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Possible conflict with virus programs?

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#1 honu1


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Posted 07 March 2010 - 06:44 PM

Hello, my BC family :flowers:
I am really not caring for my new ISP, (ATT.Yahoo),but am stuck with it for now. Today it seems to be running as slowly as the old dial up....sigh.
Anyway, I managed to get my email problems sorted out a while back thanks to all your help. Recently I was sent an email with attachments to that account+it ended up in the spam folder. No problem, at least I found it. The weird part for me was when I went to open the attached pictures I got a box showing the Norton was scanning the pix for possible virus! :thumbsup:

I don't know why in the world Norton would even be on my system. I did NOT install it. I use KIS 2010. I'm wondering if the Norton thing is a strange add on with the new ISP? When I forwarded the entire email with attachments to my Thunderbird account, I was able to open the pix with no problem, nor was there any strange Norton advisory showing.

I don't want the 2 virus programs to clash with my system. Any suggestions?

Thank you
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#2 garmanma


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Posted 07 March 2010 - 08:02 PM

Norton thing is a strange add on with the new ISP?

That is very possible. Are there any indications of it in Add/Remove Programs?

You might need to contact your ISP
You might have to remove their whole software package [you really don't need it]
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#3 Broni


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Posted 07 March 2010 - 10:35 PM

Use Norton Removal Tool: http://service1.symantec.com/Support/tsgen...005033108162039

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