Posted 05 March 2010 - 11:44 AM
Background: My daughter's new computer got infected. The virus is security tool.
It sets up in the middle third of the screen.
I have looked at and attempted the instructions on this site for removal but...
when I use the tip of start, type %UserProfile%\desktop to be able to get the program to "work" ie it brings up a small screen asking if i will allow it to run. It opens the small black window for a second. I have done this 3-4 times. The security tool screen is still in the center--is it supposed to be there?
I downloaded MBAM from a flash drive, renamed it, and tried to install it. A little bluish circle appeared and disappeared.
Than I used the userprofile window to try to install it, bluish circle and nothing. I guess any screen asking for approval/or where to put it are hidden behind the security tools screen. Even with the window showing the desktop I can't add folders or rename them on the c drive.
What am I not doing correctly?
I am not familiar with windows after win95. I use a mac.