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Need help cleaning registry entries after XP Antispyware 2010


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#1 kdmj

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Posted 07 March 2010 - 02:45 PM

xp antispyware 2010 appeared last Tuesday with it's constant fake pop ups. I installed and ran Malwarebytes. It ran forever, then finished saying there were no objects infected! I've since updated my antivirus software as well. Ran it and it had 1 cookie it recomended fixing and I did. Now all of a sudden the pop-ups stopped, however, I am now having problems executing many windows tasks and programs. When I try a window pops up saying 'application not found' or asks 'which program I want to open it with'? I have searched and do not find the 'av.exe' file or processes, however, I have found 'av.exe' in many registry entries. How can I repair this? I am NOT tech savvy so I need real basic instructions. I've tried to do a system restore to a date before this showed up, but that did not work. HELP PLEASE!!!

Edited by Orange Blossom, 07 March 2010 - 03:00 PM.
Move to AII. ~ OB


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#2 Orange Blossom

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Posted 07 March 2010 - 09:40 PM

Hello,

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 kdmj

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Posted 08 March 2010 - 08:49 PM

I did read the guide and did as much as I could. This thing is not allowing me to open the calculator much less check to make sure my firewall is still on, therefore, I'm afraid of performing steps 6, 7 and 8 in the guide.
If there is a way to provide you needed information without downloading and running anything additional right now please let me know how to do it. I think I just need to know how to safely delete these entries in the registry???
Thanks!

Below is how the items look in the registry:

HKEY_CURRENT_USER\Software\Classes\.exe\shell\open\command "(Default)" = "av.exe" /START "%1? %*"
HKEY_CURRENT_USER\Software\Classes\secfile\shell\open\command "(Default)" = "av.exe" /START "%1? %*"
HKEY_CLASSES_ROOT\.exe\shell\open\command "(Default)" = "av.exe" /START "%1? %*"
HKEY_CLASSES_ROOT\secfile\shell\open\command "(Default)" = "av.exe" /START "%1? %*"
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command "(Default)" = "av.exe" /START "iexplore.exe"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center "AntiVirusOverride" = "1"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center "FirewallOverride" = "1"

#4 Orange Blossom

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Posted 09 March 2010 - 11:11 PM

Hello,

I have been in consult with one of our team members. Your file associations are scrambled. Please go here: http://www.dougknox.com/xp/file_assoc.htm and run the fixes for BAT, COM, EXE, and SCR. The instructions for doing so are on that website.

See if you can then run programs. If so, then please create the logs and the new topic in the log forum as previously instructed.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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