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windows vista can't connect to wireless router


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#1 colby07

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Posted 08 March 2010 - 09:53 AM

Problem- Have a NETGEAR WNR2000 wireless router. 3 laptops connected to it and worked fine (2 windows xp, 1Vista SP2) Daughter came home from school, but the Vista now can't connect to the router. Only change was a firmware update on router. Took to another house with wireless and can't connect there either. Have tried reinstall, the windows fix which changes somenumvber in the registery. the computer uses the DELL wireless utility. the network shows up, try to connect and can't. Using wpa-psk (tkip). The computer says the utility is working. I can get on using hard wire

NOW WHAT ?

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#2 CaveDweller2

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Posted 08 March 2010 - 11:51 AM

When it asks for the pass phrase and you enter it, what happens?

Have you tried using Windows rather than the Dell software to connect?

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#3 colby07

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Posted 08 March 2010 - 12:12 PM

When I put pass phrase in still does not work. Trys to for a bit , syas its taking to long, then says it can't. I tried to figure out how to stop the DELL utility, but have been unsuccessfull !

#4 CaveDweller2

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Posted 08 March 2010 - 12:20 PM

Uninstall ALWAYS works but normally the driver is tied to the software so that wouldn't work. Sometimes in the software there is a way to disable. If you right click on the connection and click Properties, is there a Wireless Networks tab? If so there is a place to put a check to use windows.

If the tab isn't there, goto the Control Panel, Admin tools, Services. In the list look for WLAN AutoConfig, set it to Auto and Start it. It should say it started. Then go look for that tab.

Edited by CaveDweller2, 08 March 2010 - 12:25 PM.

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#5 colby07

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Posted 08 March 2010 - 01:38 PM

tried at another friends house. The wireless worked. He is using same encryption

#6 colby07

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Posted 08 March 2010 - 01:41 PM

Control panel, ad tools etc --- There are both the DELL WLAN utility and the WLAN auto config...both are set at auto and start

#7 CaveDweller2

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Posted 08 March 2010 - 04:28 PM

So you tried it at 2 different houses and it worked at one but not the other.

Download the latest driver for the wireless card, uninstall it from Device manager, uninstall anything that has to do with wireless in Add/Remove programs. Reboot and install the new drivers. Try again.

So the WLAN auto config was started but did you goto the properties of the wireless connection and see the Wireless Networks tab?

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College





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