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#1 shogun697

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Posted 05 March 2010 - 03:11 PM

I got Blue screen STOP 00000007E error:.
I was loading avast free anti vivus when i had a problem with the power.Now anytime I try to turn it on I get blue screen.Its my friends computer and hes freaking out.Its happening just as i'm logging.so i may have to try it in safe mode.Also i did get a chance to log on once and checked the programs and avast was not in programs but icon was on screen.thanks for the help

Edited by Andrew, 05 March 2010 - 07:10 PM.
Mod Edit: Moved to AII - AA


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#2 cryptodan

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Posted 05 March 2010 - 04:17 PM

You maybe infected, and the virus that you have is preventing the installation and execution of malware detection tools.

#3 shogun697

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Posted 05 March 2010 - 04:28 PM

thanks cryptodan i just done a restore to a week ago before i put in avast and super anti spyware and still got the blue screen?? I'm at a loss

#4 cryptodan

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Posted 05 March 2010 - 04:37 PM

System restores wont do any good as the infection can propagate to the restore points so your computer would always be infected.

#5 shogun697

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Posted 06 March 2010 - 12:56 PM

My mistake took a photo of it on my phone and its a STOP 00000007f error.Still stuck any ideas??

#6 Guest_Funnel Web_*

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Posted 06 March 2010 - 01:23 PM

Will this help
http://safemode.wordpress.com/2008/02/09/stop-0x0000007f-blue-screen-error-message/


#7 cryptodan

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Posted 06 March 2010 - 01:25 PM

You do not need to put the URL in a code block it makes it unclickable.

#8 shogun697

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Posted 06 March 2010 - 01:33 PM

thanks i had a look at that and it seems to just be for older OS and not for vista. do you have a link for vista.As I said its my friends compurt and hes freaking Thanks again

#9 shogun697

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Posted 10 March 2010 - 02:37 PM

Thanks cryptodan and funnel web I fixed it at last.I downloaded a program to remove avast to my memory stick and started my friends computer on safe mode and ran it and it removed avast.Computer is now running ok again.Thanks

#10 boopme

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Posted 10 March 2010 - 03:23 PM

Why don't you run an MBAM scan anyway...
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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