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have an infection, can't figure out what it is


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2 replies to this topic

#1 monsterjacket

monsterjacket

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  • Local time:02:46 PM

Posted 05 March 2010 - 11:35 PM

I started computer couple days ago first thing it did was go into recovery.

Running XP SP2, was running shaw secure prior to infection. Now I am running the original Norton Internet Security 2005 that came with the computer. It doesn't see anything, fully updated.

I ran Malwarebytes only found a couple of cookies and hotkeys it did not like. Removed those. I still can not get into my admin folder, this bug is only letting me into the admin folder that it created. Even in safe mode, I can only get into the original adamin folder with the malbyteware "unlock" tool.

Here is my gmer log

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-03-05 21:06:29
Windows 5.1.2600 Service Pack 2
Running: gmer.exe; Driver: C:\DOCUME~1\HP_ADM~1.YOU\LOCALS~1\Temp\kwwyypod.sys


---- System - GMER 1.0.15 ----

SSDT PCTCore.sys ZwCreateKey [0xF840AE22]
SSDT PCTCore.sys ZwCreateProcess [0xF83EBCDC]
SSDT PCTCore.sys ZwCreateProcessEx [0xF83EBECE]
SSDT PCTCore.sys ZwDeleteKey [0xF840B610]
SSDT PCTCore.sys ZwDeleteValueKey [0xF840B8C4]
SSDT PCTCore.sys ZwOpenKey [0xF8409B14]
SSDT PCTCore.sys ZwRenameKey [0xF840BD30]
SSDT PCTCore.sys ZwSetValueKey [0xF840B0E2]
SSDT PCTCore.sys ZwTerminateProcess [0xF83EB982]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
---- Processes - GMER 1.0.15 ----

Library C:\Program (*** hidden *** ) @ C:\WINDOWS\system32\svchost.exe [760] 0x10000000
Library C:\Program (*** hidden *** ) @ C:\WINDOWS\system32\svchost.exe [880] 0x10000000
Library C:\Program (*** hidden *** ) @ C:\WINDOWS\system32\svchost.exe [908] 0x10000000

---- EOF - GMER 1.0.15 ----


here are the dds logs

DDS (Ver_09-12-01.01) - NTFSx86
Run by HP_Administrator at 21:14:25.25 on Fri 03/05/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.503.137 [GMT -7:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\WINDOWS\system32\HPZipm12.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Registry Mechanic\RegMech.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\HP\KBD\KBD.EXE
C:\Documents and Settings\HP_Administrator.YOUR-55E5F9E3D2\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [RegistryMechanic] c:\program files\registry mechanic\RegMech.exe /H
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe /Consumer
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\309731\program\Updates from HP.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0\bin\npjpi150.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} - hxxp://ax.emsisoft.com/asquared.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
Notify: igfxcui - igfxsrvc.dll

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2004-8-27 197992]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\CCPROXY.EXE [2004-8-27 235168]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2004-8-27 181608]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\NAVAPSVC.EXE [2004-8-30 177264]
R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\common files\pc tools\smonitor\StartManSvc.exe [2010-3-3 632792]
R2 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\SAVRTPEL.SYS [2004-7-23 50312]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100303.005\NAVENG.Sys [2010-3-4 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100303.005\NavEx15.Sys [2010-3-4 1324720]
R3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\SAVRT.SYS [2004-7-23 338056]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\CCPWDSVC.EXE [2004-8-27 79208]
S3 SAVScan;SAVScan;c:\program files\norton internet security\norton antivirus\SAVSCAN.EXE [2004-7-23 198368]

