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W7 freezes at random


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24 replies to this topic

#1 Iceman2424

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Posted 07 March 2010 - 12:03 PM

Well, yesterday I finally decided to buy Windows 7 and install a new OS, bad idea I think. I bought and installed Windows 7 64 bit version Home Edition. Since then my computer has been freezing at random. It freezez when I try to take it off screen saver and freezes when I'm on the internet. It freezes when i try to install software. Somtimes it completly freezes, somtimes it freezes everything but my mouse. Somtimes if I wait long enough it will unfreeze and other times I have to shut the computer off. What do I do? There really is no pattern to go off of. I did reinstall windows agian, but it really hasnt helped. In case you are wondering what my hardware is I will list it.

Motherboard: Gigabyte M61P-S3
CPU: AMD Athlon 64 X2 Dual Core Processor 5600+ 2.80 GHz
Ram: 4.00 GB
Video Card: Radeon 5700

Thank you for your help.

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#2 cryptodan

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Posted 07 March 2010 - 12:51 PM

Remove Catalyst Control Center and see if it improves.

#3 Broni

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Posted 07 March 2010 - 12:58 PM

Was it an upgrade, or clean install?

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#4 Iceman2424

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Posted 07 March 2010 - 01:16 PM

I did format the harddrive and installed it fresh.

Edited by Iceman2424, 07 March 2010 - 01:16 PM.


#5 Iceman2424

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Posted 07 March 2010 - 01:17 PM

If I remove the Catalyst Control Center will it stop my video card from working?

#6 cryptodan

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Posted 07 March 2010 - 01:22 PM

If I remove the Catalyst Control Center will it stop my video card from working?



No it wont, the Catalyst Control Center has been notorious for causing issues. Its one reason I no longer support ATI and support nVidia instead.

#7 Broni

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Posted 07 March 2010 - 01:25 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#8 Iceman2424

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Posted 07 March 2010 - 01:40 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.



Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 07/03/2010 1:36:52 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 06/03/2010 10:32:39 PM
Type: Error Category: 0
Event: 513 Source: Microsoft-Windows-CAPI2
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary DrvAgent64.

System Error:
The system cannot find the file specified. .

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 07/03/2010 6:11:09 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/03/2010 5:59:40 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/03/2010 3:32:40 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/03/2010 2:59:06 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/03/2010 2:53:16 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/03/2010 6:43:15 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 06/03/2010 10:48:22 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 07/03/2010 6:11:24 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 1:08:40 PM on ?3/?7/?2010 was unexpected.

Log: 'System' Date/Time: 07/03/2010 5:59:55 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 12:56:25 PM on ?3/?7/?2010 was unexpected.

Log: 'System' Date/Time: 07/03/2010 3:32:55 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 10:15:51 AM on ?3/?7/?2010 was unexpected.

Log: 'System' Date/Time: 07/03/2010 2:59:21 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 9:56:16 AM on ?3/?7/?2010 was unexpected.

Log: 'System' Date/Time: 07/03/2010 2:53:31 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 2:04:15 AM on ?3/?7/?2010 was unexpected.

Log: 'System' Date/Time: 07/03/2010 6:43:30 AM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 1:40:03 AM on ?3/?7/?2010 was unexpected.

Log: 'System' Date/Time: 06/03/2010 9:44:01 PM
Type: Error Category: 0
Event: 7030 Source: Service Control Manager
The RealtekPCI service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.



If I remove the Catalyst Control Center will it stop my video card from working?



No it wont, the Catalyst Control Center has been notorious for causing issues. Its one reason I no longer support ATI and support nVidia instead.


Ok, I'll give it a shot.

#9 Broni

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Posted 07 March 2010 - 01:43 PM

Well, the log really doesn't show anything except for known facts, computer froze and you did shut it down manually.

Will the computer operate fine in Safe Mode?

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#10 Iceman2424

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Posted 07 March 2010 - 01:45 PM

Well, the log really doesn't show anything except for known facts, computer froze and you did shut it down manually.

Will the computer operate fine in Safe Mode?


I'm not sure I haven't tried it.

#11 Iceman2424

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Posted 07 March 2010 - 01:52 PM

Ok, I unistalled catalyst control center, I'll let you know what happens.

#12 Iceman2424

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Posted 07 March 2010 - 02:09 PM

Well that didn't work. It froze and I rebooted and it had to do a startup repair. It then resored to and earlier point.

#13 cryptodan

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Posted 07 March 2010 - 02:26 PM

How is the heat in your computer?

#14 Iceman2424

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Posted 07 March 2010 - 02:41 PM

How is the heat in your computer?


I just checked those out and they all look good. I have a cooler master case with two 80 mm fans and and two 120 mm fans.

#15 cryptodan

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Posted 07 March 2010 - 02:42 PM

Can you take a picture of the case with the side open?




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