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Trojan-Dropper.Win32.VB.akrj


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#1 JanSun

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Posted 09 March 2010 - 01:00 PM

Result: 2 malware found
Trojan-Dropper.Win32.VB.akrj (virus)
C:\WINDOWS\RESTORE.INS\C:\OEMCUST\TOOLS\WIN32\PSINI32.EXE
C:\WINDOWS\system\RESTORE.INS\C:\OEMCUST\TOOLS\WIN32\PSINI32.EXE
This is my log from my security scan. When I try to clean it (3 times now) it doesnt do anything to it . It wont clean, remove or quarantine. I managed to find where one of them was on my system
It was in My Computer C Drive/Windows Folder/system Folder / There was an icon like a world with a mouse pointer on it and the description was Internet Communication Settings at 2187 kbs. When I double clicked it it said Warning you are about to change your Internet settings if you wish to continue click ok or cancel. When I click ok nothing happens. When I run my scan over this icon - it scans loads of files but I cant access them and one of the viruses is in it.

If anyone has any ideas I would appreciate it.

I have also run a scan with system restore switched off and still cant do anything with these two viruses.

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#2 boopme

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Posted 09 March 2010 - 04:10 PM

Hello and welcome... What Antivirus was that from?

Let's run these next and get 2 logs to look at.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JanSun

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Posted 10 March 2010 - 10:54 AM

Hi There - This is the log from the Malwarebytes. It is showing no virus. Shall I go ahead with the ATF Cleaner and the SuperAntiSpyware.

Please advise
Malwarebytes' Anti-Malware 1.44
Database version: 3847
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/03/2010 15:50:29
mbam-log-2010-03-10 (15-50-29).txt

Scan type: Quick Scan
Objects scanned: 130714
Time elapsed: 13 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 JanSun

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Posted 10 March 2010 - 11:00 AM

Sorry forgot to mention - I use F-Secure through Talktalk.
Best Regards

#5 boopme

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Posted 10 March 2010 - 12:33 PM

Hello, yes plaese do as this looks like a TDDS infection and may be a newer version.
I meant to ask is your F Prot newly updated and have you ran the scan from Safe mode?

Edited by boopme, 10 March 2010 - 12:35 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 JanSun

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Posted 11 March 2010 - 07:16 AM

Hi There - In answer to your question my F Secure is updated and no I did not run the scan from safe mode.
Going back to your earlier instructions I downloaded ATF and SAS and followed what you put. When booting into safe mode it came up with 2 accounts - administrator and mine. I didnt know which one to use so I clicked administrator (bear in mind I have never been in as administrator) when the screen booted up it was in large lettering and icons etc. but only malwarebytes was showing as a shortcut on the screen. I then came out of that and went in as me and everthing was there. I started the scan but it was very slow and after 10 hours I stopped it as I was leaving the house and I didnt want it running whilst I was not there. It showed up one adware. Which I dealt with accordingly. I will do a full scan over the weekend when I will be on site to monitor it. My question is should I do both the administrator and then mine or will one scan sort both areas.
Janet

#7 astrancia

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Posted 11 March 2010 - 09:29 AM

Hello,
The file RESTOR.INS is the oem restore file for the NEC VL360 computeur ( build in 2008 ).
Is a "zip" archive , uncompress it with a zip archiver, like 7zip, and simply delete the file C:/OEMCUST/TOOLS/WIN32/PSINI32.EXE
Rebuild the archive, with RESTOR.INS name.

#8 boopme

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Posted 11 March 2010 - 11:39 AM

Each/both with SAS is best.

We can also run one online scan after that to double check all.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 JanSun

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Posted 15 March 2010 - 07:35 AM

Good Morning - I have followed all your instructions over the weekend and am happy to say that it appears all my viruses have been dealt with. I have run an f secure and also malwarebytes and also sas scans and all have come back clear.
Many thanks for your assistance I appreciate all your help.

Janet

#10 boopme

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Posted 15 March 2010 - 02:30 PM

Great news ,you did a good job on this....
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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