=============== Created Last 30 ================

2010-03-06 01:28:22 0 d-----w- c:\docume~1\hp_adm~1.you\applic~1\Registry Mechanic
2010-03-06 00:16:57 0 d-----w- c:\windows\system32\appmgmt
2010-03-05 03:47:43 0 d-----w- c:\windows\system32\CatRoot_bak
2010-03-05 03:44:25 453760 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-03-05 03:42:06 2136064 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-03-05 03:42:04 2180352 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-03-05 03:42:03 2015744 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-03-05 03:42:00 2057728 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-03-05 03:41:27 272128 ------w- c:\windows\system32\drivers\bthport.sys
2010-03-05 03:41:27 272128 ------w- c:\windows\system32\dllcache\bthport.sys
2010-03-05 03:32:03 0 d-----w- c:\program files\SymNetDrv
2010-03-05 03:20:35 0 d-----w- c:\windows\system32\PreInstall
2010-03-04 05:37:40 0 d-----w- c:\docume~1\hp_adm~1.you\applic~1\Malwarebytes
2010-03-04 05:37:36 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-04 05:37:34 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-04 05:37:34 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-04 05:37:34 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-03-04 05:32:49 880640 ----a-w- c:\windows\system32\UniBox10.ocx
2010-03-04 05:32:49 212992 ----a-w- c:\windows\system32\UniBoxVB12.ocx
2010-03-04 05:32:49 1101824 ----a-w- c:\windows\system32\UniBox210.ocx
2010-03-04 05:11:10 767952 ----a-w- c:\windows\BDTSupport.dll.old
2010-03-04 05:11:10 1640400 ----a-w- c:\windows\PCTBDCore.dll.old
2010-03-04 05:10:10 0 d-----w- c:\program files\common files\PC Tools
2010-03-04 05:10:09 0 d-----w- c:\program files\Spyware Doctor
2010-03-04 04:50:06 0 d-sh--r- C:\cmdcons
2010-03-04 04:49:46 0 d-----w- c:\windows\setupupd
2010-03-03 20:46:05 0 d-----w- c:\windows\system32\Lang
2010-03-03 20:45:43 163840 ----a-w- c:\windows\system32\igfxres.dll
2010-03-03 20:45:13 1874 --sha-r- c:\windows\system32\drivers\103C_HP_CPC_PX759AA-ABA a1120n_YC_0Pavi_QCNH522_E53NAsyEPC1_47_IGoldfish3_SASUSTeK Computer INC._V1.xx_B3.20_T050331_WXP2_L409_M504_J200_7Intel_8Pentium 4_93.06_#050823_N10EC8139_Z11C1048C_G80862582.MRK
2010-03-03 20:44:23 0 d-----w- c:\docume~1\hp_adm~1.you\applic~1\Symantec
2010-03-03 20:41:57 0 d-----w- c:\windows\system32\RTCOM
2010-03-03 17:49:10 0 d-----w- c:\windows\system32\SoftwareDistribution
2010-03-03 17:45:21 21504 ----a-w- c:\windows\system32\hidserv.dll
2010-03-03 17:45:19 14848 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2010-03-03 17:45:10 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2010-03-03 17:45:08 25856 ----a-w- c:\windows\system32\drivers\usbprint.sys
2010-03-03 17:45:01 9600 ----a-w- c:\windows\system32\drivers\hidusb.sys
2010-03-03 17:45:00 31616 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2010-03-03 17:44:53 17024 ----a-w- c:\windows\system32\drivers\usbohci.sys
2010-03-03 17:21:55 0 d-sh--r- c:\windows\system32\dllcache
2010-02-23 07:41:47 0 d-----w- c:\program files\Ask.com
2010-02-09 14:57:36 0 d-----w- c:\docume~1\alluse~1\applic~1\Readon

==================== Find3M ====================

2009-12-31 16:14:12 352640 ----a-w- c:\windows\system32\dllcache\srv.sys
2009-12-16 12:58:04 343040 ----a-w- c:\windows\system32\mspaint.exe
2009-12-16 12:58:04 343040 ----a-w- c:\windows\system32\dllcache\mspaint.exe
2009-12-16 12:57:07 18432 ----a-w- c:\windows\system32\dllcache\iedw.exe
2009-12-14 07:35:35 33280 ----a-w- c:\windows\system32\dllcache\csrsrv.dll
2009-12-14 07:35:35 33280 ----a-w- c:\windows\system32\csrsrv.dll
2009-12-08 09:13:51 474112 ----a-w- c:\windows\system32\dllcache\shlwapi.dll

============= FINISH: 21:15:26.93 ===============




here is the hijack this log



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:55:55 PM, on 3/5/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\explorer.exe
L:\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - PC Tools - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

--
End of file - 6026 bytes



I know it said to zip but I can't see the attach file

Anyhelp would be greatly appreciated

Edit: Moved topic from Am I infected? What do I do? to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,766 posts
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  • Local time:11:46 PM

Posted 10 March 2010 - 06:22 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

    Sillyberry


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Posted 17 March 2010 - 08:25 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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