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pls interpret Combofix txt


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#1 tigermtn

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Posted 05 March 2010 - 02:49 PM

hi -- last week my husband's computer wiped itself out (temporarily) and we contacted an online service to find the cause. they said it could be a virus and connected me to their virus removal dept. i was told if there is no virus, i would get my money back ($85).
the lady that did the "cleaning" was IMO an uneducated helper, hired to run software. i vaguely doubted that what ComboFix deleted were viruses (i have removed malware myself several times in the past), but she was adamant about it.

since it didn't fix the problem, she claimed the computer had been hacked and that was that.... eventually a friend's techie restored the files (long story).

i would like to post the ComboFix.txt file to you for your evaluation. if you agree there was no virus (we have Mcaffe installed & current) i will try to get my money back. bwt, i could just barely stop her from deleting the report......!

thanks for your time.

Edited by Orange Blossom, 05 March 2010 - 09:29 PM.
Move to AII. ~ OB


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#2 Casey_boy

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Posted 06 March 2010 - 02:13 PM

Hi,

We don't accept ComboFix logs in this forum. Instead;

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *





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