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Redirect virus stops HitMan Pro operation


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12 replies to this topic

#1 LouBall

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Posted 09 March 2010 - 06:11 PM

I have a redirecting virus infecting one of my computers
Other forums recommend using HitMan Pro to remove it.
HitMan Pro attempts to access a data cloud to check files on the infected computer.
It gets redirected to a malware website that attempts to install more malware.

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#2 Eric RBA

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Posted 10 March 2010 - 09:23 AM

Are you able to install any other removal tools, such as Malwarebytes Antimalware?
I would never ask a person to do something that I wouldn't do myself.

#3 boopme

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Posted 10 March 2010 - 03:33 PM

You also may need access to another PC to get some files to transfer.

Download RKill....and MBAm below.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


MBAM (Malwarebytes)
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 LouBall

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Posted 11 March 2010 - 02:41 PM

Hi,
I ran RKill and MBAM. RKill removed some files and MBAM found nothing.
I am still being redirected on Google links.
An acquaintance suggested I run ComboFix but your forum recommends not running it without your supervision.
Should I run it?
Thanks for the help,
LouBall

#5 boopme

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Posted 11 March 2010 - 02:49 PM

Not yet,we'll try these first.

Please read and follow all these instructions very carefully.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 LouBall

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Posted 11 March 2010 - 02:52 PM

Hi,
I ran RKill and MBAM. RKill removed some files and MBAM found nothing.
I am still being redirected on Google links.
An acquaintance suggested I run ComboFix but your forum recommends not running it without your supervision.
Should I run it?
PS:
The redirection only happens using Internet Explorer.
Using Google Chrome, the links work as they should.
Thanks for the help,
LouBall

#7 LouBall

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Posted 12 March 2010 - 02:39 PM

Hi,
I ran GooredFix, ATFCleaer, and SUPERAntiSpyware and am still being redirected when using Internet Explorer.
I wonder if I should reinstall Internet Explerer?
Here are the logs from the scans:

GooredFix by jpshortstuff (08.01.10.1)
Log created at 13:01 on 11/03/2010 (Lou Balleweg)
Firefox version [Unable to determine]

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
(none)

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [00:11 06/08/2009]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [18:00 16/02/2009]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="c:\program files\real\realplayer\browserrecord\firefox\ext" [23:02 03/03/2010]

-=E.O.F=-


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/11/2010 at 04:05 PM

Application Version : 4.34.1000

Core Rules Database Version : 4663
Trace Rules Database Version: 2475

Scan type : Complete Scan
Total Scan Time : 02:06:08

Memory items scanned : 269
Memory threats detected : 0
Registry items scanned : 8294
Registry threats detected : 0
File items scanned : 29291
File threats detected : 2

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\SYSTEM32\MSGPD.DLL
C:\WINDOWS\SYSTEM32\MSGPHD.DLL

THanks again,
LouBall

#8 boopme

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Posted 12 March 2010 - 03:07 PM

Hello, looks like a Java exploit and something hiding in the netframework.. Best to just post a DDS log and have it dug out and cleaned.

Please follow these instructions to post needed logs.

Preparation Guide . proceed to steps 6 through 9.
If you cannot perform a step move on to the next. Post all required logs and the complete log.


Let me know if you got the new topic posted.

Edited by boopme, 16 March 2010 - 07:09 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 LouBall

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Posted 16 March 2010 - 05:44 PM

Hi,
Here are the logs I was able to get.
I couldn't run Gmer, it just crashed my computer so I had to turn it off to reset it.
The reply form has no way to attach a file that I can see.
Let me know if you want the Attach.txt file included in the body of a reply.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Lou Balleweg at 13:03:10.89 on Mon 03/15/10
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1246 [GMT -7:00]


{Removed Log}

Edited by boopme, 16 March 2010 - 07:15 PM.


#10 boopme

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Posted 16 March 2010 - 07:14 PM

Hello LouBall.. I erred you were supposed to do step 9.. that would have you post that DDS log here.

Virus, Trojan, Spyware, and Malware Removal Logs

Step 9>> http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Just copy/paste the DDS log and mantion GMER crashed.
Thank you

Edited by boopme, 16 March 2010 - 07:16 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 LouBall

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Posted 17 March 2010 - 01:12 PM

Here is the DDS log. GMER crashed when I tried to use it.

DDS (Ver_09-12-01.01) - NTFSx86
Run by Lou Balleweg at 13:03:10.89 on Mon 03/15/10
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1246 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\ACS.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe

EDIT log removed~~boopme

Edited by boopme, 17 March 2010 - 03:57 PM.


#12 boopme

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Posted 17 March 2010 - 03:57 PM

Hi, please repost the DDS log as instructed in step 9
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Orange Blossom

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Posted 17 March 2010 - 06:38 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/303191/internet-explorer-is-redirecting-my-google-search-links/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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