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MBAM shuts down, won't update, even in safe mode


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#1 kev6987

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Posted 07 March 2010 - 07:26 AM

I've been tasked to help fix someone's laptop. I forget exactly what problems they said they have, so I'll tell you what I see so far.

Toshiba laptop, XP MCE SP2. MBAM installs, but will not update or run properly. In both cases, the program's window disappears abruptly after a few seconds, even in safe mode. SuperAntispyware runs, and did find a couple of things to remove, but now passes clean. TrendMicro's Housecall dies with an error box (I forget the error at this point). I also removed the hard drive and hooked it up via a USB kit to another computer to scan with AVG, and it found one file to remove. Mcafee software is installed, and is a pain to turn off, but I finally managed to do so, and the problem remains.

I'll try to find out more about what the owner thinks is wrong with it, but the fact that MBAM still won't run bothers me and makes me wonder if there's something still present that I've missed. Any advice would be greatly appreciated.

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#2 Guest_Funnel Web_*

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Posted 07 March 2010 - 09:27 AM

try renaming mbam to mbam2 and see if it runs then

#3 kev6987

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Posted 08 March 2010 - 03:05 AM

Sorry, forgot to mention that I tried renaming mbam.exe as well, no difference

#4 kev6987

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Posted 08 March 2010 - 03:47 AM

More information about what's wrong. The sound doesn't work, but is fixed by downloading and reinstalling driver, which is missing for some reason. I also can't get to www.mcafee.com and www.symantec.com (but are pingable from a cmd prompt), and the already installed Mcafee software can't get its updates.

Update: I just re-ran Trend Micro Housecall and it found and removed TSPY_KATES.SMOD, but other symptoms remain

#5 kev6987

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Posted 19 March 2010 - 06:04 AM

Haven't seen any replies for a couple of weeks - does anyone have any ideas for my problem? TIA

#6 techextreme

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Posted 19 March 2010 - 07:07 AM

First, Download rkill.com to your desktop.

Double-click on the rkill.com in order to automatically attempt to stop any processes associated with Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by these Rogue programs when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate these Rogue Programs. So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the instructions.

Check your Proxy settings in Internet Explorer to make sure malware did not alter them. If so, that can affect your ability to browse or download tools required for disinfection:

* Open Internet Explorer > click Tools > Internet Options > Connections tab.
* Click the LAN Settings... button and uncheck Use a proxy server for your LAN
or change the settings to the proxy you normally use if you previously reconfigured it.
* Remove any unknown addresses from the Address box. 80 is the default Port so it does not have to be changed.
* Click Ok and then click Ok again.
* Close Internet Explorer and restart the computer.
* An example of how to do this with screenshots can be found in steps 3-7 under the section Automated Removal Instructions... in this guide..

Check your Proxy settings in Firefox to make sure malware did not alter them:

* Open Firefox, click Tools > Options > Advanced and click the Network Tab.
* Under the Connection section click on the Settings... button.
* Under Configure Proxies to Access the Internet, check No proxy. This is the default option if you don't use a proxy.
* Click Ok and then click OK again.
* Close Firefox and restart the computer.

For other browsers, please refer to How to configure browser proxy settings.


SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
  • (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
  • (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by techextreme, 19 March 2010 - 08:08 AM.

Techextreme

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#7 crash76

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Posted 19 March 2010 - 08:02 AM

Try this: http://vipre.malwarebytes.org

VIPRE Rescue is a free utility you can run prior to running malwarebytes.

Edited by crash76, 19 March 2010 - 08:05 AM.


