the error message "C:\WINDOWS\Explorer.EXE Application not found" when I click on the Control Panel (to get to Add/Remove Programs.)

Also, for updating MBAM and for running ESET OnlineScan, since I have no firewall, antivirus or anything else enabled, I have disconnected from the internet. Should I be reconnecting to do these 2 steps or is there a way to do it by saving to my laptop and transfering files over to my infected PC?

Edited by powerlight, 13 March 2010 - 05:47 PM.


#10 boopme

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Posted 14 March 2010 - 01:05 PM

Hello ,connect only to run the scan ,do not go any where else on the net.
Post that log.
Download ,update then disconnect and scan with Drweb-cureit

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 powerlight

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Posted 14 March 2010 - 09:14 PM

The roller coaster ride continues!

I ran Eset OnlineScan 3 times without success:

- I tried a variation of checking the "scan archives"box and the "remove found threats" box along with it to see if it would make a difference.

- The first time I got this as a result:
Scanned Files: 0
Infected Files: 0
Cleaned Files: 0
Total Scan Time: 00:00:00
Scan Status: Finished

- The second time I got "Unexpected error 2002" (This time I checked both the "scan archives"box and the "remove found threats" box.)

- Third attempt was the same as first.

- On my fourth attempt I could actually see it going through my files (hooray!)
(This time I also checked both the "scan archives"box and the "remove found threats" box.)

The end result was:
Scanned Files: 79831
Infected Files: 2
Cleaned Files: 2
Total Scan Time: 00:53:00
Scan Status: Finished


Here is what the scan turned up:
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE\VFT99DXA\z002106203318r0409J0b000601Rb7371f7dWff17ebeaX8d60d07dYc6f4fa01Z0100f0600[1]
a variant of Win32/Kryptik.CWY trojan cleaned by deleting - quarantined

C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE\VFT99DXA\z002106203r0409Rb7371f7dX8d60d075Yc6f4fa01Z0100f060316P000001070[1]
a variant of Win32/Kryptik.CWY trojan cleaned by deleting - quarantined


***
I have Dr.Web Cure It all ready to roll but when I hit the F8 button to restart in Safe Mode I get the following:
Please select boot device:
1st Floppy Drive (i know, i know...)
USB Flash Disk
SM-HL-DT-ST DVDRAM GSA-4082B
PM-WDC WD1200PB-00FBA0


Im not sure what to do here... shouldnt it say “boot in safe mode” or something to that effect?
To quote the great Charlie Brown: "Arghhhhh!!!"

Edited by powerlight, 14 March 2010 - 09:15 PM.


#12 boopme

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Posted 14 March 2010 - 09:32 PM

hello as you have SAS installed do this then try DrWeb again.

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 powerlight

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Posted 15 March 2010 - 04:37 AM

I tried the SAS repair a couple times. It asks me to reboot but I keep getting the same screen when I hit F8 on reboot. (see above posting)

UPDATE:
Good news. I am now in Safe Mode!!! :thumbsup:
I've run into a problem starting the Dr.Web CureIt program. When I right click and select "start" I get the "open with" window (select a program to open this file with). It's the same if I double click to open it. I'm not sure how to get around this...

I must also add: Thank you for taking the time to help with this. From what I can see this appears to be a great site full of really dedicated moderators. Hats off, ladies and gents!

Edited by powerlight, 15 March 2010 - 08:40 PM.


#14 boopme

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Posted 15 March 2010 - 10:00 PM

Let's see if this helps the Open With issue.. This is XP??
Go here to Doug KNox's Windows XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.

Will DrWeb run in Normal mode?
Will MBAM run yet?

Edited by boopme, 15 March 2010 - 10:01 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 powerlight

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Posted 16 March 2010 - 04:54 AM

Yes, I am running XP. I went to the link above and downoaded the exe_fix.zip file on my laptop and transfered it over to my PC to run it. All I was able to get to open was a notepad doc with the info in it. The Doug Knox site mentions these files can be opened in notepad but doesn't say much else about it. Am I missing a step?

As an aside:
On the Doug Knox site it says that if you can't enter REGEDIT then to open Task Manager, go to File and click on New Task (Run) and Ctrl to open a command prompt window. I tried this to see if it would help at all. I typed REGEDIT.EXE as a command but I wasn't sure once I got there if this is even what I was supposed to be doing! (Desperate men will try anything!) I didn;t want to blindly start playing with the registry though. (Desperate, not crazy)

DrWeb won't run in even in Normal mode and MBAM won't either. I tried opening MBAM by going into the Program Files and clicking the exe. file to run it but it was a no go as well.




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