I've installed a program (called CD Menu)where my norton antivirus (symantec endpoint protection) has reported a malwre but i installed the program and it run normally
this program caused to disable my antivirus protection, quickly i removed the program and scanned my computer where it found 3 viruses and quarantined it
the next day i was not able to connect to my office network (when i start my computer and the network cable is in the computer freeze on the desktop background with no icons nor taskbar and start menu appears and when i press the start button no action the only thing i can do is to press the power button for 10 seconds to shutdown the computer.
and i have to unplug the network cable and the wifi should be off to start the computer
after the computer starts i can access the internet via wifi but when i plug the office network cable it still run nrmally but when I start paperport or go to my network places the computer freeze and again i have press the power button to shutdown the computer and start it again.
i'm using windows xp professional with SP3
my IT advised me to use combofix as this is a malware, i scanned my computer with combfix following the instructions of bleepingcomputers and i saved the log file in my computer
Edited by Pandy, 06 March 2010 - 12:28 AM.
Moved from Windows XP Home and Pro to a more appropriate forum ~Pandy