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Infected – search results redirected, random pop ups


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12 replies to this topic

#1 Rhawn

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Posted 06 March 2010 - 08:24 PM

I’ve been infected! I have a virus or malware that redirects all my search results to sales lander, as well as pop ups to the same landers.

Here is what I have done so far:

AV:
MacAfee was installed and running when I got infected.
Installed AVG, updated and found nothing
Installed NOD32, which find a Trojan here and there and cleans it, but it does not correct the issue

Other tools:
Malwarebytes: Update, ran, found nothing
Spyware Blaster: Installed, updated when I got infected
Root Repeal: Ran and found nothing
Hijackthis: Installed and ran, I don’t know what I am looking @.

Two other things of note is that the pc in question was listed in the DMZ on my router, which I suspect caused the vulnerability. I have corrected the setting. I also get a Host Services crash every now and then.

Windows XP, SP3

Any help is greatly appreciated. Thanks!

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#2 Budapest

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Posted 08 March 2010 - 11:47 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Rhawn

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Posted 09 March 2010 - 12:07 PM

Thanks a bunch for taking the time to respond.

Here is the log as requested:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/09/2010 at 11:54 AM

Application Version : 4.34.1000

Core Rules Database Version : 4654
Trace Rules Database Version: 2466

Scan type : Complete Scan
Total Scan Time : 00:23:56

Memory items scanned : 228
Memory threats detected : 0
Registry items scanned : 6889
Registry threats detected : 0
File items scanned : 22648
File threats detected : 14

Adware.Tracking Cookie
C:\Documents and Settings\Rhawn\Cookies\rhawn@eb.adbureau[2].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@chitika[1].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@www.googleadservices[1].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@revsci[1].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@ads.mmodb[2].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@bridge1.admarketplace[1].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@analytics.ientry[2].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@ads.undertone[2].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@eas.apm.emediate[1].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@admarketplace[1].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@insightexpressai[1].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@www.justclicklocal[2].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@kontera[2].txt
C:\Documents and Settings\Rhawn\Cookies\rhawn@ads.telegraph.co[1].txt

#4 Budapest

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Posted 09 March 2010 - 03:40 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.

It is important that you do NOT reboot your computer between running rkill and Malwarebytes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Rhawn

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Posted 10 March 2010 - 09:38 AM

Thanks again for your time. Here is requested log. It found 3 things, yay! I cleaned them after it finished running.

Malwarebytes' Anti-Malware 1.44
Database version: 3828
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

3/10/2010 9:33:33 AM
mbam-log-2010-03-10 (09-33-29).txt

Scan type: Full Scan (C:\|)
Objects scanned: 269328
Time elapsed: 25 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 10 March 2010 - 04:38 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Rhawn

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Posted 11 March 2010 - 11:55 AM

Here is the requested log:

Process in memory: C:\WINDOWS\system32\svchost.exe:560;;BackDoor.Tdss.565;Eradicated.;
RegUBP2b-Rhawn.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
msdostr[1].exe;C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\PCL4OBH9;Trojan.Fakealert.11956;Deleted.;

#8 Budapest

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Posted 11 March 2010 - 04:06 PM

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Rhawn

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Posted 11 March 2010 - 08:01 PM

Unfortunately the same sir. Should I rerun any steps?

#10 Budapest

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Posted 11 March 2010 - 08:12 PM

Try this step again (download a freesh copy of rkill):

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.

It is important that you do NOT reboot your computer between running rkill and Malwarebytes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 Rhawn

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Posted 12 March 2010 - 08:30 AM

Here is the requested log.


Malwarebytes' Anti-Malware 1.44
Database version: 3853
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

3/12/2010 8:28:41 AM
mbam-log-2010-03-12 (08-28-41).txt

Scan type: Full Scan (C:\|D:\|F:\|)
Objects scanned: 355284
Time elapsed: 41 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 Budapest

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Posted 14 March 2010 - 08:26 PM

This needs a closer look. Please follow the instructions given here:

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 Orange Blossom

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Posted 15 March 2010 - 07:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/302797/infected-search-results-redirected-random-pop-ups/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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