Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Vista Antispyware 2010


  • This topic is locked This topic is locked
10 replies to this topic

#1 achmell

achmell

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 05 March 2010 - 12:46 AM

Ok so this is how it happened.

I was browsing and all of a sudden I saw the Vista Antispyware 2010 popup and I was suspicious so I googled it. Of course I have been infected with malware. SO In a panic i tried to follow the obscure registry-deletion steps from my google search, nothing changed. Then I tried using malware bytes, nothing changed, also ad aware and killbox to kill the registy entries. NOTHING. So i did a system restore from a couple days ago and thank god no more antispyware 2010.

BUT

Now my gmail is all messed up with errors, and when I try to play online divx files they won't load (i only see the code for the player...) and I am getting "encoding errors" and connectivity problems through firefox.

I am very concerned and very tired, and very poor, someone please, PLEASE help me.

Edited by achmell, 05 March 2010 - 12:58 AM.


BC AdBot (Login to Remove)

 


#2 achmell

achmell
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 05 March 2010 - 12:50 AM

Ok so this is how it happened.

I was browsing and all of a sudden I saw the Vista Antispyware 2010 popup and I was suspicious so I googled it. Of course I have been infected with malware. SO In a panic i tried to follow the obscure registry-deletion steps from my google search, nothing changed. Then I tried using malware bytes, nothing changed, also ad aware and killbox to kill the registy entries. NOTHING. So i did a system restore from a couple days ago and thank god no more antispyware 2010.

BUT

Now my gmail is all messed up with errors, and when I try to play online divx files they won't load (i only see the code for the player...) and I am getting "encoding errors" and connectivity problems through firefox.

I am very concerned and very tired, and very poor, someone please, PLEASE help me.

Edited by achmell, 05 March 2010 - 12:58 AM.


#3 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:10:41 PM

Posted 05 March 2010 - 07:55 AM

To be safe, you may want to run Malwarebytes once again after updating it and you may also want to run an online virus scan.

Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start.(the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#4 achmell

achmell
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 05 March 2010 - 08:09 AM

Ok so I have run malwarebytes and it comes up with one thing, ill do a new scan and delete it. I deleted it hours ago but now this new scan says its still there so I figured it should be.

Also my errors online, here's one i got trying to get into my gmail

Secure Connection Failed

An error occurred during a connection to mail.google.com.

security library has experienced an input length error.

(Error code: sec_error_input_len)

* The page you are trying to view can not be shown because the authenticity of the received data could not be verified.

* Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

And firefox wont let me run any applets either... Im getting very frustrated,

Does that help? I am also running ad aware and Norton internet security 2009

#5 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:10:41 PM

Posted 05 March 2010 - 08:14 AM

You may want to try removing and reinstalling Firefox on your system. It's possible that a portion of it has become corrupted and a reinstall should take care of it.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#6 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,112 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:41 PM

Posted 05 March 2010 - 08:33 AM

Hello achmell,

I merged your other topic to this one so all the info. is in one place. Given what you've said, I suggest that you follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif

#7 achmell

achmell
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 05 March 2010 - 08:57 AM

Thanks orange!

And yeah tried uninstalling and reinstalling. Same prob. But I did leave the temp info behind when I uninstalled it. Ill try again tonight, but the system restore should have fixed it? I did the right thing?

#8 achmell

achmell
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 05 March 2010 - 06:05 PM

Ok so I just got home, uninstalled Firefox, but same effing problems. Someone please help me!

#9 achmell

achmell
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:09:41 PM

Posted 05 March 2010 - 06:17 PM

I keep getting this error!?


Content Encoding Error
The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

* Please contact the website owners to inform them of this problem.


What the heck is going on with my computer?

#10 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,112 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:41 PM

Posted 05 March 2010 - 06:53 PM

Hello,

I provided some instructions earlier that apparently slipped past you. Let me restate in a different way. From what you have said, you need specialized assistance to resolve your issues.

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif

#11 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,112 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:09:41 PM

Posted 05 March 2010 - 08:57 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/300619/had-antivirus-pro-2010-did-a-system-restore/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users