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Problems getting rid of Virus Protector

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#1 Gearran


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Posted 08 March 2010 - 10:48 AM

One of my parents somehow got their system infected with Virus Protector (incidentally, I had to get rid of Virusware Soft earlier this week on the same system). I've tried following the instructions here, but there's a problem. Regardless of which account I start up in Safe with Networking, Virus Protector starts, and then I can't get rid of it. There is no X to close it, and while its running the desktop and start bar will not appear. It doesn't respond to Alt+F4, and it has (of course) blocked Ctrl-Alt-Del. Help!

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#2 garmanma


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Posted 08 March 2010 - 12:44 PM

Welcome to BC

Have a look at this tutorial and post back if you need any help:
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why won't my laptop work?

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#3 horsewithnonick


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Posted 08 March 2010 - 01:38 PM

Since Virus Protector is now setting itself up as the default Windows shell, you may need to deviate from the guide a little, by selecting Safe Mode with Command Prompt instead of Safe Mode with Networking. At the prompt, type 'explorer.exe' to bring your desktop back up. Then follow the remaining instructions.

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