Posted 08 March 2010 - 01:26 AM
It all began on Saturday when I was helping my dad with transcribing lyrics from his songs onto AbiWord 2.8. At the same time, I was looking at some NCAA scores on the internet when I started getting pop-ups from XP Internet Security 2010. This malware completely blocked up his Internet and started to show up every so often with these annoying pop-ups. I was getting annoyed and losing hope.
Then, I somehow ended up getting on Bing after looking on help with Microsoft (Yahoo and MSN, no, but Bing was OK) where I found your website. Apparently, after learning about this problem and a possible solution on my mother's computer, I downloaded Malwarebytes' Anti-Malware program and FixExe.reg on a flash drive and followed the steps. I had gotten the Anti-Malware program doing a full scan when I had to leave (I had to work within an hour).
On Sunday, I came back to learn that most of the programs he relied on was not working. First, I tried going into the Control Panel under Administrative Tools and from there, Computer Management. I tried to start everything, but could not get the Uninterruptible Power Supply (Error 2481), Window Driver Foundation (Error 31), Human Interface Device Access (Error 126), and the Application Management Service (Error 126) to start. But it gets worse. I tried logging on to AbiWord only to get this message:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
Considering that there is only one person logged in to the computer at all times, this is a problem. I get the same message when trying to access any program except Outlook Express on the Start Tray and Internet Explorer on the Screen. I mention these problems because I'm guessing that they are related. On the plus side, the pop-ups have stopped and the Internet is working.
I would appreciate your help. Thank you.