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Errors, also unable to connect to the internet


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41 replies to this topic

#1 pavendan

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Posted 06 March 2010 - 08:54 PM

I can not connect to the internet. The message is: Internet Explorer cannot display the webpage. Sometimes I get the following message:
Windows Internet Explorer
Script../../../../sscommon/commin/inc/ss_util.js Failed to Load
When I hit ok, similar message appears several times.
I run Windows XP on a Dell Inspiron 6000

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#2 Broni

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Posted 06 March 2010 - 09:18 PM

Let's see, if your connection is really out....

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

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#3 pavendan

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Posted 06 March 2010 - 09:25 PM

Broni,

I was able to connect to the internet in Safe Mode. This is the info I got from the Note pad. Thanks for your help!

Pato



Pinging google.com [74.125.65.147] with 32 bytes of data:



Reply from 74.125.65.147: bytes=32 time=36ms TTL=51

Reply from 74.125.65.147: bytes=32 time=36ms TTL=51

Reply from 74.125.65.147: bytes=32 time=52ms TTL=51

Reply from 74.125.65.147: bytes=32 time=39ms TTL=51



Ping statistics for 74.125.65.147:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 36ms, Maximum = 52ms, Average = 40ms

#4 Broni

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Posted 06 March 2010 - 09:29 PM

Is the log from Safe Mode with Networking, or from normal mode?

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#5 pavendan

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Posted 06 March 2010 - 09:35 PM

Safe Mode with Networking

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#6 Broni

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Posted 06 March 2010 - 09:40 PM

Please, run very same command in normal mode.

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#7 pavendan

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Posted 06 March 2010 - 09:57 PM

Broni,
After several error messages I was able to connect to the internet. This is the log:


Pato


Pinging google.com [74.125.67.147] with 32 bytes of data:



Reply from 74.125.67.147: bytes=32 time=42ms TTL=51

Reply from 74.125.67.147: bytes=32 time=35ms TTL=51

Reply from 74.125.67.147: bytes=32 time=34ms TTL=51

Reply from 74.125.67.147: bytes=32 time=34ms TTL=51



Ping statistics for 74.125.67.147:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 34ms, Maximum = 42ms, Average = 36ms

#8 Broni

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Posted 06 March 2010 - 10:03 PM

After several error messages I was able to connect to the internet

Talking about IE?

"Ping" shows perfect connection.

As for IE.

Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same problem?

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#9 pavendan

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Posted 06 March 2010 - 10:26 PM

Broni,

No. It worked fine. I did not get any errors

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#10 Broni

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Posted 06 March 2010 - 10:36 PM

It looks like one of add-ons is giving you problems.
Disable all of them, restart IE and then start enabling them one-by-one, restarting IE every time, until you find the culprit.

Main suspects - toolbars.

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#11 pavendan

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Posted 06 March 2010 - 11:26 PM

Broni,
I disabled all the Ads On. The computer is running much better. Can I just leave them all disabled?

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#12 Broni

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Posted 06 March 2010 - 11:28 PM

If you don't use them, sure thing :thumbsup:

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

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#13 pavendan

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Posted 06 March 2010 - 11:57 PM

Broni,
The computer would not download the file. Then the computer locked up. I turned it off. Turned it back on and is locked again

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#14 Broni

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Posted 07 March 2010 - 12:10 AM

What do you mean by locked?

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#15 pavendan

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Posted 07 March 2010 - 12:23 AM

The screen would not respond. Now it does not connect to the Internet again with the message Acquiring Network Address

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