#8 kev6987

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Posted 25 March 2010 - 03:39 AM

Here are the results of your suggestions:

VIPRE Rescue - nothing cleaned

rkill.com - nothing cleaned

SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/23/2010 at 01:14 AM

Application Version : 4.34.1000

Core Rules Database Version : 4714
Trace Rules Database Version: 2526

Scan type : Complete Scan
Total Scan Time : 02:23:34

Memory items scanned : 242
Memory threats detected : 0
Registry items scanned : 6226
Registry threats detected : 0
File items scanned : 85353
File threats detected : 3

Adware.Tracking Cookie
C:\Documents and Settings\Melvin\Cookies\melvin@doubleclick[1].txt
C:\Documents and Settings\Melvin\Cookies\melvin@adserver.adtechus[1].txt
C:\Documents and Settings\Melvin\Cookies\melvin@collective-media[1].txt

Dr.Web CureIt - the express scan did not detect anything, but it also completed extremely quickly, almost like nothing happened. And, I was never able to get to an option for a complete scan. Because of this, there are no logs to post.

I did check MBAM after all of this, and it still quits a few seconds after starting.

Thanks in advance for your suggestions.

#9 kennzsniper

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Posted 25 March 2010 - 07:31 AM

Hi,

May I ask if you have tried to use ComboFix?





Hardware tech when I was in college.
1st job was a network support for SOHO
2nd job was lappy tech
3rd Job way out of my league but its nice...

#10 techextreme

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Posted 25 March 2010 - 08:57 AM

I would like you to go here and read and follow the instructions on how to update/replace your "HOSTS" file.

Once completed, please re-run MBAM and SAS after updating and post the logs for each.

Please do not run ComboFix on unsupervised. Information regarding Combofix can be found here.

Edited by techextreme, 25 March 2010 - 08:58 AM.

Techextreme

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-- Seneca

#11 kev6987

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Posted 27 March 2010 - 04:13 AM

Hosts file installed, MBAM still quits a few seconds after startup. Here is the SAS log after running in safe mode:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/26/2010 at 11:05 PM

Application Version : 4.34.1000

Core Rules Database Version : 4738
Trace Rules Database Version: 2550

Scan type : Complete Scan
Total Scan Time : 00:47:20

Memory items scanned : 292
Memory threats detected : 0
Registry items scanned : 6223
Registry threats detected : 0
File items scanned : 84556
File threats detected : 4

Adware.Tracking Cookie
C:\Documents and Settings\Melvin\Cookies\melvin@doubleclick[1].txt
C:\Documents and Settings\Melvin\Cookies\melvin@rambler[1].txt
C:\Documents and Settings\Melvin\Cookies\melvin@revsci[1].txt
C:\Documents and Settings\Melvin\Cookies\melvin@atdmt[2].txt

#12 techextreme

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Posted 29 March 2010 - 07:19 AM

Please try running rkill then MBAM and see if it will run for you. If not, please let me know.
Techextreme

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-- Seneca

#13 kev6987

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Posted 01 April 2010 - 03:22 AM

Normal boot - aside from itself, rkill killed one process, C:\PROGRA~1\McAfee\MSC\mcsvrcnt.exe. MBAM quit a few seconds after starting.

Safe mode - rkill only removed itself, MBAM quit a few seconds after starting.

#14 techextreme

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Posted 01 April 2010 - 07:18 AM

We need to run a GMER scan
  1. Download GMER and save to your desktop. Note that the file will be randomly named to prevent active malware from stopping the download.
  2. Close all other open programs as there is a slight chance your computer will crash.
  3. Double click the GMER program. Your security programs may detect GMER's driver trying to load. Allow it.
  4. You may see a warning saying "GMER has detected rootkit activity". If so, select NO.
  5. Make sure all options are checked except:
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive, which is typically C:\
    • Show All (This is important, so do not miss it.)
    Note: If GMER crashes or hangs, please retry running a scan. Only this time, in addition to the options mentioned above, uncheck Devices as well.
  6. When the scan is complete, click Save and save the log onto your desktop.

Please post the results of the GMER scan here when complete.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#15 kev6987

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Posted 04 April 2010 - 03:57 AM

The scan ran to completion, and reported no system modification found. The only way I could get it to run without Windows shutting down was to scan in safe mode, with the screensaver and power management turned off. Sections, IAT/EAT, Devices and "Show all" were unchecked (C: is the only drive present).




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