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Ebay is asking for personal info


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#1 evictory

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Posted 07 March 2010 - 10:15 AM

Hello,
I have two things going wrong with my computer. This all started yesterday.

1) The computer won't shut down. It gets to "Windows is shutting down" and then it just freezes there.
2) WHen I am on ebay and trying to make a bid it asks me for my login information. I put that in and it takes me to a screen asking for personal info- SS#, CC #, ATM pin.

I did a lot of searches and it seems like we have a virus. I downloaded the Microsoft Windows Malicious Software Removal Tool and it ran and found nothing.

We have Windows XP.

I saw some other posts about running combofix (I don't even know what that is) but then saw here that I need a guide. Can anyone help me?
Thank you!

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#2 quietman7

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Posted 08 March 2010 - 09:14 AM

I saw some other posts about running combofix (I don't even know what that is)

Please note the message text in blue at the top of this forum.

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.


The symptoms you describe appear to be related to a Mebroot infection. Mebroot is a Trojan horse that overwrites the Master Boot Record of the hard disk with its own code and stores a copy of the original master boot record at another sector while using rootkit techniques to hide itself.

Before doing anything you should back up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

Edited by quietman7, 08 March 2010 - 09:16 AM.

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#3 evictory

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Posted 11 March 2010 - 09:50 AM

This problem is fixed however we have another much worse problem. We are getting the Fatal Error c000021a blue screen. We have stopped automatic updates and have tried to remove any that were new. It is still happening. Can you help?
Thank you!
Erin




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