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Rootkit infection: Trojan.PWS userinit.exe


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2 replies to this topic

#1 Teagan

Teagan

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  • Local time:02:44 PM

Posted 05 March 2010 - 02:10 PM

Hi everyone,

Images (on all sites) disappear, re-appear and sometimes fade away slowly.
Even the buttons on my toolbar disappear/re-appear and at times fade away when I mouse over. Have a screen shot of a tool bar buttons half faded away. Odd also URL in address box is not complete either (It shows in screenshot) And Firefox constantly crashes. Also Forecast Fox icons in system tray do the same thing as others, fade in fade out disappear re-appear)
It is freaky. I'm careful at what I do, but others have used my computer, so who knows what havoc they have caused.

I use Firefox's default theme (3.6)
Anti-virus AVG free 8.5
Spyware Guard v2.2
Spybot
Spyware Blaster 4.2
a-Squared free 4.5
Hitman Pro 3.5
Malwarebytes' Anti-Malware
Hijack This 2.0.0
Zone Alarm firewall 8.0
Windows XP
Firefox 3.6

Most recent program installed (other than security programs): Golf Buddy Manager (It is a program that allows golf courses to be uploaded to the Golf Buddy GPS golf accessory)

Nasty things that have been found in security scans:
AVG scan results 2/08/10
(Ran this scan because I was experiencing google re-directs)
Trojan Horse Rootkit-Patkes.U

Hitman Pro 3.5 scan 3/01/10
GBProxyps.dll (Rootkit)- C:\WINDOWS\system32
atapi.sys (Rootkit) - C:\WINDOWS\system32\Drivers

Malwarebytes' Anti-Malware 1.44
mbam-log-2010-03-03

Ran in safe mode
(The bad bits)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.PWS) -> Data: c:\windows\system32\userinit.exe -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.PWS) -> Data: system32\userinit.exe -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{D96D57D0-BEE4-4F39-8345-F2BE0507D12A}\RP1395\A0167995.exe (Trojan.PWS) -> No action taken.


I've installed latest version of Highjack This (Uploaded exe to desktop, but it was not there. So I went into my download box and opened and installed it from there.) Something is going on I couldn't get AVG to begin a scan, so I closed it and reopened it then it closed instantly. Also I had just moved desktop icons around some and they went back to where they originally were. And sometime Malwarebytes won't open. >> Error code: 703 (0,7)


Wednesday night I ran Malwarebytes' in safe mode. And that dang Trojan PWS appeared again (first appearance was in a Monday Mar 1 scan in regular mode) . Removed it and yesterday (Thurs March 4) everything was great. Online all day and night til 11:30 pm and not one sign of trouble. Today (Fri March 5) I logged on at 8:00 am and boom images start disappearing again. I ran Bitdefender online quick scan (Wednesday) it found 0 infections.



I was advised here, by Boopme to follow steps 6-8 here.
Which I have done.

Logs:
(Some asterisks denote deletion of personal identifiable info.)

