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Adobe Reader will not install


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#1 JDS814

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Posted 08 March 2010 - 11:59 AM

When I tried to install the new adobe I get an error message and installation stalled at 98% or so. I clicked on 'ok' on the error message and installation went to 100% but when I try to open a pdf document I can't. I 'browse' to 'open with' and can't find adobe even though its in my list of programs from my start menu as Acrobat_com If I try to save the file then open it doesn't work either.

I have Windows XP professional where this occurred. At home I have no problems on very old XP and Vista.


Error 1402. Could not open key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRunOptionalComponentsIMAIL. Verify that you have sufficient access to that key...

And I'm stuck.

Edited by garmanma, 09 March 2010 - 10:49 AM.


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#2 garmanma

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Posted 09 March 2010 - 12:32 PM

Are you logged in as administrator?
Are you part of a domain?


CAUSE
This problem results from two sources:
- The person installing did not have the same permissions as the person using the add-in
- The registry entry for that particular registry entry has become corrupt.

RESOLUTION

The add-in is attempting to write to the specified key (or hive) and permission for that registry key is restricted. The issue can be resolved by setting the permission to this key to allow full control. To fix this:

1. On the Windows Task bar, click Start, Run.
2. Type "regedit" (without the quotes) and click OK.
3. Browse to the specified registry key.
4. Right click the key and select "Permissions."
5. In the Group or User names field, select the user installing the program. Be sure the user has administrative rights.
6. Under the Permissions field, make sure "Full Control" and "Read" are both set to "Allow."
7. Click OK and attempt the operation again.

In some cases it may be necessary to change the permissions of the System account (which is different than the permissions on the Administrator account). If you try the above steps and it still doesn't work, then try this:

1. Run regedit
2. Right click on HKEY_CLASSES_ROOT
3. Click Permissions
4. Click on the Add button then add Administrators and click OK.
5. In the resulting "Permissions for HKEY_CLASSES_ROOT" window, check the "Allow" box for full control and read.
6. Click the Add button again and add SYSTEM and again check the Allow box for full control and read.
7. Click Ok, exit regedit.
8. Rerun setup and you'll be all set.
www.sperrysoftware.com


Mark
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#3 JDS814

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Posted 10 March 2010 - 04:33 PM

Thanks!!!!!! It was the second set of instructions that worked. Sorry so pokey getting it done. Crazy days.

#4 garmanma

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Posted 10 March 2010 - 07:47 PM

Glad that got it to work
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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