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Routine PC Check - ideas?


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5 replies to this topic

#1 molecul3

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Posted 09 March 2010 - 07:51 PM

Hi guys,

I know this is a long one so pls bear with me...

I am about to perform a routine check on one of my user's PC.
This particular PC has been giving me nothing but headaches and the user - nothing but grief.
Some background - the PC has a Xeon processor and 4Gb of RAM and running XP SP3
He has 2xHDD and pagefile is hosted on the secondary HDD (D:) and min/max values are set to 4096. No pagefile on C:
This user has 6 monitors so he has an NVIDIA Quadro NVS440 hosting 4xmonitors and an NVIDIA Quadro NVS290 hosting 2xmonitors.
There is a video card driver which is compatible with both NVS440 and NVS290 and he is on the latest version of that driver.
(Note: Make of video cards are different - one is from leadtek and the other from Nvidia)

He is a heavy Bloomberg, Outlook, Word, and Excel user and runs two Citrix applications. Other apps are FoxIt PDF and IE.

Problems -
Outlook and Excel frequently crashes - I am going to perform an Office repair and check/remove unnecessary addins - will he lose any customizations if I repaired and chose "Restore my shortcuts while repairing" and do not select "Discard my customized settings and restore default settings". Does repair really repair anything? It stopped crashing ever since i moved a large spreadsheet he has open to his local HDD instead of over the network.
At times, his right click completely fails to respond. His left click works fine but he can't right click on anything. Sometimes, he needs to start to close certain applications such as Adobe and the right click will start functioning again. I removed Adobe and installed FoxIt as I figured it was a resource issue but I do not think so as he does have sufficient resources when the problem is happening. Sometimes he can't bring task manager up until he kills certain apps. Definitely sounds like a resource issue but I am not confident that is the root cause.
Also not sure if this is related to one of the apps installed but his Start bar flickers (does not completely disappear) intermittently from time to time. The taskbar icons which are hidden appear and then get hidden again as if it was having "fits".
I have performed reg scans, malware scans etc but problems do not go away.
I am planning to perform sfc /scannow and office repair but would like to know if anyone has any other suggestions.
I have recommended creating a new profile for him but due to the amount of customisations he has and the amount of time and effort it will take to get him up and running again, he prefers to bear with the problem than to go down that path. However, at least once a week, his PC acts up and I can't think of any other tools or techniques to rectify his problems.

Any feedback is very much appreciated.

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#2 hamluis

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Posted 09 March 2010 - 08:07 PM

How about...a check of Event Viewer for errors?

That just may provide some clues to what XP thinks is out of whack.

#3 molecul3

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Posted 09 March 2010 - 08:25 PM

Hey, thanks for the reply. Sorry I forgot to mention, Event Viewer does not give any hints (at least to me) as to what the problem is... only that Excel and Outlook crashed because of module hungapp but the dll in question is always different.

#4 hamluis

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Posted 09 March 2010 - 08:29 PM

Well...in my limited experience...when a program crashes routinely, it's time for either an update of same or a reinstall of the application. The reinstall corrects damaged files, while the update may fix program anomalies that have caught the discerning eye of the developers since release of the program.

Louis

#5 molecul3

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Posted 09 March 2010 - 09:17 PM

Hi Louis,

I agree that a reinstall would be ideal. However, in this case, my options are quite limited due to the add-ins and customizations that the user has. I am just afraid that he will lose them and I am not sure how to recover them as I was not he one who set it up in the first place. I believe the user would rather bear with the problems than to lose those customizations for a fix I am not confident will actually resolve the problem. Sorry for being annoying but I am just trying to explain my predicament :thumbsup:

#6 hamluis

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Posted 09 March 2010 - 09:55 PM

I have no problem with users who prefer to suffer :thumbsup:.

It's acceptable behavior, as long as they realize what they are agreeing to put up with.

Louis

Others may have some ideas.

Edited by hamluis, 09 March 2010 - 09:56 PM.





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