the lady that did the "cleaning" was IMO an uneducated helper, hired to run software. i vaguely doubted that what ComboFix deleted were viruses (i have removed malware myself several times in the past), but she was adamant about it.
since it didn't fix the problem, she claimed the computer had been hacked and that was that.... eventually a friend's techie restored the files (long story).
i would like to post the ComboFix.txt file to you for your evaluation. if you agree there was no virus (we have Mcaffe installed & current) i will try to get my money back. bwt, i could just barely stop her from deleting the report......!
thanks for your time.
Edited by Orange Blossom, 05 March 2010 - 09:29 PM.
Move to AII. ~ OB