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They got my CC info now. NTVDM & HelpAssistant


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#1 trintax

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Posted 07 March 2010 - 09:41 AM

I've had virus issues for at least a month, and now had to close a CC because they used it, so I have to get serious.
I've been doing a lot of research, running a lot of tools, but the more I read, the worse my problems sound.
I'm running Win XP PRO SP3, MS Essentials AV (recently switched from McAfee), IE 7.
I have also tried running MalwareBytes Anti-Malware, Ad-Aware, Spy Bot, ToniArts EasyCleaner, MS Safety.Live

My problems started one day when something took over my IE. Every site I tried to go to, I ended up at laptopAntiVirus, and I got the usual popups saying I wasn't protected and they tried to sell their software.
The typical porn websites would popup. I ran several AV's and it would seem to go away, then come back.
That problem seems to be gone now. The current problems are
1. when I reboot I get an NTVDM System Error c0h.
2. I have a HelpAssistant Folder in MyDocuments. I emptied this and disabled it, but on the next reboot it created
a new folder "HelpAssistant Study Computer" and copied about 2 GB into it. Which explains my decreasing HD.
3. If I go into Ebay, or PayPal, with IE it brings up a phishing form looking that looks just like the real ebay or pp.

I have so many issues that I don't know where to start anymore and will gladly contribute to you fund if you can help.
Or, my next step is a Mac. More $ up front, but it might be worth it.

Edited by Pandy, 07 March 2010 - 01:13 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs as no logs are included ~Pandy


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#2 quietman7

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Posted 08 March 2010 - 09:36 AM

HelpAssistant is a Mebroot variant which infects the Master Boot Record. More specifically, this malware overwrites the Master Boot Record of the hard disk with its own code and stores a copy of the original master boot record at another sector while using rootkit techniques to hide itself. The newer variants in particular can be very difficult to remove.

For more specific details about this infection, read:Mebroot is contracted and spread through ads in spam e-mail attachments, by using shared folders on peer-to-peer networkes, using Torrents, and via drive-by downloads when visiting porn and malicious websites using browser exploits. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:If you choose not to follow that advice, disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

Edited by quietman7, 08 March 2010 - 09:37 AM.

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#3 trintax

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Posted 09 March 2010 - 02:03 AM

I entered a new post under the malware topic - so hopefully should be getting help from that group. Thanks.

#4 quietman7

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Posted 09 March 2010 - 08:51 AM

Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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