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Paldin Anti-Virus Infection


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3 replies to this topic

#1 Randy Meeker

Randy Meeker

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  • Local time:01:00 PM

Posted 07 March 2010 - 02:53 PM


Windows Vista Home Premium SP3

Various tools attempted to remove (Super Antispyware Remover MBAM with rkill & others...) Followed earlier posts to remove this and they or I have come up without resolution.

Typical issues include inability to update removal tools, redirected browser, reinfection on start up and of course the unwanted Paladin Plague

Your assistance is requested.

DDS (Ver_09-12-01.01) - NTFSx86
Run by Tdawg at 12:47:07.52 on Sun 03/07/2010
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1790.979 [GMT -5:00]

AV: Paladin Antivirus *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k netsvc6
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWWSC.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\explorer.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWWSC.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
F:\Rogue Software Removers\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = www2.google.com
uSearch Bar = Preserve
uStart Page = www.msn.com
uDefault_Page_URL = www.google.com
mStart Page = www.google.com
mDefault_Page_URL = www.msn.com
mDefault_Search_URL = www.microsoft.com
mSearch Page = www2.google.com
BHO: ALOT Toolbar Helper: {14ceeaff-96dd-4101-ae37-d5ecdc23c3f6} - c:\program files\alot\bin\alot.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autorun=AUTORUN
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [asr64_ldm.exe] c:\users\tdawg\appdata\local\temp\asr64_ldm.exe
uRun: [Paladin Antivirus] "c:\program files\paladin antivirus\pav.exe" -noscan
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [UpdateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5"
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\dvd suite\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\dvd suite" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [UpdatePDIRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\7.0"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe"
mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe"
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\11\config\ereg\Ereg.ini"
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [VX3000] c:\windows\vVX3000.exe
mRun: [IObit Security 360] "c:\program files\iobit\iobit security 360\IS360tray.exe" /autostart
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~1.0_0\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} - hxxp://www.superadblocker.com/activex/sabspx.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-3-4 64288]
R1 o6ko;Cryptographic DocProp for Property ShipConstructor Parallel Darwin Band TrayAgent;c:\windows\system32\drivers\o6ko.sys [2007-2-6 32768]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 66632]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-25 365952]
R2 srvoko6;Server WebCheckChannelAgent Performance Folder Provisioning Icon Driver CPL;c:\windows\system32\svchost.exe -k netsvc6 [2008-1-20 21504]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-25 193840]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]
S1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2010-3-2 23832]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-28 135664]
S2 IS360service;IS360service;c:\program files\iobit\iobit security 360\is360srv.exe [2010-3-4 311568]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1228208]
S3 GQRGVPV;GQRGVPV;c:\users\tdawg\appdata\local\temp\GQRGVPV.exe [2010-3-5 588672]
S3 MK;MK;c:\users\tdawg\appdata\local\temp\MK.exe [2010-3-5 371584]
S3 MKPSG;MKPSG;c:\users\tdawg\appdata\local\temp\MKPSG.exe [2010-3-5 494464]

