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Can't run full scans any longer...


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28 replies to this topic

#1 TTCruzer

TTCruzer

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  • Local time:01:23 PM

Posted 06 March 2010 - 10:41 AM

I can no longer run full scans with MBAM or Norton Antivirus. Quick scans are fine and find nothing. If I run a full scan, eventually both programs freeze in the same way. They quit looking at more files, the keyboard is ignored, the mouse cursor moves, but clicking does nothing. 2 or 3 clicks later, the mouse locks up too. Can't open Start menu, bring up Task Manager, or access any other programs.

This seems to happen a lot faster if I bring up IE or Firefox.

DDS.txt Log:


DDS (Ver_09-12-01.01) - NTFSx86
Run by BobWarfield at 9:45:00.10 on Fri 03/05/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1357 [GMT -8:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: ActiveArmor Firewall *enabled* {EDC10449-64D1-46c7-A59A-EC20D662F26D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\ATKKBService.exe
C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\WINDOWS\system32\hasplms.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Program Files\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\LaCie\Network Assistant\LaCie Network Assistant.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\BobWarfield\My Documents\CustPC\DDS\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.thewarfields.com/MyHome.htm
uInternet Settings,ProxyOverride = 127.0.0.1
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\16.8.0.41\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: CDelHotkeys Object: {78875f5c-a685-4405-8dc5-d48dc65452b0} - c:\program files\delicious add-on for internet explorer\DeliciousExtension.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Delicious Toolbar: {61d1c847-df80-423a-8c6d-dc03b97e6ebe} - c:\program files\delicious add-on for internet explorer\DeliciousExtension.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
EB: Delicious Sidebar: {9d19c405-ba93-461b-871f-97992cc45972} - c:\program files\delicious add-on for internet explorer\DeliciousExtension.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [RocketDock] "c:\program files\rocketdock\RocketDock.exe"
uRun: [LaCie Ethernet Agent Startup] "c:\program files\lacie\network assistant\LaCie Network Assistant.exe"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [SoundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [Motive SmartBridge] c:\progra~1\sbcsel~1\smartb~1\MotiveSB.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
IE: E&xport to Microsoft Excel
IE: StumbleUpon PhotoBlog It!
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2C887991-08F0-11DC-A9B2-0012F0B227DD} - {B8D8B1D0-83AF-451B-8CD9-8F1BF4ED8FEA} - c:\program files\delicious add-on for internet explorer\DeliciousExtension.dll
IE: {2C887992-08F0-11DC-A9B2-0012F0B227DD} - {9D19C405-BA93-461b-871F-97992CC45972} - c:\program files\delicious add-on for internet explorer\DeliciousExtension.dll
IE: {2C887993-08F0-11DC-A9B2-0012F0B227DD} - {4D3D441F-9543-4941-B664-2EDCF9FC1B56} - c:\program files\delicious add-on for internet explorer\DeliciousExtension.dll
LSP: %SYSTEMROOT%\system32\nvappfilter.dll
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {00191E4B-49C2-48E2-A548-8F702D75622A} - hxxps://strtc.oracle.com/imtapp/res/jar/cnsload.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/F/D/9/FD9E437D-5BC8-4264-A093-DFA2C39D197E/LegitCheckControl.cab
DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} - hxxp://upload.smugmug.com/photos/activex/ImageUploader4-082807.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\bobwar~1\applic~1\mozilla\firefox\profiles\i0rcuzyu.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.thewarfields.com/MyHome.htm
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1008000.029\SymEFA.sys [2010-2-2 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nav\1008000.029\BHDrvx86.sys [2010-2-2 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1008000.029\cchpx86.sys [2010-2-2 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100204.001\IDSXpx86.sys [2010-2-5 329592]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-2-17 66632]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-11-9 54752]
R2 hasplms;HASP License Manager;c:\windows\system32\hasplms.exe -run --> c:\windows\system32\hasplms.exe -run [?]
R2 Norton AntiVirus;Norton AntiVirus;c:\program files\norton antivirus\engine\16.8.0.41\ccSvcHst.exe [2010-2-2 117640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-3-4 102448]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100304.052\NAVENG.SYS [2010-3-5 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100304.052\NAVEX15.SYS [2010-3-5 1324720]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-2-17 12872]
R4 atidgllk;atidgllk;c:\windows\atidgllk.sys [2007-8-20 5376]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S3 Asushwio;Asushwio;c:\windows\system32\drivers\ASUSHWIO.SYS [2007-8-20 5824]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-2-7 38224]
S3 NAVAP;NAVAP;\??\c:\program files\navnt\navap.sys --> c:\program files\navnt\NAVAP.sys [?]
S3 RTLWUSB;Realtek RTL8187 Wireless 802.11g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187.sys [2007-8-20 176128]
S3 SjyPkt;SjyPkt;c:\windows\system32\drivers\SjyPkt.sys [2007-8-20 13532]
S4 StumbleUponUpdateService;StumbleUponUpdateService;c:\program files\stumbleupon\StumbleUponUpdateService.exe [2008-12-18 120168]
UnknownUnknown dsload;dsload; [x]

