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i keep running Malwarebytes, but it is still there ?


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#1 Timmy Toad

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Posted 09 March 2010 - 05:23 AM

Hi chaps, i am trying to sort out a friends Lap Top, it is driving me nuts. he has the "AntiVirus Soft" malware program which he stupidly let in !!!.
I have made two bootable rescue CD's, AVG an AVira i have run them both, they either cant find it or dont do anything about it.

I then searched on the Net and followed the Info at this site to the letter, in safe mode that RKILL proggie doesnt appear to do anything at all.

I install and Run "Malwarebytes Anti Malware" which finds it easily enough and i select and delete the offending entries, but immediately i boot up "antivirus soft" is back again.

Is there ANYTHING else i can do please ?.

I know i can completely reformat the thing and reinstall windows, but i was hoping to avoid that, as it will be a pain in the butt to salvage all the chaps many Pictures, documents, emails etc. etc.

Tim

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#2 Timmy Toad

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Posted 09 March 2010 - 05:42 AM

in fact, i have just run Mawarebytes again (in safe mode) as it was obviously still there, but the only thing it found and deleted this time was an infected restore point, but on rebooting again after that, the dammed thing is still there.

perhaps i realy do have to reformat the dammed thing, because i just know he hasnt got a windows disc, the lap top came with windows preinstalled and i just know if i use a proper windows disc using his product key, i bet half of the drivers wont work properly !. dam

tim

#3 Timmy Toad

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Posted 09 March 2010 - 11:34 AM

I have now run Malwarebytes for the third time, it found absolutely NOWT, but of course this dammed virus is still there ?????

Edited by Timmy Toad, 09 March 2010 - 11:35 AM.


#4 techextreme

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Posted 09 March 2010 - 11:45 AM

First, Download rkill.com to your desktop.

Double-click on the rkill.com in order to automatically attempt to stop any processes associated with Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by these Rogue programs when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate these Rogue Programs. So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the instructions.

Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#5 Torvald

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Posted 09 March 2010 - 11:46 AM

Hello,

I also recently had to clean "Antivirus Soft" from one of my family's laptops, and was basically able to do so by following the steps in the BleepingComputer.com removal guide posted here: http://www.bleepingcomputer.com/virus-remo...-antivirus-soft so you might want to give that a try. if you do try this, you will probably want to save a copy of any logs that are produced, as the professional helper-techs here will likely want to see them later.

P.S. Well, to be honest, "Antivirus Soft" did pop back up about a week later, but I was finally able to totally get rid rid of it by re-running MBAM in safe mode, plus then running the free version of SuperAntispyware in regular windows mode, plus also deleting all of my previously saved windows restore points. (Please make sure you fully update both MBAM and Superantispyware before running them.)

Good luck.

**********************************************

Oops, it looks like Techextreme replied before I could post, so please follow his instructions in place of mine.

Edited by Torvald, 09 March 2010 - 11:48 AM.

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