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Vista not booting...

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#1 pouringreign


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Posted 07 March 2010 - 07:33 PM

A friend of mine brought me his computer to fix. He said his son was downloading alot of game and he thought the omputer has lots of viruses. The first thing I did was to scan with Malwarebyte. Malwarebyte found nothing. The next thing I did was scan with Esset online scanner. I left it scanning overnight, so I'm not sure if it found anything. My feeling is that the entire operating system may be corrupt. I don't want to reformat if I don't have to, but I fear that it might be necessary.

Should I continue to run scans? Or just reformat?

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#2 cryptodan


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Posted 08 March 2010 - 12:36 AM

If you do have to reformat please back up any data that you deem important such as work related documents, music libraries, movies, and pictures.

If you need any assistance in preparing for back ups follow this link: How do I back up my data?

Edited by cryptodan, 08 March 2010 - 01:46 PM.

#3 Elise


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Posted 08 March 2010 - 06:07 AM

Hello pouringreign,

Its a bit difficult to say if a reformat will be necessary or not. This depends entirely on the thread that are found.

Please see if you can do the steps below. I am moving this topic to a more appropriate forum.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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