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Virus Blocking Norton


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#1 krstl05

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Posted 09 March 2010 - 01:33 PM

Hello everyone I'm new here in the forum. I have used some of your advice in the past and it worked out great thank you.

On to the problem. There is a computer at my place of work that has some kind of virus keeping it from activating Norton antivirus. I have tried downloading the malware and all that. I noticed that the computer won't let me go onto any Norton websites. It shows the message :Website cannot be found. But I do have the internet, I can go on other websites. I've tried to google Norton and go to it that way, but I still can't do that. I have Windows XP. I'm not sure what the best thing to do is. I mean I don't want to spend a million to fix something that might be able to be fixed for free. So I'm trying to find a loophole somewhere.

Thank you for the comments. :thumbsup:

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#2 boopme

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Posted 09 March 2010 - 03:49 PM

Hello I am moving this to the am I infected forum from XP.

I have tried downloading the malware and all that.

I am unsiure of this.


let's run
RKill.... then MBAM

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 krstl05

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Posted 10 March 2010 - 08:27 AM

Hello,
Thank you for the reply. I have downloaded the RKill Malwarebytes already. This is the site that I found that on. I ran it in safemode as well. It found objects that needed to be fixed, so I fixed them. But the computer is still having issues going to Norton or any other antivirus site. Even bleepingcomputer.com I have trouble getting onto. What I'm doing is using a different computer to download all the stuff that I need then moving over to the other computer and installing it from there. The only thing is, is that when any program that I use needs the internet, the computer won't let me do it. For example, I have tried Spybot seach & destroy. But I think it needs the intenet so the computer won't let it do it, because the virus is seeing that I'm trying to get rid of it.

#4 boopme

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Posted 10 March 2010 - 12:28 PM

Ok. good. It would be helpful to see the scan log to know what infections we are dealing with. We should also run an SAS scan.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 krstl05

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Posted 12 March 2010 - 08:09 AM

Hello,

I did everything that you asked me to above. Thank you for that. I have the log here:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/11/2010 at 03:44 PM

Application Version : 4.34.1000

Core Rules Database Version : 4596
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 01:35:35

Memory items scanned : 234
Memory threats detected : 0
Registry items scanned : 5657
Registry threats detected : 23
File items scanned : 35280
File threats detected : 47

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-343818398-2146638087-725345543-500\SOFTWARE\FunWebProducts
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE#NextInstance
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Service
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Legacy
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#ConfigFlags
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Class
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#ClassGUID
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#DeviceDesc
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#Type
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#Start
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ErrorControl
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ImagePath
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#DisplayName
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ObjectName
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Security
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Security#Security
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#0
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#Count
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#NextInstance

Adware.Tracking Cookie
C:\Documents and Settings\Melissa Gauvin\Cookies\melissa_gauvin@fastclick[1].txt
C:\Documents and Settings\Melissa Gauvin\Cookies\melissa_gauvin@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\Melissa Gauvin\Cookies\melissa_gauvin@ad.yieldmanager[2].txt
C:\Documents and Settings\Melissa Gauvin\Cookies\melissa_gauvin@atdmt[1].txt
C:\Documents and Settings\Melissa Gauvin\Cookies\melissa_gauvin@interclick[1].txt

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1189\A0084878.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1189\A0084880.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1189\A0084881.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1189\A0084882.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009117.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009118.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009119.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009120.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009121.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009122.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009123.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009124.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009125.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009126.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009127.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009128.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009129.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009130.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009131.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009132.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009133.SCR
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009134.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009135.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009136.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009137.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009138.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009139.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009140.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009141.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009142.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009143.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009144.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009145.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009146.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009147.SCR
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009148.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009149.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009160.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009166.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009167.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0009168.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{23EA8DA6-709A-4B64-95CB-9EEEC6979A82}\RP201\A0

I still can't get onto the inter net, but I reset it last night in hopes that it will work this morning. Let me know what you think.

Thank you soo much!

#6 boopme

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Posted 12 March 2010 - 01:51 PM

Many times the malware corrupts some internet files... Let's try these..

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."

OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.


If alls good now then,
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 krstl05

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Posted 15 March 2010 - 09:47 AM

Hello,

I did what you asked above, here is the log:

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

3/15/2010 9:29:17 AM
mbam-log-2010-03-15 (09-29-17).txt

Scan type: Full Scan (C:\|)
Objects scanned: 255988
Time elapsed: 1 hour(s), 42 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

But I still can't get onto any Norton websites to activate my Norton Antivirus. I can get onto the internet with Google.

Edited by krstl05, 15 March 2010 - 09:48 AM.


#8 boopme

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Posted 15 March 2010 - 02:35 PM

MBAM is not updated,,, were you having trouble?
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 krstl05

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Posted 15 March 2010 - 03:58 PM

When I tried to update the Malware on the infected computer it gave me this error message:

An error has occurred. Please report the following error code to the Malwarebytes' Anti-Malware Support team. Error code: 732 (12007, 0)

#10 boopme

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Posted 15 March 2010 - 06:59 PM

Let;s try this
MBAM 732 error

This routine will confirm that Internet Explorer is set to the Online mode.
Click on START - RUN and Copy/Paste the following into the run line (On Vista you can use the Search line) and click OK

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

OR
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


If you have a Flash Drive you can manually update it.
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 krstl05

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Posted 19 March 2010 - 10:40 AM

Hi there,

I know it's been a while but I have been very busy. :thumbsup: I have a scan log of what I have for infections on the computer. Here is the scan log:

C:\WINDOWS1\system32\o6ko.dll is infected with Trojan.Gen
C:\WINDOWS1\system32\drivers\o6ko.sys is infected with Downloader
C:\WINDOWS\bill103.exe is infected with W32.Koobface.A
C:\Documents and Settings\Administrator\Local Settings\Application Data\rdr_1268060917.exe is infected with W32.Koobface.A


Are these things I will be able to remove myself?
Thank you so much for all the help that you have givin me so far. :flowers:

#12 boopme

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Posted 19 March 2010 - 01:04 PM

Yes you can remove these.. Is that the MBAM log ? looks different.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 krstl05

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Posted 19 March 2010 - 01:29 PM

Hi there,

I figured everything out...

I called Norton and made a big show about how Norton is supposed to protect my computer blah blah blah.. you get the picture. So what happened was one of the techs brought me to a website that had me do eveything on my own. So Norton did a scan on my computer and showed me all four of the viruses that I had on my computer. So what I had to do was update the virus definitions form Norton. I only had the definitions from 2009 so I updated for 2010. After everything was updated, I ran another Norton scan. All the other scans that I did with Norton showed that I had nothing but tracking cookies on my computer so that was it. After I used the same scanner it found all four of the viruses and fixed them. It was all just an updating issue. But I had the hard time getting onto the site that would let me update the definitions. for Norton. Hope this helps solve the mystery.

Thank you for all your help boopme :thumbsup:

#14 boopme

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Posted 19 March 2010 - 02:11 PM

Yes keeping your Tools and Window Updated is very important.. Scan every week ..

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

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