=============== Created Last 30 ================

2010-03-05 17:05:58 0 ----a-w- c:\documents and settings\bobwarfield\defogger_reenable
2010-03-05 06:35:21 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-03-05 06:35:19 0 d-----w- c:\program files\SUPERAntiSpyware
2010-03-05 06:35:19 0 d-----w- c:\docume~1\bobwar~1\applic~1\SUPERAntiSpyware.com
2010-03-03 05:57:44 0 d-s---w- C:\ComboFix
2010-03-03 05:39:10 42 ----a-w- c:\windows\system32\RegistryEasy.lie
2010-03-03 05:33:40 0 d-----w- c:\program files\Registry Easy
2010-03-03 05:15:05 0 d-sh--w- C:\found.000
2010-03-03 03:26:09 0 d-sha-r- C:\cmdcons
2010-03-03 03:25:30 98816 ----a-w- c:\windows\sed.exe
2010-03-03 03:25:30 77312 ----a-w- c:\windows\MBR.exe
2010-03-03 03:25:30 261632 ----a-w- c:\windows\PEV.exe
2010-03-03 03:25:30 161792 ----a-w- c:\windows\SWREG.exe
2010-03-01 23:28:38 0 d-----w- c:\program files\Trend Micro
2010-03-01 19:13:06 0 d-----w- c:\windows\system32\wbem\Repository
2010-03-01 19:12:50 0 d-----w- c:\program files\GWizard
2010-03-01 17:25:10 882 ----a-w- c:\windows\RegSDImport.xml
2010-03-01 17:25:10 879 ----a-w- c:\windows\RegISSImport.xml
2010-03-01 17:25:10 131 ----a-w- c:\windows\IDB.zip
2010-03-01 17:25:10 1152444 ----a-w- c:\windows\UDB.zip
2010-03-01 17:24:38 0 d-----w- c:\program files\Spyware Doctor
2010-03-01 17:24:38 0 d-----w- c:\program files\common files\PC Tools
2010-03-01 16:52:15 399 ----a-w- c:\windows\is-FM497.lst
2010-03-01 16:52:15 10498 ----a-w- c:\windows\is-FM497.msg
2010-03-01 16:07:33 0 d-----w- c:\program files\Norton Support
2010-02-17 02:45:57 0 d-----w- c:\program files\GWizard(2)
2010-02-14 04:16:30 0 d-----w- C:\CECPV24
2010-02-06 20:23:44 8 ----a-w- C:\values_inch.bin
2010-02-06 20:23:44 8 ----a-w- C:\ncCustoms.bin
2010-02-06 20:21:37 0 d-----w- C:\OneCNC-XR3
2010-02-04 19:02:49 0 d-----w- c:\program files\iTunes

==================== Find3M ====================

2010-02-24 17:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-02-11 02:45:33 138784 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2010-02-11 02:45:13 202008 ----a-w- c:\windows\system32\PnkBstrB.exe
2010-01-20 20:53:10 73216 ----a-w- c:\windows\ST6UNST.EXE
2010-01-20 20:53:10 249856 ------w- c:\windows\Setup1.exe
2010-01-20 20:45:23 737280 ----a-w- c:\windows\iun6002.exe
2010-01-08 00:07:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-08 00:07:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll
2009-12-16 18:43:27 343040 ----a-w- c:\windows\system32\mspaint.exe
2009-12-14 07:08:23 33280 ----a-w- c:\windows\system32\csrsrv.dll
2009-12-08 19:26:15 2145280 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-12-08 18:43:51 2023936 ----a-w- c:\windows\system32\ntkrnlpa.exe
2008-10-04 15:22:18 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008100420081005\index.dat

