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General problems that lead to "BlueScreen"

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#1 DanniBM


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Posted 08 March 2010 - 08:56 PM

I have Windows XP Media Center Edition.

For the past 3-6 months I have had several problems with my internet connection, that several technicians have not been able to figure out. I am now thinking this "problem that chose to rear its ugly head" is maybe the cause of it.

This is what happened as of 6:35:

I was trying to open a file in Microsoft Word 2007. It all the sudden shut down. I'm like okay... and opened it back up. I tried this several times. Then it finally opened again and I found my way into the 'Diagnostics' section of Word '07. I ran the diagnostics and it was on the very last leg of the test when BOOM everything shutdown, and up popped the "Blue Screen". This is the 'First' time this has happened in quite a while so I chose to restart my computer. I did so and so far no problems but I would like to know what may have cause this?

I have a sibling that has installed various programs which I do not know if these may be a cause of the problem;
muvee autoProducer 4.5, NCH Software Suite, Nero 7 Essentials, Picasa 3, Pixillion Image Converter, WavePad sound editor, VSO ConvertXtoDVD 3, 3ivx MPEG-4 5.0.3, Vuze and several other DVD converter, ripper, and burner programs.

I had a "print screen" I was going to attach of the error I had received tonight but I accidently copied over it. :thumbsup:
Here is the link it had on the error message:

I have not tried these steps yet for I am weary. I did read on other blogs/forums that this may be a "trojan" ?

Besides this problem the computer is VERY slow.

Please help. Any input is greatly appreciated.

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#2 Budapest


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Posted 08 March 2010 - 08:58 PM

Try running through the steps given here:

How to receive help diagnosing Blue Screens and Windows crashes
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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