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A lot of error codes!


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11 replies to this topic

#1 lindaga35

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Posted 05 March 2010 - 06:08 PM

Hello, I have been getting a lot of error codes lately. i tried to download some music from my computer to my cell phone. but when i was installing the new cell phone i got these error codes.



BC Code: 9cBCPI:00000000BCP2:8054E0Fo
BCP3:A2000000
BCP4:84010400 OSVER:5_1_2600 SP:3_0
Product:768_1


when i tried to run malwarebytes, i get this code

732(0,0)

thanks,
Linda :thumbsup:

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#2 Casey_boy

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Posted 06 March 2010 - 02:52 PM

Hi,

Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4
  • Before we begin, you should disable any anti-malware software you have installed so they do not interfere with RKill - as some anti-malware software detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links please let me know
Then update MalwareBytes anti-malware and run a scan. Please post the scan results log.

Casey

Edited by Casey_boy, 06 March 2010 - 02:52 PM.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#3 lindaga35

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Posted 07 March 2010 - 09:44 AM

thank you, im doing the rkill now. i will post it after this.

#4 lindaga35

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Posted 07 March 2010 - 05:11 PM

I tried to download link 1 but it totally froze my computer up. i had to turn off manually. what do i do now?

Linda

#5 Casey_boy

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Posted 07 March 2010 - 06:22 PM

  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links please let me know


Casey

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#6 lindaga35

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Posted 07 March 2010 - 06:32 PM

my antivirus keeps popping up when i try to download it. is that normal?

after downloading the second link it ran, i think. here is the results.

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as DAN on 03/07/2010 at 18:42:19.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\DAN\My Documents\Downloads\rkill.scr


Rkill completed on 03/07/2010 at 18:42:42.


Malwarebytes results.

Malwarebytes' Anti-Malware 1.44
Database version: 3834
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/7/2010 10:00:26 PM
mbam-log-2010-03-07 (22-00-26).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 226491
Time elapsed: 2 hour(s), 41 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


what should I do now?
thanks,


Linda

Edited by lindaga35, 07 March 2010 - 10:07 PM.


#7 Casey_boy

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Posted 08 March 2010 - 04:29 AM

Hi,

my antivirus keeps popping up when i try to download it. is that normal?


Yes it is:

Before we begin, you should disable any anti-malware software you have installed so they do not interfere with RKill - as some anti-malware software detect RKill as malicious


Both of those logs are clean. But I'm not convinced that your computer is. So I'm going to ask you to run one more scan for me.
Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#8 lindaga35

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Posted 08 March 2010 - 05:54 PM

It said the online scanner is being updated, i found this Kaspersky Internet Security 2010. It said I can down load it for free for 30 days.


Do you want me to do this?

Linda

#9 Casey_boy

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Posted 08 March 2010 - 06:07 PM

Sorry about that! Thank you for letting me know.

No, we'll try using another on-line scanner:

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Casey

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* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#10 lindaga35

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Posted 09 March 2010 - 07:54 PM

The scan didnt show anything, somehow i clicked the wrong thing and i didnt get a report to post. do you want me to run it again?

thanks,
Linda

#11 Casey_boy

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Posted 10 March 2010 - 03:41 AM

No - If you're sure it didn't detect anything :thumbsup:

I don't think your issue is malware related. We have checked your PC with a few different tools and they've come back clean. The error codes you originally posted are normally related to issues with hardware drivers. You should ensure that the driver you are installing for your hardware device is the one intended for your Operating System.

Further reading here.

Casey

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#12 lindaga35

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Posted 10 March 2010 - 05:50 PM

Thank you So Much Casey for helping me.

we can close this thread if its ok with you. i will scan everyday.

Thanks again,
Linda




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