=============== Created Last 30 ================

2010-03-07 17:46:49 0 ----a-w- c:\users\tdawg\defogger_reenable
2010-03-06 20:25:12 0 d-----w- c:\users\tdawg\appdata\roaming\SUPERAntiSpyware.com
2010-03-06 20:25:12 0 d-----w- c:\program files\SUPERAntiSpyware
2010-03-06 20:24:31 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-03-05 19:16:17 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-05 19:16:16 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-05 16:38:09 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2010-03-05 15:34:15 87366503 ----a-w- c:\windows\system32\UCK
2010-03-05 15:29:46 0 d-----w- c:\program files\rootkit revealer
2010-03-05 05:38:33 0 d-----w- c:\program files\SpywareBlaster
2010-03-05 04:27:19 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-03-05 03:09:24 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-03-05 03:07:03 0 dc-h--w- c:\programdata\{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6}
2010-03-05 03:06:34 0 d-----w- c:\program files\Lavasoft
2010-03-05 03:06:33 0 d-----w- c:\programdata\Lavasoft
2010-03-04 23:56:27 0 d-----w- c:\programdata\IObit
2010-03-04 23:56:25 0 d-----w- c:\program files\IObit
2010-03-04 21:15:00 0 ----a-w- c:\windows\system32\settings.dat
2010-03-04 20:58:28 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-04 20:41:09 4838 ----a-w- c:\windows\system32\PerfStringBackup.TMP
2010-03-04 19:45:13 0 d-----w- c:\program files\Trend Micro
2010-03-04 15:10:54 0 d-----w- c:\windows\system32\eu-ES
2010-03-04 15:10:54 0 d-----w- c:\windows\system32\ca-ES
2010-03-04 15:10:53 0 d-----w- c:\windows\system32\vi-VN
2010-03-03 05:25:48 0 d-----w- c:\users\tdawg\appdata\roaming\Malwarebytes
2010-03-03 05:18:15 0 d-----w- c:\programdata\Malwarebytes
2010-03-03 05:12:09 0 d--h--w- c:\windows\PIF
2010-03-03 02:14:42 3948 ----a-w- c:\windows\system32\drivers\nvphy.bin
2010-03-03 02:14:33 442368 ----a-w- c:\windows\system32\nvuninst.exe
2010-03-03 00:12:25 207360 ----a-w- c:\windows\rdr_1267575143.exe
2010-03-02 20:41:36 0 d-sh--w- C:\found.000
2010-03-02 19:06:02 0 d-----w- c:\programdata\AVG Security Toolbar
2010-03-02 18:56:59 0 d-----w- c:\users\tdawg\appdata\roaming\AVG8
2010-03-02 13:26:59 0 d--h--w- C:\$AVG
2010-03-02 13:26:19 23832 ----a-w- c:\windows\system32\drivers\avgfwd6x.sys
2010-03-02 13:26:19 0 d-----w- c:\programdata\avg9
2010-03-02 13:26:19 0 d-----w- c:\program files\AVG
2010-03-02 13:05:10 3668 ----a-w- c:\programdata\fiosejgfse.dll
2010-03-02 03:42:58 209408 ----a-w- c:\windows\rdr_1267501373.exe
2010-03-02 02:42:02 1266 ----a-w- c:\programdata\_VOIDkrl32mainweq.dll
2010-03-02 02:41:20 0 d-----w- c:\windows\system32\EventProviders
2010-03-02 02:41:04 10473 ----a-w- c:\programdata\_VOIDmainqt.dll
2010-03-02 02:40:47 42496 ----a-w- c:\windows\system32\drivers\_VOIDxbvelqyexm.sys
2010-03-02 02:40:22 7 ----a-w- c:\programdata\mswintmp.dat
2010-02-28 20:56:57 0 d-----w- c:\program files\webserver
2010-02-28 20:51:14 1 ----a-w- c:\windows\ligh
2010-02-23 23:06:42 2048 ----a-w- c:\windows\system32\tzres.dll
2010-02-23 23:06:24 526336 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-02-23 23:06:23 518144 ----a-w- c:\windows\system32\RMActivate.exe
2010-02-23 23:06:23 471552 ----a-w- c:\windows\system32\secproc_isv.dll
2010-02-23 23:06:22 471552 ----a-w- c:\windows\system32\secproc.dll
2010-02-23 23:06:22 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-02-23 23:06:22 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-02-23 23:06:22 332288 ----a-w- c:\windows\system32\msdrm.dll
2010-02-23 23:06:22 152576 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-02-23 23:06:22 152064 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-02-16 22:23:06 0 d-----w- c:\program files\Hasbro Interactive
2010-02-09 19:59:04 91136 ----a-w- c:\windows\system32\avifil32.dll
2010-02-09 19:59:04 82944 ----a-w- c:\windows\system32\mciavi32.dll
2010-02-09 19:59:04 65024 ----a-w- c:\windows\system32\avicap32.dll
2010-02-09 19:59:04 31744 ----a-w- c:\windows\system32\msvidc32.dll
2010-02-09 19:59:04 13312 ----a-w- c:\windows\system32\msrle32.dll
2010-02-09 19:59:04 123904 ----a-w- c:\windows\system32\msvfw32.dll