============= FINISH: 9:45:28.00 ===============

Attached Files



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#2 myrti

myrti

    Sillyberry


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Posted 09 March 2010 - 06:53 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 TTCruzer

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Posted 09 March 2010 - 07:16 PM

myrti, running OTL definitely uncovers the problem. It freezes before completing the scan. It says in the status:

Looking for newly created files: C:\WINDOWS\System32\idecoi.dll...

Mouse and keyboard are completely frozen. Tried it twice with a reboot and fresh download each time.

FWIW, I have made no changes since my first post.

Best,

BW

#4 myrti

myrti

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Posted 09 March 2010 - 07:35 PM

Hi,

ok, please run ComboFix instead then:
Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#5 TTCruzer

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Posted 09 March 2010 - 09:23 PM

myrti, I downloaded and ran ComboFix as suggested. After a short while it freezes without producing a log. The screen says "Completed Stage_4".

#6 myrti

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Posted 09 March 2010 - 09:33 PM

Hi,

please abort the scan. Download a fresh copy of ComboFix, rename it to fun.com and run it again.

Does it also stall?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#7 TTCruzer

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Posted 09 March 2010 - 10:10 PM

After renaming to fun.com, it ran for a long time before it started saying, "Completed Stage X". But, it still wound up freezing in the same place:

Completed Stage_4



#8 myrti

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Posted 10 March 2010 - 12:13 PM

Hi,

can you please run ComboFix once more and when it hangs please bring up Taskmanger (by pressing ctrl+alt+del ) and check which cfxxe processs has hung. Please post the name in oyur next rename.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#9 TTCruzer

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Posted 10 March 2010 - 03:53 PM

myrti,

I downloaded, renamed to "bozon.exe", and ran ComboFix again, this time with TaskMgr up. Something closed Task Manager 3 times while I watched. I reopened each time, and it was up when the machine hung. I saw the following at the top of a cpu utilization sorted list:

3 x CF19313.cfxxe processes
1 x PEV.exe process
1 x NirCmd.cfxxe process
1 x PEV.cfxxe process

Earlier, there had been a PV.cfxxe as well, but it was gone by this stage.

#10 myrti

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Posted 10 March 2010 - 04:59 PM

Hi,

Please try killing of the PEV.exe, NirCmd.cfxxe and PEV.cfxxe one by one and let me know if ComboFix continues its run after that.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#11 TTCruzer

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Posted 10 March 2010 - 05:23 PM

OK, that got it to run. By repeatedly killing PEV.exe and PEV.cfxxe (whack a mole), I was able to get ComboFix to run all the way through. I have attached the log file and the combofix file.

Attached Files



#12 myrti

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Posted 10 March 2010 - 05:48 PM

Hi,

please empty your cache:
Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.

Afterwards try running a new scan with OTL. If that doesn't work please try running it from safe mode.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#13 TTCruzer

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Posted 10 March 2010 - 08:17 PM

Well, I flushed the cache. Still can't run OTL either in normal or safe mode. It just hangs.

Best,

BW

#14 myrti

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Posted 11 March 2010 - 07:58 AM

Hi,

Please download SystemLook from jpshortstuff and save it to your Desktop
Download Mirror #1
Download Mirror #2
  • Double-click the SystemLook and copy/paste the following into the box
    CODE
    :file
    C:\WINDOWS\System32\idecoi.dll
  • Hit the Look button. Let it finish the scan
  • A log will then pop-up to your Desktop.. Post the content of the log here in your next reply

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#15 TTCruzer

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Posted 11 March 2010 - 10:35 AM

System hangs immediately if I try that. Does that mean idecoi.dll is the offender?

Interestingly, I went back and tried OTL and safe mode, and that is the file it is on when it hangs too.

Best,

BW




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