DDS (Ver_09-12-01.01) - NTFSx86

Run by ***** ***** at 10:07:47.40 on Fri 03/05/2010
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_18
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.247.35 [GMT -6:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\a-squared free\a2service.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\SMC\SMCWUSB-G 802.11g Wireless USB 2.0 Adapter\SMCWGUTI.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\***** *****\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://charter.net/
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
mSearchAssistant = hxxp://www.google.com
BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor: {0bf43445-2f28-4351-9252-17fe6e806aa0} - c:\program files\siteadvisor\SiteAdv.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [ViewMgr] c:\program files\viewpoint\viewpoint manager\ViewMgr.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\******~1\startm~1\programs\startup\spywar~1.lnk - c:\program files\spywareguard\sgmain.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\smcwus~1.lnk - c:\program files\smc\smcwusb-g 802.11g wireless usb 2.0 adapter\SMCWGUTI.exe
mPolicies-system: EnableLUA = 0 (0x0)
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F}
Trusted Zone: microsoft.com\www
Trusted Zone: mycharterconnection.com\www
DPF: vzTCPConfig - hxxp://www2.verizon.net/help/fios_settings/include/vzTCPConfig.CAB
DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} - hxxps://components.viewpoint.com/MTSInstallers/MetaStream3.cab?url=http://www.viewpoint.com/cgi-bin/installer.v4/vet_install_popup.pl?www.viewpoint.com&6&&unknown&unknown&www.viewpoint.com&6&&unknown&unknown&www.viewpoint.com&6&&unknown&unknown&www.viewpoint.com&6&&unknown&unknown&www.viewpoint.com
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1229553062265
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1229552827796
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} - hxxp://acs.pandasoftware.com/activescan/as5free/asinst.cab
DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} - hxxp://support.f-secure.com/ols/fscax.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,4960/mcfscan.cab
DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} - hxxp://by104fd.bay104.hotmail.msn.com/activex/HMAtchmt.ocx
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\******~1\applic~1\mozilla\firefox\profiles\7cck1e7d.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.startup.homepage - hxxp://*****************/**-admin/
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-5-27 335240]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2007-3-1 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-5-27 108552]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2006-2-8 353672]
R3 ZD1211BU(Atheros);Atheros ZD1211B IEEE 802.11 Wireless LAN Driver (USB)(Atheros);c:\windows\system32\drivers\ZD1211BU.sys [2008-4-11 722432]
S1 SASDIFSV;SASDIFSV;\??\c:\program files\superantispyware\sasdifsv.sys --> c:\program files\superantispyware\SASDIFSV.SYS [?]
S1 SASKUTIL;SASKUTIL;\??\c:\program files\superantispyware\saskutil.sys --> c:\program files\superantispyware\SASKUTIL.sys [?]
S3 ADM8511;ADMtek ADM8511/AN986 USB To Fast Ethernet Converter;c:\windows\system32\drivers\ADM8511.SYS [2006-2-7 20160]
S3 SASENUM;SASENUM;\??\c:\program files\superantispyware\sasenum.sys --> c:\program files\superantispyware\SASENUM.SYS [?]

=============== Created Last 30 ================

2010-03-05 16:03:03 0 ----a-w- c:\documents and settings\***** *****\defogger_reenable
2010-03-04 04:34:45 0 d-----w- c:\docume~1\******~1\applic~1\QuickScan
2010-03-03 21:40:18 0 d-----w- c:\program files\Trend Micro
2010-03-02 22:32:21 12872 ----a-w- c:\windows\system32\bootdelete.exe
2010-02-28 00:02:26 0 d-----w- c:\docume~1\******~1\applic~1\LocalLow
2010-02-27 23:48:45 7680 ----a-w- c:\windows\system32\GBSinkps.dll
2010-02-27 23:48:45 73728 ----a-w- c:\windows\system32\GBProxy.exe
2010-02-27 23:48:45 299008 ----a-w- c:\windows\system32\GBSink.dll
2010-02-27 23:48:38 1097728 ----a-w- c:\windows\system32\libeay32.dll
2010-02-27 23:48:37 86016 ----a-w- c:\windows\system32\GBzipdll.dll
2010-02-27 23:48:37 442368 ----a-w- c:\windows\system32\GBSinkCli.exe
2010-02-27 23:48:37 184320 ----a-w- c:\windows\system32\JPNRES.dll
2010-02-27 23:48:37 151552 ----a-w- c:\windows\system32\JPNXRES.dll
2010-02-27 23:48:35 47616 ----a-w- c:\windows\system32\slabunin2k.exe
2010-02-27 23:48:30 101 ----a-w- c:\windows\system32\slabunin.u2k
2010-02-27 23:48:25 0 d-----w- c:\program files\DECA System
2010-02-26 12:50:05 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-02-09 04:58:37 0 d-----w- c:\program files\a-squared Free
2010-02-08 22:44:27 0 d-----w- c:\documents and settings\***** *****\*****Log
2010-02-08 13:58:27 370 ----a-w- c:\windows\system32\.crusader
2010-02-08 13:48:55 15944 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-02-08 13:08:58 0 d-----w- c:\docume~1\alluse~1\applic~1\Hitman Pro
2010-02-08 13:08:46 0 d-----w- c:\program files\Hitman Pro 3.5
2010-02-08 05:00:28 0 d-----w- c:\docume~1\******~1\applic~1\Malwarebytes
2010-02-08 05:00:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-08 05:00:06 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-02-08 05:00:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-08 05:00:03 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