==================== Find3M ====================

2010-03-04 15:10:50 51200 ----a-w- c:\windows\inf\infpub.dat
2010-03-04 15:10:41 665600 ----a-w- c:\windows\inf\drvindex.dat
2010-03-04 15:10:39 86016 ----a-w- c:\windows\inf\infstor.dat
2010-03-04 15:10:39 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-03-04 15:03:09 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2010-01-02 06:38:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-01-02 06:32:33 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-01-02 06:32:33 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-01-02 04:57:00 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-12-14 02:05:15 1058 ----a-w- c:\users\tdawg\appdata\roaming\wklnhst.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2008-10-25 23:12:45 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 12:47:52.36 ===============

Attached Files



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#2 aommaster

aommaster

    I !<3 malware


  • Malware Response Team
  • 5,294 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Dubai
  • Local time:10:00 PM

Posted 10 March 2010 - 05:09 PM

Hello, Randy Meeker.
My name is aommaster and I will be helping you with your log.

I apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.
If you have since resolved the original problem you were having, I would appreciate you letting us know. If not please perform the following below so I can have a look at the current condition of your machine.

Thanks

Should you still require assistance, please take note of the points below:
  • Please track this topic by either adding it to your favourites or clicking the Options button at the top of this thread and then Track this topic.
  • Please disable word-wrap before posting logs. This can be done by clicking Format and un-ticking the word-wrap feature in notepad.
  • The logs that you post should be copied and pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • If you do not reply within 5 days, I will have to close your topic. Should you not be able to meet this, please notify me so that I will leave the topic open.
  • Please do not install, update, or run any programs for the duration of the fix.
  • If you do not understand the instructions I provide, please don't hesitate to ask. That's what I'm here for smile.gif
  • Please continue to reply to this topic until I give you the all clean. Just because there are no symptoms of infection doesn't mean that the computer is clean.
  • If you are running Vista, please run all the fixes as an administrator. This is done by right-clicking the program and clicking "Run as Administrator".

Please do the following so I can take a look at the current state of your system.

We need to run RSIT
  1. Download random's system information tool (RSIT) by random/random and save it to your desktop.
  2. Double click on RSIT.exe.
  3. Click Continue at the disclaimer screen.
  4. Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

NEXT:
(This step may produce a blank log. Let me know if that is the case)
We need to run a GMER scan
  1. Download GMER and save to your desktop. Note that the file will be randomly named to prevent active malware from stopping the download.
  2. Close all other open programs as there is a slight chance your computer will crash.
  3. Double click the GMER program. Your security programs may detect GMER's driver trying to load. Allow it.
  4. You may see a warning saying "GMER has detected rootkit activity". If so, select NO.
  5. Make sure all options are checked except:
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive, which is typically C:\
    • Show All (This is important, so do not miss it.)
    Note: If GMER crashes or hangs, please retry running a scan. Only this time, in addition to the options mentioned above, uncheck Devices as well.
  6. When the scan is complete, click Save and save the log onto your desktop.

In your next reply, please include the following:
  • Log.txt
  • info.txt
  • gmer.txt

My website: http://aommaster.com
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#3 Randy Meeker

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Posted 10 March 2010 - 08:09 PM

Thanks for getting back to me. The client was getting antsy so I offered him the option of restoring the computer to manufacturer distributed software after purging the hard drive and reformating.

He took this option and is satisfied with the results

I did install a good Anti Spyware/ Antiviurs program scanned with Malware Bytes to be sure and updated his OS to current.

Thanks for getting back to me...unfortunately, clients tend to be in a hurry - so much so that they do not update their antimalware protection.

Thanks for your reply

Randy Meeker

#4 aommaster

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Posted 10 March 2010 - 09:34 PM

Thanks for letting me know smile.gif

Since this problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please send me a PM with the address of this thread. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.

My website: http://aommaster.com
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