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Infection Rootkit.Agent asc3550p Malwarebytes does not remove


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#1 sayulita

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Posted 09 March 2010 - 05:52 PM

I came here before and was helped twice, thank you so much.

I am running AVG Anti-Virus, Comodo Firewall, Spy Sweeper and using Malwarebytes' Anti-Malware.
Windows XP operating system

A few days ago, Spy Sweeper found Rootkit.Agent, which I thought I had removed with Malwarebytes'.

Today, I was reading a legit game website for updates to the current patch for World of Warcraft. I clicked on a link to the "supposed" patch update info, and went immediately to blue screen. Restarted my machine, ran Malwarebytes' and found Rootkit.Agent again, removed and restarted machine. I thought all was well, logged into Warcraft, left the computer for 3 minutes, came back to blue screen again. Restarted machine, went to look up Rootkit.Agent again, and another blue screen. All three blue screen within 30 minutes, this has never happened to me, except very recently, with all this malware trouble I have been having.

I was doing nothing unusual with my machine, no intensive graphics, etc.

I do not turn off my firewall settings when I game, and I do not go to any but several websites that I have know to be safe.

Here is the file that was supposedly deleted ...
Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\asc3550p (Rootkit.Agent) ->
Quarantined and deleted successfully.

I highly doubt that is has been removed, or else why would I be getting these frequent blue screens?

Is there a better suite of internet protection software apps than what I am currently running? I am not a careless web surfer, and I am so tired of the continual barrage of attacks to my computer.

Thanks in advance.

Edited by sayulita, 09 March 2010 - 05:52 PM.


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#2 Orange Blossom

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Posted 09 March 2010 - 11:16 PM

Hello,

Rootkits are bad business and require specialized tools to remove. Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 sayulita

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Posted 10 March 2010 - 04:00 AM

Thank you, Orange Blossom, for your instruction.

I did follow the guide, was only able to obtain logs from one app, dds. The other app, gmer, crashed to blue screen. I posted as you said to the area that you directed me to in your link.

#4 Orange Blossom

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Posted 10 March 2010 - 02:39 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/301633/infection-rootkitagent-asc3550p-malwarebytes-does-not-remove/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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