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#1 lizzy0921


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Posted 08 March 2010 - 11:05 AM

I am praying this is not a virus....I am running Vista on my Dell laptop. Its been running fine until today when I booted up and tried to install a program. I cannot install off a website, download files, programs, etc.. or upgrade from SUN for java.

Any thoughts on how I can fix this?


(it's been a horrible computer weekend..my main system has some crazy virus as well) Please help me I have 7 kids and NEED my computer

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#2 Sashacat


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Posted 08 March 2010 - 11:51 AM

Hello :thumbsup:

You may have to use a different (uninfected) computer to download, and carry the files to the infected computer by way of a USB flash drive or a CD.

Use ATF Cleaner (temp file cleaner)
Instructions on web page.

Run Rkill:
"Rkill is a small, freeware and portable tool designed to terminate active malware processes allowing you to use other removal tools. Rkill is made by a Microsoft MVP “Lawrence Abrams” and is available in 4 different extensions. An .EXE, .COM, .SCR and a .PIF file.
The reason why Rkill comes in 4 different versions is because some malware will block .EXE files in an attempt to prevent you from running other malware removal tools, so this gets around that problem."


Scan with Malwarebytes' immediately after running Rkill.
Make sure you UPDATE Malwarebytes' before scanning.
Reboot after the Malwarebytes' scan to ensure removal of infected files.

See the Troubleshoot section of the following tutorial:
How to use Malwarebytes' Anti-Malware to scan and remove malware from your computer
Posted by Grinler on February 16, 2010


Additional information here: (Section A, #4)

Reply back with the Malwarebytes' scan results, for an official staff member to help you with.
Copy/paste the ENTIRE CONTENTS of the Malwarebytes' scan results log into your next reply.

Also, please state specifically what, if any, symptoms you are still experiencing.

Just to let you know, I am not authorized to help with logs.
"only trained members of the following groups: Malware Response Team, Malware Study Hall Senior, Moderators or Administrators are allowed to help people with logs. "
source: http://www.bleepingcomputer.com/forums/t/126946/a-reminder-to-our-members-regarding-malware-logs/
If we don't change the direction we are going,
We are likely to end up where we are headed.

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