==================== Find3M ====================

2010-02-26 12:49:40 411368 ----a-w- c:\windows\system32\deploytk.dll
2010-02-08 14:05:49 95360 ----a-w- c:\windows\system32\drivers\atapi.sys
2007-02-13 00:03:14 5251 -c--a-w- c:\program files\hijackthis.log
2006-11-01 19:05:02 84792 -c--a-w- c:\program files\ZoomIt.exe
2006-07-29 14:47:44 5218 -c--a-w- c:\program files\startuplist.txt
2006-02-22 18:34:21 4428056 -c--a-w- c:\program files\pldt.dat
2006-02-22 18:34:21 25 -c--a-w- c:\program files\block_opt.ini
2006-02-22 18:34:21 0 -c--a-w- c:\program files\shutdown.dat
2006-02-22 18:34:21 0 -c--a-w- c:\program files\block_list.txt
2006-02-22 18:34:21 0 -c--a-w- c:\program files\allow_list.txt
2006-02-22 18:33:17 2122 -c--a-w- c:\program files\trial.html
2006-02-22 17:52:36 656 -c--a-w- c:\program files\workspace.dat
2006-02-13 23:42:52 2777088 ----a-w- c:\program files\FoxitReader.exe
2005-12-15 08:47:36 2339752 -c--a-w- c:\program files\openofficeorg4.cab
2005-12-15 08:47:26 49451134 -c--a-w- c:\program files\openofficeorg3.cab
2005-12-15 08:43:44 6250717 -c--a-w- c:\program files\openofficeorg2.cab
2005-12-15 08:43:24 17710121 -c--a-w- c:\program files\openofficeorg1.cab
2005-12-15 08:42:04 217 -c--a-w- c:\program files\setup.ini
2005-12-15 08:42:02 2731520 -c--a-w- c:\program files\openofficeorg20.msi
2005-02-24 19:53:02 0 -c--a-w- c:\program files\active_scripts.txt
2005-02-16 17:06:16 218112 ----a-w- c:\program files\HijackThis.exe
2004-10-05 21:01:16 4268032 -c--a-w- c:\program files\wintasks.exe
2004-10-05 21:00:30 2001 -c--a-w- c:\program files\ngs.txt
2004-09-08 18:17:48 311988 -c--a-w- c:\program files\wtpromanual.pdf
2004-09-07 15:56:00 9823 -c--a-w- c:\program files\TITLE.GIF
2004-07-19 14:51:18 827 -c--a-w- c:\program files\arrow2.gif
2002-03-11 09:06:30 1822520 -c--a-w- c:\program files\instmsiw.exe
2002-03-11 08:45:04 1708856 -c--a-w- c:\program files\instmsia.exe

============= FINISH: 10:09:59.18 ===============

I am worried sick. Any help would be much appreciated.

Thank you,
Teagan

Attached Files


Edited by Teagan, 05 March 2010 - 04:30 PM.


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#2 Shannon2012

Shannon2012

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Posted 08 March 2010 - 12:00 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 extremeboy

extremeboy

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Posted 15 March 2010 - 08:20 PM

Hello.

Due to Lack of feedback, this topic is now Closed

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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