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Killed Internet Security 2010, but now can't get on to AbiWord.


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#1 brianc2008

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Posted 08 March 2010 - 01:26 AM

It all began on Saturday when I was helping my dad with transcribing lyrics from his songs onto AbiWord 2.8. At the same time, I was looking at some NCAA scores on the internet when I started getting pop-ups from XP Internet Security 2010. This malware completely blocked up his Internet and started to show up every so often with these annoying pop-ups. I was getting annoyed and losing hope.

Then, I somehow ended up getting on Bing after looking on help with Microsoft (Yahoo and MSN, no, but Bing was OK) where I found your website. Apparently, after learning about this problem and a possible solution on my mother's computer, I downloaded Malwarebytes' Anti-Malware program and FixExe.reg on a flash drive and followed the steps. I had gotten the Anti-Malware program doing a full scan when I had to leave (I had to work within an hour).

On Sunday, I came back to learn that most of the programs he relied on was not working. First, I tried going into the Control Panel under Administrative Tools and from there, Computer Management. I tried to start everything, but could not get the Uninterruptible Power Supply (Error 2481), Window Driver Foundation (Error 31), Human Interface Device Access (Error 126), and the Application Management Service (Error 126) to start. But it gets worse. I tried logging on to AbiWord only to get this message:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Considering that there is only one person logged in to the computer at all times, this is a problem. I get the same message when trying to access any program except Outlook Express on the Start Tray and Internet Explorer on the Screen. I mention these problems because I'm guessing that they are related. On the plus side, the pop-ups have stopped and the Internet is working.

I would appreciate your help. Thank you.

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#2 Elise

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Posted 08 March 2010 - 07:20 AM

Hello, since this sounds still like malware is involved, I am moving this topic to the Am I Infected topic.

Can you please launch Malwarebytes antimalware, update it first and run a quick scan? Please post me the results.

regards, Elise


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#3 brianc2008

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Posted 09 March 2010 - 12:56 PM

Ok, it was infected. Try 18 times! So the move was proper. Here's the log:

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/9/2010 11:33:59 AM
mbam-log-2010-03-09 (11-33-18).txt

Scan type: Full Scan (C:\|)
Objects scanned: 177708
Time elapsed: 2 hour(s), 36 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 6
Folders Infected: 4
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntiVirus) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\antimalware_pronet (Rogue.AntiMalwarePro) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\adp (Rogue.Multiple) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pav (Rogue.PersonalAntiVirus) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceActiveDesktopOn (Hijack.Desktop) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.114.50 85.255.112.221 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2810eb22-763d-4d0c-9450-64bbd1758685}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.114.50,85.255.112.221 -> No action taken.

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> No action taken.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> No action taken.
C:\Program Files\MyWaySA\SrchAsDe\1.bin (Adware.MyWebSearch) -> No action taken.
C:\Documents and Settings\All Users\AVP 2009 (Malware.Trace) -> No action taken.

Files Infected:
C:\Documents and Settings\All Users\AVP 2009\1.dat (Malware.Trace) -> No action taken.
C:\WINDOWS\system32\MSVolume.dll (Fake.Dropped.Malware) -> No action taken.
C:\WINDOWS\system32\winExplorer.dll.tmp (Trojan.FakeAlert) -> No action taken.

#4 Elise

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Posted 09 March 2010 - 01:36 PM

Did you delete all found items?

How are things running now?

regards, Elise


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#5 brianc2008

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Posted 11 March 2010 - 08:34 PM

Yes, I deleted them and it's running better, although I can't get through the Internet Explorer on the Start menu. Also, I get this message when clicking on most of these programs now...

Which User Account do you want to Use to run this Program?

Current User:

Protect my computer and data from unauthorized program activity (I have to click this off to get a program to run. It works, but I want to go back to not having to worry about it.)

The Following user:

User name
Password

How do I get this screen to stop popping up? There's primarily one user, so it's not necessary to have this show up when playing Mah-Jhong or going on AbiWord. Any advice?

#6 Elise

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Posted 12 March 2010 - 09:05 AM

Hi again,

Does sound like there are still some problems here...

SUPERANTISPYWARE
-----------------------------
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

regards, Elise


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