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computer freezing


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3 replies to this topic

#1 tarek.hajeh

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Posted 05 March 2010 - 11:23 PM

Dear

I've installed a program (called CD Menu)where my norton antivirus (symantec endpoint protection) has reported a malwre but i installed the program and it run normally
this program caused to disable my antivirus protection, quickly i removed the program and scanned my computer where it found 3 viruses and quarantined it
the next day i was not able to connect to my office network (when i start my computer and the network cable is in the computer freeze on the desktop background with no icons nor taskbar and start menu appears and when i press the start button no action the only thing i can do is to press the power button for 10 seconds to shutdown the computer.
and i have to unplug the network cable and the wifi should be off to start the computer
after the computer starts i can access the internet via wifi but when i plug the office network cable it still run nrmally but when I start paperport or go to my network places the computer freeze and again i have press the power button to shutdown the computer and start it again.
i'm using windows xp professional with SP3
my IT advised me to use combofix as this is a malware, i scanned my computer with combfix following the instructions of bleepingcomputers and i saved the log file in my computer
any advidse

Best Regards.

Tarek

Edited by Pandy, 06 March 2010 - 12:28 AM.
Moved from Windows XP Home and Pro to a more appropriate forum ~Pandy


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#2 Pandy

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Posted 06 March 2010 - 12:34 AM

Hello tarek.hajeh,

Since you have a ComboFix log saved you may go ahead and begin a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum and post your logfile. Good luck to you.

Edited by Pandy, 06 March 2010 - 12:34 AM.

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#3 Orange Blossom

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Posted 06 March 2010 - 06:49 PM

Hello,

I see you created the new topic, but you neglected to post the log. Please post the log as a response to the new topic and I will merge the two posts into one.

Orange Blossom :thumbsup:
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#4 Pandy

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Posted 07 March 2010 - 03:56 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/300759/im-inficted-with-malware/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Pandy~
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