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question about Vista Internet Security 2010


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#1 Lenethren

Lenethren

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Posted 08 March 2010 - 08:34 PM

I have a question about Vista Internet Security 2010. I have it in my other computer and have been searching online on how to get rid of it. All the instructions tell me to go to "start" but I can't. My background screen stays black while I get the fake "virus scan" stuff. I have tried opening in safe mode several times but each time it begins to load then freezes up. Always in the exact same place.

I did download what I needed to get rid of it(using the non-infected ccomputer) and put that on a USB. I plugged that into the infected computer hoping a program would pop up asking me what I wanted to do with the "new hardware" (it usually does that) but it didn't.

I have photos and schoolwork that I need access to so I'm really hoping to avoid a reformat.

Any ideas?

Thanks.

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#2 Sashacat

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Posted 10 March 2010 - 12:49 PM

Hello :thumbsup:

See this topic:
How to remove XP Internet Security 2010, Antivirus Vista 2010, and Win 7 Antispyware 2010
Posted by Grinler on January 27, 2010

http://www.bleepingcomputer.com/virus-remo...irus-vista-2010

UPDATE Malwarebytes' before scanning.

Just to let you know, I am not authorized to help with logs.

"only trained members of the following groups: Malware Response Team, Malware Study Hall Senior, Moderators or Administrators are allowed to help people with logs. "
source: http://www.bleepingcomputer.com/forums/t/126946/a-reminder-to-our-members-regarding-malware-logs/

Please reply back with the Malwarebytes' scan results log.
Copy/paste the ENTIRE CONTENTS of the scan results log into your next reply.
In your next reply, please state what, if any, symptoms you are still experiencing.
If we don't change the direction we are going,
We are likely to end up where we are headed.




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